Orkin, LLC in
Customer Relations Specialist (Administrative)
Connecticut Pest Elimination
is a full-service Pest Control company servicing both businesses and residences throughout the state of Connecticut. We offer great home protection plans to help preserve the value of your home! Also, we specialize in rodents, wildlife, and various insects including Bed Bugs, Termites, Roaches, Carpenter Ants, Bees, Fleas, and more!
Our
Customer Service Specialist
position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
Apply today in minutes from any device for a chance to expand your knowledge, grow your career, and increase your financial opportunities!
Responsibilities As a
Customer Relations Specialist , you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don't worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
Reschedule unserviced accounts within 24 hours
Participate in quality assurance processes, programs, and initiatives
Safeguard customer's privacy and other proprietary information
Benefits
Starting pay rate is $20.00 to $23.00 USD hourly
Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Industry leading, quality, comprehensive training program
Why Connecticut Pest Elimination?
Connecticut Pest Elimination
is an award-winning brand with over 25 years of industry experience.
We're a local brand backed by Rollins Inc., a leading, global company that provides pest control services through its subsidiaries and franchises!
We take tremendous pride in caring for our employees, customers, and our community. We can't wait to learn more about you!
Qualifications
Previous experience in Customer Service or Sales preferred
High School Diploma or equivalent required
Excellent interpersonal and communication skills
Basic computer skills in various software and web-based applications
Proficient in Microsoft Office
Strong attention to detail and follow through
Demonstrated ability to prioritize tasks and manage time efficiently
We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable federal, state and local laws
Work Environment Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
Equal Opportunity Connecticut Pest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
Salary Salary Minimum: $19, Salary Maximum: $23 (USD per hour)
#J-18808-Ljbffr
is a full-service Pest Control company servicing both businesses and residences throughout the state of Connecticut. We offer great home protection plans to help preserve the value of your home! Also, we specialize in rodents, wildlife, and various insects including Bed Bugs, Termites, Roaches, Carpenter Ants, Bees, Fleas, and more!
Our
Customer Service Specialist
position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
Apply today in minutes from any device for a chance to expand your knowledge, grow your career, and increase your financial opportunities!
Responsibilities As a
Customer Relations Specialist , you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don't worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
Reschedule unserviced accounts within 24 hours
Participate in quality assurance processes, programs, and initiatives
Safeguard customer's privacy and other proprietary information
Benefits
Starting pay rate is $20.00 to $23.00 USD hourly
Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Industry leading, quality, comprehensive training program
Why Connecticut Pest Elimination?
Connecticut Pest Elimination
is an award-winning brand with over 25 years of industry experience.
We're a local brand backed by Rollins Inc., a leading, global company that provides pest control services through its subsidiaries and franchises!
We take tremendous pride in caring for our employees, customers, and our community. We can't wait to learn more about you!
Qualifications
Previous experience in Customer Service or Sales preferred
High School Diploma or equivalent required
Excellent interpersonal and communication skills
Basic computer skills in various software and web-based applications
Proficient in Microsoft Office
Strong attention to detail and follow through
Demonstrated ability to prioritize tasks and manage time efficiently
We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable federal, state and local laws
Work Environment Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
Equal Opportunity Connecticut Pest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
Salary Salary Minimum: $19, Salary Maximum: $23 (USD per hour)
#J-18808-Ljbffr