CenterWell Senior Primary Care
Pay Range
This range is provided by CenterWell Senior Primary Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$38,000.00/yr - $45,800.00/yr
Become a part of our caring community and help us put health first
Key Responsibilities
Process and manage referrals within the electronic medical record (EMR) in accordance with CenterWell PCO guidelines and Humana policies
Review referral orders for completeness, accuracy, and required documentation prior to processing
Assign referrals to appropriate in‑network and out‑of‑network providers according to network standards
Communicate with patients, provider offices, and internal clinical teams to coordinate referral needs and resolve issues
Track referral status and follow up to support timely scheduling and completion of services in alignment with access and turnaround time expectations
Answer inbound and outbound calls related to referral coordination while providing excellent customer service
Document referral activity accurately and maintain compliance with HIPAA, PCO standards, and organizational policies
Meet established productivity, quality, and referral turnaround time expectations
Participate in daily huddles and team touchpoints to review priorities, workflows, and operational updates
Provide education, guidance, and ongoing support to providers and center staff regarding referral workflows, PCO guidelines, and best practices
Serve as a resource for referral‑related questions to promote consistency, efficiency, and improved patient access to care
Escalate complex, urgent, or non‑standard referrals in accordance with PCO escalation pathways
Support departmental initiatives focused on operational efficiency, compliance, and patient‑centered care
Required Qualifications
Minimum of 1–3 years of experience in a healthcare administrative, patient access, referral coordination, or call center role
Strong data entry skills with high attention to detail
Ability to manage multiple priorities in a fast‑paced healthcare environment
Professional written and verbal communication skills
Demonstrated customer service skills with patients and provider partners
Preferred Qualifications
Associate’s or Bachelor’s degree
Experience working in a primary care, managed care, or Medicare Advantage environment
Familiarity with medical terminology and referral workflows
Experience using electronic medical records (Athena, eClinicalWorks, Epic, or similar systems)
Additional Information Scheduled Weekly Hours 40 hours
Pay Range $38,000 - $45,800 per year
Description Of Benefits Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole‑person well‑being. Associate benefits include medical, dental and vision coverage, a 401(k) retirement savings plan, paid time off (including holidays and volunteer time), parental and caregiver leave, short‑term and long‑term disability, life insurance and more.
About CenterWell Senior Primary Care CenterWell Senior Primary Care provides proactive, preventive care to seniors, with wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Our integrated care teams spend up to 50 % more time with patients to deliver personalized, compassionate care that improves health outcomes.
About CenterWell, a Humana company CenterWell is the nation’s largest provider of senior‑focused primary care and one of the largest providers of home health services. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry‑leading benefits, and opportunities for growth.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
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Base pay range
$38,000.00/yr - $45,800.00/yr
Become a part of our caring community and help us put health first
Key Responsibilities
Process and manage referrals within the electronic medical record (EMR) in accordance with CenterWell PCO guidelines and Humana policies
Review referral orders for completeness, accuracy, and required documentation prior to processing
Assign referrals to appropriate in‑network and out‑of‑network providers according to network standards
Communicate with patients, provider offices, and internal clinical teams to coordinate referral needs and resolve issues
Track referral status and follow up to support timely scheduling and completion of services in alignment with access and turnaround time expectations
Answer inbound and outbound calls related to referral coordination while providing excellent customer service
Document referral activity accurately and maintain compliance with HIPAA, PCO standards, and organizational policies
Meet established productivity, quality, and referral turnaround time expectations
Participate in daily huddles and team touchpoints to review priorities, workflows, and operational updates
Provide education, guidance, and ongoing support to providers and center staff regarding referral workflows, PCO guidelines, and best practices
Serve as a resource for referral‑related questions to promote consistency, efficiency, and improved patient access to care
Escalate complex, urgent, or non‑standard referrals in accordance with PCO escalation pathways
Support departmental initiatives focused on operational efficiency, compliance, and patient‑centered care
Required Qualifications
Minimum of 1–3 years of experience in a healthcare administrative, patient access, referral coordination, or call center role
Strong data entry skills with high attention to detail
Ability to manage multiple priorities in a fast‑paced healthcare environment
Professional written and verbal communication skills
Demonstrated customer service skills with patients and provider partners
Preferred Qualifications
Associate’s or Bachelor’s degree
Experience working in a primary care, managed care, or Medicare Advantage environment
Familiarity with medical terminology and referral workflows
Experience using electronic medical records (Athena, eClinicalWorks, Epic, or similar systems)
Additional Information Scheduled Weekly Hours 40 hours
Pay Range $38,000 - $45,800 per year
Description Of Benefits Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole‑person well‑being. Associate benefits include medical, dental and vision coverage, a 401(k) retirement savings plan, paid time off (including holidays and volunteer time), parental and caregiver leave, short‑term and long‑term disability, life insurance and more.
About CenterWell Senior Primary Care CenterWell Senior Primary Care provides proactive, preventive care to seniors, with wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Our integrated care teams spend up to 50 % more time with patients to deliver personalized, compassionate care that improves health outcomes.
About CenterWell, a Humana company CenterWell is the nation’s largest provider of senior‑focused primary care and one of the largest providers of home health services. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry‑leading benefits, and opportunities for growth.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
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