LUNO®
2 days ago Be among the first 25 applicants
Operations + Warranty Specialist [Part-Time]
Location:
Bend, Oregon (Onsite, 4 days/week)
Potential for a Hybrid schedule once training is successfully completed, if interested.
Hours:
25 hours/week, with potential to expand
Compensation:
$19–$22 per hour, depending on experience
Hiring Timeline : Immediate
Luno is looking for a reliable, detail-oriented Operations + Warranty Coordinator to support our Bend HQ. This role is hands‑on and central to how our products move through the world — from shipping + receiving to warranty processing and Outlet/ReRoam inventory. If you enjoy physical work, love staying organized, and want to be part of a small team building something meaningful in the outdoor space, we’d love to meet you.
Interested in LUNO but not yet qualified for this position? Check out our Job Post for the Operations Coordinator Role, which will start you in a position that has opportunity to grow into this Specialist role (and beyond!).
What You’ll Do
Communicate with and assist customers initiating warranty claims – communicating clearly and kindly, troubleshooting issues when possible, and guiding them through the process to ensure a smooth, positive experience
Receive, check‑in, and organize inbound shipments
Ship outgoing HQ orders (Outlet, replacements, internal shipments)
Process warranty returns: inspect items, document condition, categorize and stage products
Maintain an organized HQ warehouse space and restock shipping supplies
Update and maintain Outlet + ReRoam inventory in Shopify
Run basic weekly and monthly reports (carrier costs, returns, inventory updates)
Monitor ShipStation queues and flag delayed orders
Support Ops, CX, and Product teams with troubleshooting, inventory accuracy, and process improvements
Assist with occasional HQ admin tasks and special events
Maintain and update Operations + CX SOP + Task Management
What We’re Looking For
Experience or comfort with shipping/receiving, warehouse work, or retail back‑of‑house
Highly reliable, punctual, and consistent in follow‑through
Customer‑first mindset
Strong attention to detail and accuracy
Comfortable learning tools like ShipStation, Shopify, and Google Sheets
Clear communicator who proactively flags issues
Ability to safely lift 25–50 lbs and move boxes or inventory consistently.
Team player aligned with Luno’s mission of making the outdoors more comfortable and accessible
Schedule + Work Environment
Onsite in Bend at least 4 days/week for shipping/receiving + RMA work
Some hybrid‑remote admin/reporting work possible once trained
Light warehouse + office hybrid environment
This role requires a valid driver’s license and reliable access to a personal vehicle for occasional package pickup/drop‑off, supply runs, and other HQ needs.
Part‑Time Benefits
Flexible schedule, potential for hybrid‑work
Monthly Summer Friday ‘Adventure Break’ (4 hours/month) in June–August
Learning & Professional development stipend
Free Luno gear + 50% family
Partner brand pro deals
401(k) eligibility per plan rules
Participation in company events, volunteering, and community initiatives
About Luno Luno designs gear that makes car camping and road travel more comfortable and accessible for everyone. As the first company dedicated exclusively to vehicle‑based camping, we’re building a new category within the outdoor industry — and we’re just getting started.
If you’re excited about meaningful work, a values‑driven culture, and a team that cares deeply about craftsmanship and customer experience, we’d love to hear from you.
Apply today and help us make the outdoors a more comfortable place.
How to Apply If you’re excited to be a part of a dedicated team that helps people explore farther, sleep better, and adventure more comfortably, we’d love to hear from you.
Submit your resume directly through LinkedIn or by email to careers@lunolife.com.
#J-18808-Ljbffr
Operations + Warranty Specialist [Part-Time]
Location:
Bend, Oregon (Onsite, 4 days/week)
Potential for a Hybrid schedule once training is successfully completed, if interested.
Hours:
25 hours/week, with potential to expand
Compensation:
$19–$22 per hour, depending on experience
Hiring Timeline : Immediate
Luno is looking for a reliable, detail-oriented Operations + Warranty Coordinator to support our Bend HQ. This role is hands‑on and central to how our products move through the world — from shipping + receiving to warranty processing and Outlet/ReRoam inventory. If you enjoy physical work, love staying organized, and want to be part of a small team building something meaningful in the outdoor space, we’d love to meet you.
Interested in LUNO but not yet qualified for this position? Check out our Job Post for the Operations Coordinator Role, which will start you in a position that has opportunity to grow into this Specialist role (and beyond!).
What You’ll Do
Communicate with and assist customers initiating warranty claims – communicating clearly and kindly, troubleshooting issues when possible, and guiding them through the process to ensure a smooth, positive experience
Receive, check‑in, and organize inbound shipments
Ship outgoing HQ orders (Outlet, replacements, internal shipments)
Process warranty returns: inspect items, document condition, categorize and stage products
Maintain an organized HQ warehouse space and restock shipping supplies
Update and maintain Outlet + ReRoam inventory in Shopify
Run basic weekly and monthly reports (carrier costs, returns, inventory updates)
Monitor ShipStation queues and flag delayed orders
Support Ops, CX, and Product teams with troubleshooting, inventory accuracy, and process improvements
Assist with occasional HQ admin tasks and special events
Maintain and update Operations + CX SOP + Task Management
What We’re Looking For
Experience or comfort with shipping/receiving, warehouse work, or retail back‑of‑house
Highly reliable, punctual, and consistent in follow‑through
Customer‑first mindset
Strong attention to detail and accuracy
Comfortable learning tools like ShipStation, Shopify, and Google Sheets
Clear communicator who proactively flags issues
Ability to safely lift 25–50 lbs and move boxes or inventory consistently.
Team player aligned with Luno’s mission of making the outdoors more comfortable and accessible
Schedule + Work Environment
Onsite in Bend at least 4 days/week for shipping/receiving + RMA work
Some hybrid‑remote admin/reporting work possible once trained
Light warehouse + office hybrid environment
This role requires a valid driver’s license and reliable access to a personal vehicle for occasional package pickup/drop‑off, supply runs, and other HQ needs.
Part‑Time Benefits
Flexible schedule, potential for hybrid‑work
Monthly Summer Friday ‘Adventure Break’ (4 hours/month) in June–August
Learning & Professional development stipend
Free Luno gear + 50% family
Partner brand pro deals
401(k) eligibility per plan rules
Participation in company events, volunteering, and community initiatives
About Luno Luno designs gear that makes car camping and road travel more comfortable and accessible for everyone. As the first company dedicated exclusively to vehicle‑based camping, we’re building a new category within the outdoor industry — and we’re just getting started.
If you’re excited about meaningful work, a values‑driven culture, and a team that cares deeply about craftsmanship and customer experience, we’d love to hear from you.
Apply today and help us make the outdoors a more comfortable place.
How to Apply If you’re excited to be a part of a dedicated team that helps people explore farther, sleep better, and adventure more comfortably, we’d love to hear from you.
Submit your resume directly through LinkedIn or by email to careers@lunolife.com.
#J-18808-Ljbffr