Comerica Bank
What We Can Offer You
Career Growth – promotional opportunities
Incentive program based on performance
Paid Time Off (PTO)
Paid Holidays for full‑time/part‑time employees
Health, Dental, Vision, 401(k) match and Life Insurance
Employee Assistance Program
Tuition Assistance Program (Full Time)
Financial Coaching and Benefit Guidance
Floating Cultural Holiday
Family‑Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
Retirement Plan
Position Responsibilities Marketing Activities
Execute the proactive marketing activities for the attraction, retention, and expansion of customers.
Complete assigned daily planning activities.
Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica’s products and services, addressing customer questions (e.g., how to use products and services) and following up in a timely manner.
Act as a digital ambassador to transition customers to digital solutions.
Initiate quality financial wellness conversations to add value to customer relationships.
Support consumer portfolio management efforts to retain, expand and increase the number of portfolio customers in the banking center.
Assist in community awareness events to increase bank outreach and foster new business relationships.
Effective utilization of converge for customer relationship management.
Operational Risk
Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica’s policies and procedures.
Ensure completion of necessary compliance related training.
Impact the operational and risk activities and related results for the RB role within the Banking Center.
Adhere to all Banking Center Risk Assessment and Compliance Standards.
Control and mitigate losses by following policies and procedures.
Customer Experience Management
Actively engage in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.
Lead and oversee banking center activities in the absence of the Banking Manager.
Consistently assess needs and add value to customers and prospects.
Educate and fulfill customer requests, routine and complex.
Resolve customer complaints.
Maintain and add value to deepen existing relationships.
Impact the customer experience by following defined customer experience guidelines and any related feedback.
Must successfully complete Comerica Platform Training Program.
Provide remarkable customer service through all customer interaction, including opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
Perform routine teller transactions as needed.
Maintain customer confidence and protect bank operations by keeping information confidential.
Partnership
Consistently impact the efforts that improve Banking Center Collaboration.
Identify opportunities to add value to customers by introducing them to partners.
Position Qualifications
Associate Degree from an accredited college, 60 college credits, or high‑school diploma/GED plus 3 years of customer service experience.
1 year of customer service experience.
1 year of consumer sales experience.
1 year of experience utilizing Microsoft Office products (Word, Excel, PowerPoint).
Work Best Category : Category A – 100% in the office.
Hours : 8:30 a.m. – 5:30 p.m. Monday – Friday; 8:45 a.m. – 12:30 p.m. every other Saturday.
Salary : To be determined based on individual experience.
NMLS certification requirement : Where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification are required in accordance with the SAFE Act.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI’s Record of Arrest and Prosecution Background (“RAP Back”) service, which provides ongoing notification to the Company of any updates to your criminal history.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments: the Commercial Bank, the Retail Bank, and Wealth Management.
Seniority Level Entry level
Employment Type Full‑time
Job Function Finance and Sales
Industries Banking
Comerica is proud to be an Equal Opportunity Employer – disability/veteran.
#J-18808-Ljbffr
Career Growth – promotional opportunities
Incentive program based on performance
Paid Time Off (PTO)
Paid Holidays for full‑time/part‑time employees
Health, Dental, Vision, 401(k) match and Life Insurance
Employee Assistance Program
Tuition Assistance Program (Full Time)
Financial Coaching and Benefit Guidance
Floating Cultural Holiday
Family‑Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
Retirement Plan
Position Responsibilities Marketing Activities
Execute the proactive marketing activities for the attraction, retention, and expansion of customers.
Complete assigned daily planning activities.
Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica’s products and services, addressing customer questions (e.g., how to use products and services) and following up in a timely manner.
Act as a digital ambassador to transition customers to digital solutions.
Initiate quality financial wellness conversations to add value to customer relationships.
Support consumer portfolio management efforts to retain, expand and increase the number of portfolio customers in the banking center.
Assist in community awareness events to increase bank outreach and foster new business relationships.
Effective utilization of converge for customer relationship management.
Operational Risk
Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica’s policies and procedures.
Ensure completion of necessary compliance related training.
Impact the operational and risk activities and related results for the RB role within the Banking Center.
Adhere to all Banking Center Risk Assessment and Compliance Standards.
Control and mitigate losses by following policies and procedures.
Customer Experience Management
Actively engage in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.
Lead and oversee banking center activities in the absence of the Banking Manager.
Consistently assess needs and add value to customers and prospects.
Educate and fulfill customer requests, routine and complex.
Resolve customer complaints.
Maintain and add value to deepen existing relationships.
Impact the customer experience by following defined customer experience guidelines and any related feedback.
Must successfully complete Comerica Platform Training Program.
Provide remarkable customer service through all customer interaction, including opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
Perform routine teller transactions as needed.
Maintain customer confidence and protect bank operations by keeping information confidential.
Partnership
Consistently impact the efforts that improve Banking Center Collaboration.
Identify opportunities to add value to customers by introducing them to partners.
Position Qualifications
Associate Degree from an accredited college, 60 college credits, or high‑school diploma/GED plus 3 years of customer service experience.
1 year of customer service experience.
1 year of consumer sales experience.
1 year of experience utilizing Microsoft Office products (Word, Excel, PowerPoint).
Work Best Category : Category A – 100% in the office.
Hours : 8:30 a.m. – 5:30 p.m. Monday – Friday; 8:45 a.m. – 12:30 p.m. every other Saturday.
Salary : To be determined based on individual experience.
NMLS certification requirement : Where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification are required in accordance with the SAFE Act.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI’s Record of Arrest and Prosecution Background (“RAP Back”) service, which provides ongoing notification to the Company of any updates to your criminal history.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments: the Commercial Bank, the Retail Bank, and Wealth Management.
Seniority Level Entry level
Employment Type Full‑time
Job Function Finance and Sales
Industries Banking
Comerica is proud to be an Equal Opportunity Employer – disability/veteran.
#J-18808-Ljbffr