Eastern Bank
Hiring Range: $21.06- $28.21
The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
Prepares Closing Packages and issues Closing Disclosures for various Products offered throughout all Business Channels ensuring compliance with TRID regulations. Completes Wire Breakdown for Attorney ensuring funding is accurate. Reviews Closing Board pipeline regularly to monitor scheduled files and prioritizes based on Closing Dates/Times. Provides exceptional customer service for all internal and external customers. In addition this team member must create an atmosphere which facilitates the company’s goals and decisions through mutual respect, honesty and consideration of others.
ESSENTIAL DUTIES: Closing Packages:
Complete closing screens in System
Prepare closing packages
Communicates with Closing Attorney
Complete the Closing Checklist
Communicates with Sales staff
Complete Cure calculation
Prepare the Wire Breakdown
Review Closing Disclosures for accuracy, min investment, etc.
Post-Closing Suspensions:
Responds quickly to all Post-Closing notifications
Prepares revised Closing Documents when necessary
Assists Post Closing Department with questions regarding Closed Loan Files
Departmental Support:
Remains familiar with frequently changing investor guidelines and procedures
Cross-trains and assists with other Team-related functions as necessary
Maintains up-to-date procedures for all functions performed
Performs other duties as requested.
Must be flexible with schedule during peak volume/season.
EDUCATION:
High school diploma or general education degree (GED) or equivalent combination of education and experience
Two to five years related experience and/or training
KNOWLEDGE, SKILLS, AND ABILITIES:
Provides courteous telephone support
Communicates effectively with customers
Excellent Internal / External customer relations skills
Desire to work with the public focusing on meeting customer needs
Is tolerant of others’ delays due to uncontrollable circumstances
Thinks before taking actions
Ability to remain calm under pressure
Ensure all policies are administered within ethical and legal standards to minimize litigation exposure
Understands all aspects of job responsibilities
Familiar with FHLMC, FNMA, FHA, VA, MASS Housing and NHHFA Housing Guidelines RI Housing & Construction Loans, USDA / State Housing programs
Experienced in the Encompass platform software.
Working Conditions: Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
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The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
Prepares Closing Packages and issues Closing Disclosures for various Products offered throughout all Business Channels ensuring compliance with TRID regulations. Completes Wire Breakdown for Attorney ensuring funding is accurate. Reviews Closing Board pipeline regularly to monitor scheduled files and prioritizes based on Closing Dates/Times. Provides exceptional customer service for all internal and external customers. In addition this team member must create an atmosphere which facilitates the company’s goals and decisions through mutual respect, honesty and consideration of others.
ESSENTIAL DUTIES: Closing Packages:
Complete closing screens in System
Prepare closing packages
Communicates with Closing Attorney
Complete the Closing Checklist
Communicates with Sales staff
Complete Cure calculation
Prepare the Wire Breakdown
Review Closing Disclosures for accuracy, min investment, etc.
Post-Closing Suspensions:
Responds quickly to all Post-Closing notifications
Prepares revised Closing Documents when necessary
Assists Post Closing Department with questions regarding Closed Loan Files
Departmental Support:
Remains familiar with frequently changing investor guidelines and procedures
Cross-trains and assists with other Team-related functions as necessary
Maintains up-to-date procedures for all functions performed
Performs other duties as requested.
Must be flexible with schedule during peak volume/season.
EDUCATION:
High school diploma or general education degree (GED) or equivalent combination of education and experience
Two to five years related experience and/or training
KNOWLEDGE, SKILLS, AND ABILITIES:
Provides courteous telephone support
Communicates effectively with customers
Excellent Internal / External customer relations skills
Desire to work with the public focusing on meeting customer needs
Is tolerant of others’ delays due to uncontrollable circumstances
Thinks before taking actions
Ability to remain calm under pressure
Ensure all policies are administered within ethical and legal standards to minimize litigation exposure
Understands all aspects of job responsibilities
Familiar with FHLMC, FNMA, FHA, VA, MASS Housing and NHHFA Housing Guidelines RI Housing & Construction Loans, USDA / State Housing programs
Experienced in the Encompass platform software.
Working Conditions: Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
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