Ticketmaster
Senior Manager, eCommerce Growth & Ancillary Revenue
Ticketmaster, Mountain Home, Texas, United States, 78058
Senior Manager, eCommerce Growth & Ancillary Revenue
Job Summary:
JOB DESCRIPTION – Senior Manager, eCommerce Growth & Ancillary Revenue
Location:
Texas, Arizona, Georgia (CST Preferred)
Division:
eCommerce Growth & Ancillary Revenue
Line Manager:
VP, eCommerce Growth & Ancillary Revenue
Contract Terms:
Full Time
The Team The eCommerce Growth & Ancillary Revenue team plays a key role in driving growth across Ticketmaster’s most important revenue streams. Reporting into the COO, we set and execute the commercial vision for high‑impact areas such as the Fan and Season Ticket Holder resale platforms and ancillary revenue opportunities (ticket add‑ons, premium upgrades, insurance). We act as business owners, accountable for performance, strategy, and innovation. Our team identifies opportunities, shapes go‑to‑market approaches, and collaborates with product, marketing, sales, analytics, and operations to deliver results and improve the fan experience. We focus on scaling impact, growing market share, and unlocking millions in incremental revenue.
The Job Ticketmaster seeks a strategic and driven Senior Manager to lead the commercial strategy for Fan and Season Ticket Holder resale businesses. This high‑impact role owns core initiatives such as the instant offer program and drives growth objectives across a priority area of the business. You will develop multi‑year commercial strategies, partner with Product to influence roadmap priorities, and collaborate across the organization to bring initiatives to life. With oversight of a small high‑performing team, you’ll lead through data & storytelling, connect strategy to execution, and continuously optimize performance.
What You Will Be Doing
Own the commercial strategy, execution, and ongoing management of Fan and Season Ticket Holder resale business lines, including Ticketmaster’s instant offer program
Define and prioritize multi‑year business plans and support initiatives based on data‑driven opportunity assessments
Clearly communicate plans, findings, and recommendations to senior stakeholders to drive alignment and action
Partner closely with Product to influence roadmap priorities and define business requirements
Lead cross‑functional collaboration with teams including pricing, marketing, operations, fan support, design, and finance to drive aligned execution
Manage and mentor a small team to deliver high‑impact insights and strategic recommendations
Monitor key business and financial performance metrics; identify gaps, risks, and opportunities
Optimize and evolve business strategy through continuous learning, market trend analysis, and performance diagnostics
What You Need To Know (or Technical Skills)
7+ years of experience in strategy consulting, corporate strategy, or a similarly rigorous analytical role
Bachelor’s degree in Business, Economics, Finance, Engineering, or a related analytical field
Strong business acumen and strategic mindset; able to connect data insights to broader commercial objectives
Proven ability to work independently in a fast‑paced, results‑oriented environment while managing multiple priorities
Exceptional analytical and problem‑solving skills, with the ability to synthesize complex data into clear, actionable recommendations
Clear and confident communicator, with the ability to influence and partner with cross‑functional stakeholders and senior leadership
Willingness and ability to work from our Chicago office as needed
You (Behavioural Skills)
Business Driver: Identify problems, develop meaningful solutions, and independently drive work forward with the support of related business functions
Analytical Prowess: Excited working with large data sets and able to structure high‑quality analytical approaches to problem solving in a straightforward manner
Creative Thinker: Think outside the box, introduce novel solutions, think about “what’s next”, and challenge the status quo
Persuasive Storyteller: Share plans and insights effectively and concisely via high‑impact presentations to drive business strategy and change behaviour
Collaborator: Communicate and collaborate cross‑functionally across our team and a matrixed organization to help get buy‑in and deliver key initiatives
Benefits & Perks
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
Life at Ticketmaster We are proud to be part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission is to connect people around the world to the live events they love. Ticketmaster is the global market leader in live event ticketing, processing 550 million tickets per year across 35+ countries.
Our Work Is Guided By Our Values Reliability
– Fans and clients count on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork
– While we celebrate individual achievements, we know we have more success as a team.
Integrity
– We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging
– We are committed to building a culture in which all people can be their authentic selves, have an equal voice, and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY Ticketmaster strongly supports equal employment opportunity for all applicants regardless of any protected characteristic. We will consider qualified applicants with criminal histories in accordance with applicable ordinances and acts. We also afford equal employment opportunities to qualified individuals with a disability and will provide reasonable accommodations for the known limitations.
Hiring Practices Our job description indicates the general nature and level of work. Ticketmaster recruitment policies place the most qualified persons available in a timely and efficient manner. We pursue all avenues available, including promotion from within, employee referrals, and independent advertising.
Office Hours Note:
Our offices will be closed from Monday, December 22nd, until Monday, January 5th, 2026. We will review all applications and respond to any queries after Monday, January 5th, 2026.
Seniority Level:
Mid‑Senior level
Employment Type:
Full‑time
Job Function:
Sales and Business Development
Industries:
Entertainment Providers
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JOB DESCRIPTION – Senior Manager, eCommerce Growth & Ancillary Revenue
Location:
Texas, Arizona, Georgia (CST Preferred)
Division:
eCommerce Growth & Ancillary Revenue
Line Manager:
VP, eCommerce Growth & Ancillary Revenue
Contract Terms:
Full Time
The Team The eCommerce Growth & Ancillary Revenue team plays a key role in driving growth across Ticketmaster’s most important revenue streams. Reporting into the COO, we set and execute the commercial vision for high‑impact areas such as the Fan and Season Ticket Holder resale platforms and ancillary revenue opportunities (ticket add‑ons, premium upgrades, insurance). We act as business owners, accountable for performance, strategy, and innovation. Our team identifies opportunities, shapes go‑to‑market approaches, and collaborates with product, marketing, sales, analytics, and operations to deliver results and improve the fan experience. We focus on scaling impact, growing market share, and unlocking millions in incremental revenue.
The Job Ticketmaster seeks a strategic and driven Senior Manager to lead the commercial strategy for Fan and Season Ticket Holder resale businesses. This high‑impact role owns core initiatives such as the instant offer program and drives growth objectives across a priority area of the business. You will develop multi‑year commercial strategies, partner with Product to influence roadmap priorities, and collaborate across the organization to bring initiatives to life. With oversight of a small high‑performing team, you’ll lead through data & storytelling, connect strategy to execution, and continuously optimize performance.
What You Will Be Doing
Own the commercial strategy, execution, and ongoing management of Fan and Season Ticket Holder resale business lines, including Ticketmaster’s instant offer program
Define and prioritize multi‑year business plans and support initiatives based on data‑driven opportunity assessments
Clearly communicate plans, findings, and recommendations to senior stakeholders to drive alignment and action
Partner closely with Product to influence roadmap priorities and define business requirements
Lead cross‑functional collaboration with teams including pricing, marketing, operations, fan support, design, and finance to drive aligned execution
Manage and mentor a small team to deliver high‑impact insights and strategic recommendations
Monitor key business and financial performance metrics; identify gaps, risks, and opportunities
Optimize and evolve business strategy through continuous learning, market trend analysis, and performance diagnostics
What You Need To Know (or Technical Skills)
7+ years of experience in strategy consulting, corporate strategy, or a similarly rigorous analytical role
Bachelor’s degree in Business, Economics, Finance, Engineering, or a related analytical field
Strong business acumen and strategic mindset; able to connect data insights to broader commercial objectives
Proven ability to work independently in a fast‑paced, results‑oriented environment while managing multiple priorities
Exceptional analytical and problem‑solving skills, with the ability to synthesize complex data into clear, actionable recommendations
Clear and confident communicator, with the ability to influence and partner with cross‑functional stakeholders and senior leadership
Willingness and ability to work from our Chicago office as needed
You (Behavioural Skills)
Business Driver: Identify problems, develop meaningful solutions, and independently drive work forward with the support of related business functions
Analytical Prowess: Excited working with large data sets and able to structure high‑quality analytical approaches to problem solving in a straightforward manner
Creative Thinker: Think outside the box, introduce novel solutions, think about “what’s next”, and challenge the status quo
Persuasive Storyteller: Share plans and insights effectively and concisely via high‑impact presentations to drive business strategy and change behaviour
Collaborator: Communicate and collaborate cross‑functionally across our team and a matrixed organization to help get buy‑in and deliver key initiatives
Benefits & Perks
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
Life at Ticketmaster We are proud to be part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission is to connect people around the world to the live events they love. Ticketmaster is the global market leader in live event ticketing, processing 550 million tickets per year across 35+ countries.
Our Work Is Guided By Our Values Reliability
– Fans and clients count on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork
– While we celebrate individual achievements, we know we have more success as a team.
Integrity
– We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging
– We are committed to building a culture in which all people can be their authentic selves, have an equal voice, and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY Ticketmaster strongly supports equal employment opportunity for all applicants regardless of any protected characteristic. We will consider qualified applicants with criminal histories in accordance with applicable ordinances and acts. We also afford equal employment opportunities to qualified individuals with a disability and will provide reasonable accommodations for the known limitations.
Hiring Practices Our job description indicates the general nature and level of work. Ticketmaster recruitment policies place the most qualified persons available in a timely and efficient manner. We pursue all avenues available, including promotion from within, employee referrals, and independent advertising.
Office Hours Note:
Our offices will be closed from Monday, December 22nd, until Monday, January 5th, 2026. We will review all applications and respond to any queries after Monday, January 5th, 2026.
Seniority Level:
Mid‑Senior level
Employment Type:
Full‑time
Job Function:
Sales and Business Development
Industries:
Entertainment Providers
#J-18808-Ljbffr