Hendrick Automotive Group
BMW Genius / Product Specialist
Hendrick Automotive Group, Northlake, Illinois, United States
BMW Genius / Product Specialist
Hendrick Automotive Group
Location: 10720 Northlake Auto Plaza Blvd, Charlotte, North Carolina 28269
Summary Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process.
Essential Duties and Responsibilities
Greets customers and determines make, type, and quality of vehicle desired
Educates customer on current product line options and basic product specifications
Provides product information (brochures) for customers when requested
Demonstrates vehicle features and technology to customer
Educates customer on optional equipment available for purchase
Answers questions about the vehicle, technology, and features
Conducts test drives
Conducts facility tours (service, parts)
Conducts training classes for current customers on technology
Provides assistance to customers as needed
Works closely with salesperson
Supports sales team as needed
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Other duties as assigned
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education
GED
High School Diploma
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Field of Study/Work Experience
Accounting
Automotive
Business
Human Resources
Information Technology
Desired Work Experience
Up to 3 years
3-5 years
5+ years
Education/Experience Previous sales and/or customer service experience desired. Advanced technology skills.
Certificates and Licenses
Valid Driver’s License
Automobile Salesperson License
Computer Skills Basic computer skills to utilize timekeeping system. Ability to learn web‑based applications for customer management.
Communication Skills Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands Employee is regularly required to talk or hear. Frequently required to stand, walk, and sit.
Environment Demands Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, employee may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.
Core Values
Servant Leadership
Teamwork through Trust & Respect
Integrity
Commitment to Customer Enthusiasm
Passion for Winning
Accountability at All Levels
Commitment to Continuous Improvement
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industries: Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Hendrick Automotive Group by 2x.
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Hendrick Automotive Group
Location: 10720 Northlake Auto Plaza Blvd, Charlotte, North Carolina 28269
Summary Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process.
Essential Duties and Responsibilities
Greets customers and determines make, type, and quality of vehicle desired
Educates customer on current product line options and basic product specifications
Provides product information (brochures) for customers when requested
Demonstrates vehicle features and technology to customer
Educates customer on optional equipment available for purchase
Answers questions about the vehicle, technology, and features
Conducts test drives
Conducts facility tours (service, parts)
Conducts training classes for current customers on technology
Provides assistance to customers as needed
Works closely with salesperson
Supports sales team as needed
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Other duties as assigned
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education
GED
High School Diploma
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Field of Study/Work Experience
Accounting
Automotive
Business
Human Resources
Information Technology
Desired Work Experience
Up to 3 years
3-5 years
5+ years
Education/Experience Previous sales and/or customer service experience desired. Advanced technology skills.
Certificates and Licenses
Valid Driver’s License
Automobile Salesperson License
Computer Skills Basic computer skills to utilize timekeeping system. Ability to learn web‑based applications for customer management.
Communication Skills Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands Employee is regularly required to talk or hear. Frequently required to stand, walk, and sit.
Environment Demands Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, employee may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.
Core Values
Servant Leadership
Teamwork through Trust & Respect
Integrity
Commitment to Customer Enthusiasm
Passion for Winning
Accountability at All Levels
Commitment to Continuous Improvement
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industries: Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Hendrick Automotive Group by 2x.
#J-18808-Ljbffr