Quanex
Customer Service & Order Entry Manager
at
Quanex
Quanex is looking for a
Customer Service & Order Entry Manager
to oversee the customer service and order entry team within the QCC Division located onsite in St. Cloud, Minnesota. You will be responsible for developing strong rapport, effective communication, and lasting relationships with both internal and external customers. Skilled in troubleshooting, conflict resolution, and delivering positive outcomes through critical thinking and effective problem‑solving strategies are key items to success in this role.
Benefits
Competitive Salary
401K with 5% company match, yours to keep after 2 years
15% immediate return if you participate in the company’s ESPP
Medical, Dental & Vision Plans
Employer paid disability plans and life insurance
Paid Time Off & 9 Paid Holidays
Various Work Schedules
Tuition support for degree and continuous education
Employee Resource Groups focused on employee empowerment
What’s Attractive About the Position
Will have an impact on the success of the company.
Growth Potential
Collaborative and Team‑Oriented environment
Opportunity to build relationships throughout the organization.
What Success Looks Like
Drive collaboration and consistency across the team and various ERP systems.
Lead, develop, and mentor your team to ensure they meet performance goals and provide excellent customer service.
Dedicated contact for customers and manufacturing plants to resolve issues and build strong relationships.
Develop and implement standardized processes related to procedures and guidelines for customers and the order entry team.
Participate in the interviewing, selection process, and training of employees.
Credentials
Bachelor’s degree or equivalent experience.
5+ years’ experience in customer service, order management or supervisory role.
Exceptional communications skills, leadership skills, experience in ERP systems, and Microsoft Office skills.
Salary:
$75,000 - $88,000 annually, based on experience, plus potential for annual bonus.
Schedule:
Monday – Friday, 8:00am – 5:00pm
About Quanex Quanex (NYSE: NX) is a global, publicly traded manufacturing company primarily serving OEMs in the fenestration, cabinetry, solar, refrigeration and outdoor products markets. We are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive. Learn more at Quanex.com.
#J-18808-Ljbffr
at
Quanex
Quanex is looking for a
Customer Service & Order Entry Manager
to oversee the customer service and order entry team within the QCC Division located onsite in St. Cloud, Minnesota. You will be responsible for developing strong rapport, effective communication, and lasting relationships with both internal and external customers. Skilled in troubleshooting, conflict resolution, and delivering positive outcomes through critical thinking and effective problem‑solving strategies are key items to success in this role.
Benefits
Competitive Salary
401K with 5% company match, yours to keep after 2 years
15% immediate return if you participate in the company’s ESPP
Medical, Dental & Vision Plans
Employer paid disability plans and life insurance
Paid Time Off & 9 Paid Holidays
Various Work Schedules
Tuition support for degree and continuous education
Employee Resource Groups focused on employee empowerment
What’s Attractive About the Position
Will have an impact on the success of the company.
Growth Potential
Collaborative and Team‑Oriented environment
Opportunity to build relationships throughout the organization.
What Success Looks Like
Drive collaboration and consistency across the team and various ERP systems.
Lead, develop, and mentor your team to ensure they meet performance goals and provide excellent customer service.
Dedicated contact for customers and manufacturing plants to resolve issues and build strong relationships.
Develop and implement standardized processes related to procedures and guidelines for customers and the order entry team.
Participate in the interviewing, selection process, and training of employees.
Credentials
Bachelor’s degree or equivalent experience.
5+ years’ experience in customer service, order management or supervisory role.
Exceptional communications skills, leadership skills, experience in ERP systems, and Microsoft Office skills.
Salary:
$75,000 - $88,000 annually, based on experience, plus potential for annual bonus.
Schedule:
Monday – Friday, 8:00am – 5:00pm
About Quanex Quanex (NYSE: NX) is a global, publicly traded manufacturing company primarily serving OEMs in the fenestration, cabinetry, solar, refrigeration and outdoor products markets. We are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive. Learn more at Quanex.com.
#J-18808-Ljbffr