Native American Rehabilitation Association of the Northwest, Inc. (NARA)
Client Care Coordinator - TM023
Native American Rehabilitation Association of the Northwest, Inc. (NARA), Portland, Oregon, United States, 97204
Client Care Coordinator - TM023
Native American Rehabilitation Association of the Northwest, Inc. (NARA)
About the Company At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives. With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives—NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.
Company Mission The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.
Location & Schedule Bear Lodge — 3636 NE Broadway, Portland, OR 97232
Schedule: Mon–Fri 9 am–5 pm
Salary $21.00–$29.00 /hr (non‑exempt, hourly)
Position Overview Provides care coordination, case management, and community support services (assistance with maintaining income, basic needs, independent living skills, crisis intervention, and care coordination) for NARA NW clients. Works as part of the Mental Health team at the Totem Lodge location and in close collaboration with the Medical services and other NARA NW programs. Assists clients and providers in developing and implementing strengths‑based service plans for case management and community‑based services. Acts as liaison between Totem Lodge clients (clients experiencing Severe and Persistent Mental Illness) and medical providers (internal and external).
What You Will Do
Provide support, case management, and community‑based services to clients living with severe and persistent mental health concerns that significantly affect their functioning.
Assist with obtaining benefits such as insurance and Social Security benefits, SNAP, job training, housing, health care, socialization, and other community resources as identified in a strengths‑based plan.
Provide skills training (finance management, medication management, disease/illness management, self‑advocacy, etc.) including applying for housing, jobs, public transportation, nutrition, hygiene.
Targeted crisis intervention in collaboration with clients’ primary behavioral health and medical providers.
Assist clients with SUD in finding AA/NA meetings and other recovery supports, in close collaboration with Recovery Support Services and Outreach Team.
Refer to, and work closely with, Housing and Supported Employment teams.
Assist clients in learning about and accessing cultural resources and activities.
Monitor the well‑being of clients in the community setting on a routine basis as determined by service plan (outreach).
Send and track/follow‑up on referrals to internal and external resources.
Deliver food boxes to clients as‑needed.
Provide outreach calls and letters to clients not following up with services, and assist with closing client charts.
Assist Behavioral Health RN Care Coordinator and Psychiatric Providers with coordinating care as‑needed.
Assist Adult MH Intake Department and Operations Supervisor with tasks as assigned.
Work collaboratively with Elder Mental Health Case Managers, Elder Tribal Navigator, and support line specialists within NARA NW to assist clients with a variety of care management needs.
Provide a warm handoff for clients who are being referred to internal and external resources (e.g., attending first appointments with client at health clinic, addictions intake, housing, cultural activities).
Coordinate care—actively initiate and maintain communication and collaboration with all members of clients’ support system and service team as permitted by the client.
Provide hospital follow‑up services as directed by NARA NW’s Life is Sacred Team.
Close collaboration with Life is Sacred Team for case management, coordination of care, and connection to resources for clients who are at elevated suicide risk and/or experiencing current or recent DV/IPV.
Maintain thorough, accurate, and timely documentation as required by agency policy and OARS.
Participate in multi‑disciplinary team meetings to coordinate care.
Attend all mandatory meetings and clinical supervisions.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider – Industries: Hospitals and Health Care
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About the Company At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives. With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives—NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.
Company Mission The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.
Location & Schedule Bear Lodge — 3636 NE Broadway, Portland, OR 97232
Schedule: Mon–Fri 9 am–5 pm
Salary $21.00–$29.00 /hr (non‑exempt, hourly)
Position Overview Provides care coordination, case management, and community support services (assistance with maintaining income, basic needs, independent living skills, crisis intervention, and care coordination) for NARA NW clients. Works as part of the Mental Health team at the Totem Lodge location and in close collaboration with the Medical services and other NARA NW programs. Assists clients and providers in developing and implementing strengths‑based service plans for case management and community‑based services. Acts as liaison between Totem Lodge clients (clients experiencing Severe and Persistent Mental Illness) and medical providers (internal and external).
What You Will Do
Provide support, case management, and community‑based services to clients living with severe and persistent mental health concerns that significantly affect their functioning.
Assist with obtaining benefits such as insurance and Social Security benefits, SNAP, job training, housing, health care, socialization, and other community resources as identified in a strengths‑based plan.
Provide skills training (finance management, medication management, disease/illness management, self‑advocacy, etc.) including applying for housing, jobs, public transportation, nutrition, hygiene.
Targeted crisis intervention in collaboration with clients’ primary behavioral health and medical providers.
Assist clients with SUD in finding AA/NA meetings and other recovery supports, in close collaboration with Recovery Support Services and Outreach Team.
Refer to, and work closely with, Housing and Supported Employment teams.
Assist clients in learning about and accessing cultural resources and activities.
Monitor the well‑being of clients in the community setting on a routine basis as determined by service plan (outreach).
Send and track/follow‑up on referrals to internal and external resources.
Deliver food boxes to clients as‑needed.
Provide outreach calls and letters to clients not following up with services, and assist with closing client charts.
Assist Behavioral Health RN Care Coordinator and Psychiatric Providers with coordinating care as‑needed.
Assist Adult MH Intake Department and Operations Supervisor with tasks as assigned.
Work collaboratively with Elder Mental Health Case Managers, Elder Tribal Navigator, and support line specialists within NARA NW to assist clients with a variety of care management needs.
Provide a warm handoff for clients who are being referred to internal and external resources (e.g., attending first appointments with client at health clinic, addictions intake, housing, cultural activities).
Coordinate care—actively initiate and maintain communication and collaboration with all members of clients’ support system and service team as permitted by the client.
Provide hospital follow‑up services as directed by NARA NW’s Life is Sacred Team.
Close collaboration with Life is Sacred Team for case management, coordination of care, and connection to resources for clients who are at elevated suicide risk and/or experiencing current or recent DV/IPV.
Maintain thorough, accurate, and timely documentation as required by agency policy and OARS.
Participate in multi‑disciplinary team meetings to coordinate care.
Attend all mandatory meetings and clinical supervisions.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider – Industries: Hospitals and Health Care
#J-18808-Ljbffr