APOG
Director, Quality page is loaded## Director, Qualitylocations:
Faribault, MNtime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
JR109867Tru Vue Inc.Apogee Enterprises, Inc. (NASDAQ: APOG), was founded in 1949 and is headquartered in Minneapolis, MN.
Apogee is a growing, profitable company with annual revenues approaching $1.5 billion.
We provide distinctive metal and glass solutions for enclosing commercial buildings, and glass and acrylic solutions for picture framing and display applications. To learn more visit: .The Apogee **Performance Surfaces** segment has grown from $100M to $200M in revenue through a recent acquisition. Our brands in the Performance Surfaces portfolio develop and manufacture high-performance coated materials for a variety of applications, including wall décor, museums, graphic design, architectural interiors, digital display, and industrial flooring markets. We are the global leader in anti-reflective, conservation grade electrostatic dissipative, high-definition, and abrasion resistance coatings, that provide protection, innovative designs, and exceptional durability.**Position Summary**The Director of Quality – Manufacturing (Customer Focus) is responsible for driving product and process excellence across the organization with a strong emphasis on meeting customer expectations and enhancing satisfaction. This role leads quality assurance and control efforts in a manufacturing setting while ensuring that customer feedback, complaints, and quality requirements are systematically addressed and used to drive continuous improvement. This leader will be a key advocate for the voice of the customer throughout the product lifecycle.**Responsibilities*** Lead the development and execution of a customer-focused quality strategy across manufacturing operations.* Build and lead a high-performing quality team across multiple sites; coach, mentor, and develop local quality managers and engineers.* Foster a culture of accountability, transparency, and customer-centric quality throughout the organization.* Serve as the primary liaison between the quality team and customers to resolve quality issues and ensure compliance with their specifications and expectations.* Analyze customer complaints, returns, and satisfaction surveys to drive root cause analysis and continuous improvement initiatives.* Develop and manage quality metrics that reflect both internal performance and customer experience (e.g., PPM, OTIF, NCR trends, customer scorecards).* Lead Quality Reviews, Bowler chart reviews, and collaborate on product and process audits.* Oversee audits and quality reviews with key customers and manage responses to corrective action requests (CARs).* Work closely with Sales, Customer Service, Engineering, and Production to ensure product quality meets or exceeds customer requirements.* Drive supplier quality programs to ensure purchased components meet quality and customer standards.* Implement and maintain compliance with relevant quality certifications (e.g., ISO 9001, IATF 16949, AS9100).* Identify systemic risks and develop mitigation plans to protect brand integrity and operational consistency.* Champion data-driven decision-making using statistical analysis, SPC, Six Sigma, and/or Lean methodologies.* Use Lean, Six Sigma, or similar methodologies to enhance product quality and reduce customer complaints.* Evaluate and recommend new quality tools, automation, and digital platforms for modernizing quality operations.**Personal Attributes and Experience*** Bachelor’s degree in Engineering, Manufacturing, or a related technical field (Master’s degree a plus).* 10+ years of experience in a manufacturing quality leadership role, with a strong track record of customer engagement.* Deep understanding of customer quality requirements in manufacturing environments.* Knowledge of quality systems and standards (e.g., ISO 9001, IATF 16949, AS9100).* Experience with customer audits, scorecards, and continuous improvement based on customer feedback.* Six Sigma certification (Black Belt preferred), CQE, or similar quality credentials.* Strong leadership, interpersonal, and communication skills with a collaborative mindset.* Proven experience working directly with customers to resolve complex quality issues.**Work Environment*** Office and manufacturing floor setting.* Travel for customer site visits, audits, or issue resolution.**Salary Range:** $140,000 - $160,000#LI-TV1**Our Benefits**We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.* Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)* Incentive Plans* 401(k) with employer contribution and match* Employee Stock Purchase Plan with employer match* Paid Time Off (Vacation and Sick Time)* Paid Holidays* Tuition Reimbursement Program* Employee Assistance Program (EAP)* Wellness Program* Training and Career ProgressionApogee and our brands are an Equal Opportunity Employer. #J-18808-Ljbffr
Faribault, MNtime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
JR109867Tru Vue Inc.Apogee Enterprises, Inc. (NASDAQ: APOG), was founded in 1949 and is headquartered in Minneapolis, MN.
Apogee is a growing, profitable company with annual revenues approaching $1.5 billion.
We provide distinctive metal and glass solutions for enclosing commercial buildings, and glass and acrylic solutions for picture framing and display applications. To learn more visit: .The Apogee **Performance Surfaces** segment has grown from $100M to $200M in revenue through a recent acquisition. Our brands in the Performance Surfaces portfolio develop and manufacture high-performance coated materials for a variety of applications, including wall décor, museums, graphic design, architectural interiors, digital display, and industrial flooring markets. We are the global leader in anti-reflective, conservation grade electrostatic dissipative, high-definition, and abrasion resistance coatings, that provide protection, innovative designs, and exceptional durability.**Position Summary**The Director of Quality – Manufacturing (Customer Focus) is responsible for driving product and process excellence across the organization with a strong emphasis on meeting customer expectations and enhancing satisfaction. This role leads quality assurance and control efforts in a manufacturing setting while ensuring that customer feedback, complaints, and quality requirements are systematically addressed and used to drive continuous improvement. This leader will be a key advocate for the voice of the customer throughout the product lifecycle.**Responsibilities*** Lead the development and execution of a customer-focused quality strategy across manufacturing operations.* Build and lead a high-performing quality team across multiple sites; coach, mentor, and develop local quality managers and engineers.* Foster a culture of accountability, transparency, and customer-centric quality throughout the organization.* Serve as the primary liaison between the quality team and customers to resolve quality issues and ensure compliance with their specifications and expectations.* Analyze customer complaints, returns, and satisfaction surveys to drive root cause analysis and continuous improvement initiatives.* Develop and manage quality metrics that reflect both internal performance and customer experience (e.g., PPM, OTIF, NCR trends, customer scorecards).* Lead Quality Reviews, Bowler chart reviews, and collaborate on product and process audits.* Oversee audits and quality reviews with key customers and manage responses to corrective action requests (CARs).* Work closely with Sales, Customer Service, Engineering, and Production to ensure product quality meets or exceeds customer requirements.* Drive supplier quality programs to ensure purchased components meet quality and customer standards.* Implement and maintain compliance with relevant quality certifications (e.g., ISO 9001, IATF 16949, AS9100).* Identify systemic risks and develop mitigation plans to protect brand integrity and operational consistency.* Champion data-driven decision-making using statistical analysis, SPC, Six Sigma, and/or Lean methodologies.* Use Lean, Six Sigma, or similar methodologies to enhance product quality and reduce customer complaints.* Evaluate and recommend new quality tools, automation, and digital platforms for modernizing quality operations.**Personal Attributes and Experience*** Bachelor’s degree in Engineering, Manufacturing, or a related technical field (Master’s degree a plus).* 10+ years of experience in a manufacturing quality leadership role, with a strong track record of customer engagement.* Deep understanding of customer quality requirements in manufacturing environments.* Knowledge of quality systems and standards (e.g., ISO 9001, IATF 16949, AS9100).* Experience with customer audits, scorecards, and continuous improvement based on customer feedback.* Six Sigma certification (Black Belt preferred), CQE, or similar quality credentials.* Strong leadership, interpersonal, and communication skills with a collaborative mindset.* Proven experience working directly with customers to resolve complex quality issues.**Work Environment*** Office and manufacturing floor setting.* Travel for customer site visits, audits, or issue resolution.**Salary Range:** $140,000 - $160,000#LI-TV1**Our Benefits**We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.* Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)* Incentive Plans* 401(k) with employer contribution and match* Employee Stock Purchase Plan with employer match* Paid Time Off (Vacation and Sick Time)* Paid Holidays* Tuition Reimbursement Program* Employee Assistance Program (EAP)* Wellness Program* Training and Career ProgressionApogee and our brands are an Equal Opportunity Employer. #J-18808-Ljbffr