Communicare+OLE
Case Manager, ECM Yolo
at
Communicare+OLE
Base Pay Range $29.21/hr - $35.70/hr
Position Title: Behavioral Health Case Manager – Enhanced Care Management (ECM)
Department: ECM
Reports To Title: BH Manager, Enhanced Care Management (ECM)
DLSE/FLSA STATUS: —
Exempt/Salaried position
Nonexempt/Hourly position
SUPERVISORY RESPONSIBILITIES: Yes (direct reports)
Location: West Sacramento, CA
Schedule: Full Time 40 hrs./week; Monday- Friday (8am-5pm)
Pay Range: $29.21 - $35.70 per hour
About CommuniCare+OLE: Established in 2023, CommuniCare+OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.
Benefits
Medical, Dental, Vision Coverage
Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
18 days of PTO (Vacation & Sick)
10 Paid Holidays + 1 Float Holiday
2% employer match with employee 4% Contribution 403(b) retirement plan
Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
Life & Accidental Insurance Coverage
Employer contribution for Health Savings Account
Flexible Spending Account (FSA) and Limited FSA Options
Job Summary / Overview Enhanced Care Management (ECM) is a whole-person, interdisciplinary approach to care that addresses the clinical and non-clinical needs of eligible members with complex medical and social needs. ECM uses a comprehensive care management model that is community based, interdisciplinary, high touch and person centered. The Behavioral Health Case Manager ECM: provides case management and coordination of services to target populations. The case manager is a part of a collaborative team working to provide stability and resources to individuals living with a variety of complex physical and mental health circumstances. The case manager facilitates communication between the patient and their care team across departments and outside agencies.
CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. YOU ARE WELCOME HERE.
Essential Functions and Responsibilities
Provide care coordination to clients with multiple medical needs and/or those determined to be at high risk for complication.
Provide consistent encouragement, hope, and non-judgmental support to patients with various challenging circumstances.
Motivate ECM members to be active and engaged participants in their health and overall wellbeing.
Maintain a caseload of approximately 35-40 ECM members.
Maintain updated ECM Member status and upload Releases of Information and Care Plans onto Point Click Care.
Develop a care plan and work with the ECM Member to formulate and execute realistic, time-specific and measurable goals.
Comply with all Enhanced Care Management operating procedures and reporting requirements.
Assist ECM Members in utilizing community services, including scheduling appointments with social services agencies, and assisting with completion of applications for programs for which they may be eligible.
Identify and address social determinants of health. Develop relationships with local community organizations to implement interventions that address social determinants of health.
Experience working successfully with issues of substance use, mental health, criminal background, and other potential barriers to economic self-sufficiency.
Accompany ECM Members to medical and other service-related appointments when necessary.
Perform clerical duties: medical record documentation, patient tracking forms and data collection.
Work with all members of the care team and other departmental staff to expedite proactive solutions to issues, serving as primary patient contact for issues concerning care access and service.
Participate in staff meetings. Assist with coordination of care offering input on patient progress.
Collaborate with ECM team and CommuniCare+OLE staff including nursing, medical, dental, behavioral health, and care coordination to ensure the full spectrum of ECM services and benefits are implemented.
Perform other duties as assigned.
Minimum Position Requirements
Education:
High school graduate or equivalent required.
Bachelor’s degree in related field preferred.
Bachelor’s in social work or another related field preferred.
Experience/Lived Experience:
Experience providing direct services to patients as a case manager or other member of the health care team preferred.
Experience working in a social service, health related organization or medical office/clinic.
Experience working with co-occurring disorders preferred.
Special Skills/Training:
Strong interpersonal and customer service skills required; ability to manage difficult and emotional patient situations.
Ability to adapt to change; approach challenges with an innovative and proactive attitude; and investigate resources.
Strong collaborative skills: ability to engage members of the care team, other disciplines, leadership, and external community partners effectively and appropriately.
Must have initiative, strong analytical and problem-solving skills.
Strong verbal and written communication skills required.
Bilingual (English/Spanish) preferred.
BLS Certification Required.
Drivers License Required.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr
at
Communicare+OLE
Base Pay Range $29.21/hr - $35.70/hr
Position Title: Behavioral Health Case Manager – Enhanced Care Management (ECM)
Department: ECM
Reports To Title: BH Manager, Enhanced Care Management (ECM)
DLSE/FLSA STATUS: —
Exempt/Salaried position
Nonexempt/Hourly position
SUPERVISORY RESPONSIBILITIES: Yes (direct reports)
Location: West Sacramento, CA
Schedule: Full Time 40 hrs./week; Monday- Friday (8am-5pm)
Pay Range: $29.21 - $35.70 per hour
About CommuniCare+OLE: Established in 2023, CommuniCare+OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.
Benefits
Medical, Dental, Vision Coverage
Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
18 days of PTO (Vacation & Sick)
10 Paid Holidays + 1 Float Holiday
2% employer match with employee 4% Contribution 403(b) retirement plan
Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
Life & Accidental Insurance Coverage
Employer contribution for Health Savings Account
Flexible Spending Account (FSA) and Limited FSA Options
Job Summary / Overview Enhanced Care Management (ECM) is a whole-person, interdisciplinary approach to care that addresses the clinical and non-clinical needs of eligible members with complex medical and social needs. ECM uses a comprehensive care management model that is community based, interdisciplinary, high touch and person centered. The Behavioral Health Case Manager ECM: provides case management and coordination of services to target populations. The case manager is a part of a collaborative team working to provide stability and resources to individuals living with a variety of complex physical and mental health circumstances. The case manager facilitates communication between the patient and their care team across departments and outside agencies.
CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. YOU ARE WELCOME HERE.
Essential Functions and Responsibilities
Provide care coordination to clients with multiple medical needs and/or those determined to be at high risk for complication.
Provide consistent encouragement, hope, and non-judgmental support to patients with various challenging circumstances.
Motivate ECM members to be active and engaged participants in their health and overall wellbeing.
Maintain a caseload of approximately 35-40 ECM members.
Maintain updated ECM Member status and upload Releases of Information and Care Plans onto Point Click Care.
Develop a care plan and work with the ECM Member to formulate and execute realistic, time-specific and measurable goals.
Comply with all Enhanced Care Management operating procedures and reporting requirements.
Assist ECM Members in utilizing community services, including scheduling appointments with social services agencies, and assisting with completion of applications for programs for which they may be eligible.
Identify and address social determinants of health. Develop relationships with local community organizations to implement interventions that address social determinants of health.
Experience working successfully with issues of substance use, mental health, criminal background, and other potential barriers to economic self-sufficiency.
Accompany ECM Members to medical and other service-related appointments when necessary.
Perform clerical duties: medical record documentation, patient tracking forms and data collection.
Work with all members of the care team and other departmental staff to expedite proactive solutions to issues, serving as primary patient contact for issues concerning care access and service.
Participate in staff meetings. Assist with coordination of care offering input on patient progress.
Collaborate with ECM team and CommuniCare+OLE staff including nursing, medical, dental, behavioral health, and care coordination to ensure the full spectrum of ECM services and benefits are implemented.
Perform other duties as assigned.
Minimum Position Requirements
Education:
High school graduate or equivalent required.
Bachelor’s degree in related field preferred.
Bachelor’s in social work or another related field preferred.
Experience/Lived Experience:
Experience providing direct services to patients as a case manager or other member of the health care team preferred.
Experience working in a social service, health related organization or medical office/clinic.
Experience working with co-occurring disorders preferred.
Special Skills/Training:
Strong interpersonal and customer service skills required; ability to manage difficult and emotional patient situations.
Ability to adapt to change; approach challenges with an innovative and proactive attitude; and investigate resources.
Strong collaborative skills: ability to engage members of the care team, other disciplines, leadership, and external community partners effectively and appropriately.
Must have initiative, strong analytical and problem-solving skills.
Strong verbal and written communication skills required.
Bilingual (English/Spanish) preferred.
BLS Certification Required.
Drivers License Required.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr