North Carolina Community Health Center Association
Behavioral Health Director
North Carolina Community Health Center Association, Charlotte, North Carolina, United States, 28245
Location:
Full-time position working in a multi-disciplinary Federally Qualified Health Center (FQHC) providing clinical coordination of behavioral health services in collaboration with mental health therapists, psychologists, and medical providers at CWWCHC. This position requires the application of clinical training to triage requests for services while providing administrative support to the department.
KEY RESPONSIBILITIES
Manages incoming requests for behavioral health services and prioritizes (triages) appointments using a brief assessment format over the telephone or in person.
Makes treatment recommendations and referrals to services in the community.
Assigns mental health provider to each patient depending on needs of patient.
Assists mental health provider by obtaining diagnostic assessments, processing and helping to complete an intake/screening before assignment to therapist.
Assists psychiatric provider by reviewing requests for services, scheduling appointments, and providing general communication to patients requesting refills or medication questions.
Makes referrals for further diagnostic psychological or medical testing as needed.
Provides brief therapeutic interventions as necessary.
Provides crisis intervention and referral for psychiatric hospitalization.
Provides appropriate patient assessment, planning, implementation and evaluation in accordance with acceptable Standards of Care.
Establishes treatment plans for each patient.
Communicates with patients and families to obtain personal and social information pertinent to development of adjustment difficulty.
Prepares and maintains documentation, records and reports in accordance with clinic, state, and rules and regulations on the Electronic Health Record.
Works in collaboration/consultation with multi-disciplinary team to perform clinical assessments and develop treatment plans within and externally to the clinic.
Participates in team meetings within the behavioral health department.
Completes other duties as may be assigned by the immediate supervisor consistent with responsibilities of the position.
Supervision Receives assignments and organizational requests regarding day-to-day responsibilities from the Chief Operations Officer (primary supervisor).
Receives requests and assignments from the psychiatric provider regarding patient care needs.
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES Knowledge: Extensive knowledge of the etiology of serious mental illness, developmental, and substance abuse disorders and their treatment by a variety of appropriate therapeutic interventions; risk assessment and crisis intervention; and knowledge of community resources.
Abilities
Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflow and procedures.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Client Service – Manages difficult or emotional client situations; responds promptly to client needs; solicits client feedback to improve service; responds to requests for service and assistance; meets commitments.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of status or position; accepts responsibility for own actions; follows through on commitments.
Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent by notifying immediate supervisor of need for coverage; arrives at meetings and appointments on time.
QUALIFICATIONS
Licensed as an LCSW by the state of North Carolina.
CPR/BLS certification or ability to take and pass a course.
Preferred experience in practicum or internship experience giving a diagnostic assessment and providing therapy.
Interest in working with diverse populations and learning about culture and various forms of culturally appropriate interventions.
English Language Skills: Must be able to read, write, and speak the English Language in an understandable manner.
Physical Demands Must be in good general health and demonstrate emotional stability.
Must be able to lift up to and in excess of 25 pounds throughout the workday. Sit, stand, bend, lift, and move intermittently during working hours.
Working environment Works in well lighted/ventilated areas.
Subject to hostile and emotionally upset residents, family members, etc.
Able to learn to work with culturally diverse staff with culturally different styles of communication.
HOURS OF WORK 40 hours per week or as needed.
SALARY RANGE As stated in the Notice of Hire.
CWWCHC is an Equal Opportunity Employer.
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KEY RESPONSIBILITIES
Manages incoming requests for behavioral health services and prioritizes (triages) appointments using a brief assessment format over the telephone or in person.
Makes treatment recommendations and referrals to services in the community.
Assigns mental health provider to each patient depending on needs of patient.
Assists mental health provider by obtaining diagnostic assessments, processing and helping to complete an intake/screening before assignment to therapist.
Assists psychiatric provider by reviewing requests for services, scheduling appointments, and providing general communication to patients requesting refills or medication questions.
Makes referrals for further diagnostic psychological or medical testing as needed.
Provides brief therapeutic interventions as necessary.
Provides crisis intervention and referral for psychiatric hospitalization.
Provides appropriate patient assessment, planning, implementation and evaluation in accordance with acceptable Standards of Care.
Establishes treatment plans for each patient.
Communicates with patients and families to obtain personal and social information pertinent to development of adjustment difficulty.
Prepares and maintains documentation, records and reports in accordance with clinic, state, and rules and regulations on the Electronic Health Record.
Works in collaboration/consultation with multi-disciplinary team to perform clinical assessments and develop treatment plans within and externally to the clinic.
Participates in team meetings within the behavioral health department.
Completes other duties as may be assigned by the immediate supervisor consistent with responsibilities of the position.
Supervision Receives assignments and organizational requests regarding day-to-day responsibilities from the Chief Operations Officer (primary supervisor).
Receives requests and assignments from the psychiatric provider regarding patient care needs.
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES Knowledge: Extensive knowledge of the etiology of serious mental illness, developmental, and substance abuse disorders and their treatment by a variety of appropriate therapeutic interventions; risk assessment and crisis intervention; and knowledge of community resources.
Abilities
Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflow and procedures.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Client Service – Manages difficult or emotional client situations; responds promptly to client needs; solicits client feedback to improve service; responds to requests for service and assistance; meets commitments.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of status or position; accepts responsibility for own actions; follows through on commitments.
Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent by notifying immediate supervisor of need for coverage; arrives at meetings and appointments on time.
QUALIFICATIONS
Licensed as an LCSW by the state of North Carolina.
CPR/BLS certification or ability to take and pass a course.
Preferred experience in practicum or internship experience giving a diagnostic assessment and providing therapy.
Interest in working with diverse populations and learning about culture and various forms of culturally appropriate interventions.
English Language Skills: Must be able to read, write, and speak the English Language in an understandable manner.
Physical Demands Must be in good general health and demonstrate emotional stability.
Must be able to lift up to and in excess of 25 pounds throughout the workday. Sit, stand, bend, lift, and move intermittently during working hours.
Working environment Works in well lighted/ventilated areas.
Subject to hostile and emotionally upset residents, family members, etc.
Able to learn to work with culturally diverse staff with culturally different styles of communication.
HOURS OF WORK 40 hours per week or as needed.
SALARY RANGE As stated in the Notice of Hire.
CWWCHC is an Equal Opportunity Employer.
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