CyrusOne
**Responsibilities****:*** ### Work with the Manager of Implementations to assure smooth implementations for the customer* ### Review all terms and conditions of customer contracts and orders* ### Serve as Implementation Manager for certain key accounts to ensure successful service delivery. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.* ### Create and deliver scopes of work for environmental consulting* ### Work with Sales to deliver Environmental services proposals* ### Work with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services* ### Support of Phase 6* ### Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers* ### Set up and maintain environmental monitoring solutions for all managed facilities within the NOCC* ### Work with the Security Manager to assure all access points are monitored and controlled* ### Manage all security issues to resolution and conduct post mortems for future assurance* ### Create access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations Assurance* ### Manage all sub-contractor agreements for maintaining the building* ### Set forth the vision and roadmap for achievement* ### Develop and organize the team to fulfill the roadmap* ### Monitor and manage activities associated with fulfilling the vision* ### Performs other duties as assigned**Qualifications****:** * 7+ years' experience in managing critical facilities, preferably in a data center environment* 7+ years supervisory or personnel management experience with ability to direct and manage work groups* Demonstrates strong customer service skills and takes ownership of the customer experience* Can proactively identify potential customer issues; communicate them to appropriate parties and resolve* Ability to develop and document procedures and train personnel on the procedures* Ability to work well under pressure and manage multiple concurrent priorities* Strong work ethic and commitment to operational excellence and process improvement* Excellent organizational, time management, communication and leadership skills* Ability to work well with all levels of people within the organization* Takes ownership for business performance**Education/Certifications****:*** Work Schedule: Monday to Friday, with on-call responsibilities for emergencies and critical issues.* Physical Demands: Must be able to lift 50 pounds* Excellent verbal and written communication skills* Ability to work well with all levels of people within the organization* Ability to direct and manage work groups* Excellent organizational skills* Ability to work well under pressure and manage multiple concurrent priorities* Excellent time management skills* Demonstrates strong customer service skills and takes ownership of the customer experience* Ability to develop and document procedures and train personnel on the procedures* Can proactively identify potential customer issues; communicate them to appropriate parties and resolve.* Takes ownership for business performance* Provides constructive thought leadership on ways to improve service.* Pursues creative ways to reduce expenses when possible.* Operates with a strong work ethic and a desire to do things the right way.* Proactively offers constructive and creative ways to improve our business.* Leads by example in helping to build and sustain a healthy, supportive and results driven culture.* Exercises good judgment in communicating and resolving issues with fellow co-workers.* As a CyrusOne representative, treats all vendors, contractors, employees with respect and professionalism.* Encourages constructive feedback on performance so lessons can be learned as part of a continuous improvement culture.* Displays personal commitment to always learn and improve.* 7+ years’ experience in managing critical facilities, preferably in a data center environment* 10+ years supervisory or personnel management experienceCyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click .CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
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