Discovery World Ltd.
Job Details
Job Location:
Corporate HeadQuarters - Milwaukee, WI 53202
Reports to: Reservations Manager
Status: Full-Time Position
Schedule: 8:00am-4:15pm, Monday-Friday
Pay Rate: $16.00/hour
Reservations Specialist Job Summary The Reservations Specialist is a customer-service-oriented individual who is the front-line representative for public programming and group reservations. This position is responsible for selling, promoting, and scheduling all Discovery World school field trips and group visits, as well as helping to monitor, check, and clean order databases on a regular basis.
The Reservations Specialist interacts with customers daily and is expected to embody strong customer service and communication skills, multitasking abilities, good judgment, patience, and focus on meeting the organization’s needs.
Essential Duties and Responsibilities To perform this job successfully, this position must be able to perform each essential duty listed satisfactorily and be flexible to performing other duties as assigned.
Promote, reserve, and sell Discovery World group and school visits, summer camps, public programs, memberships, and general tickets.
Be well versed in all details, procedures, and policies related to general museum information, group and program reservations, and summer camps.
Field phone calls and emails regarding group and school visits, program details, summer camps, and general museum inquiries.
Consistently provide excellent customer service - answering questions, troubleshooting, and completing any tasks promptly, accurately, thoroughly, and respectfully.
Create and send emails, invoices, documents, and/or receipts as needed.
Develop strong proficiency with Altru Ticketing Software to assist patrons accurately and efficiently.
Maintain cleanliness and accuracy of shared spreadsheets, documents, and order and reservations records.
Accurately count, enter, and balance any received payments at the close of shift.
Work with other departments to contribute to a positive team environment and ensure quality experiences for museum guests.
Perform other reasonably related projects and other duties as assigned.
Follow all policies and procedures outlined by the Reservations Manager(s).
Work Environment
The normal setting for this position is:
office setting .
Required to use motor coordination and finger dexterity in conjunction with computer and machine usage:
majority of the workday .
Required to speak to customers via telephone, email, and/or in-person:
majority of the workday .
May be required to lift objects up to 30 pounds:
occasionally .
May be exposed to physical occupational risks (cuts, burns, exposure to toxic chemicals, etc.):
rarely .
May be exposed to a physical environment which involves dirt, odors and noise:
rarely .
Qualifications The requirements listed below are representative of the qualifications necessary to perform this position.
Education and Experience
One (1) year or more of successful customer service experience.
Experience in box office management, sales, and/or ticketing (preferred).
Experience with the Altru Ticketing Software (preferred, but not required).
Some college coursework (preferred).
Other Knowledge, Skills, or Abilities Required
Excellent interpersonal, written, and verbal communication skills.
Must be able to multi-task and be flexible with changing priorities.
Work under tight schedules and meet deadlines.
Possess a high level of attention to detail.
Ability to demonstrate effective work habits including strong organizational skills, effective time management skills, and the ability to work independently with minimal supervision.
Strong problem-solving, critical thinking, and analytical skills.
Strong working knowledge and proficiency in Microsoft Office Suite and Google Drive programs including Microsoft Word, Excel, PowerPoint, Teams.
Include with Your Application
Cover Letter
Resume
#J-18808-Ljbffr
Corporate HeadQuarters - Milwaukee, WI 53202
Reports to: Reservations Manager
Status: Full-Time Position
Schedule: 8:00am-4:15pm, Monday-Friday
Pay Rate: $16.00/hour
Reservations Specialist Job Summary The Reservations Specialist is a customer-service-oriented individual who is the front-line representative for public programming and group reservations. This position is responsible for selling, promoting, and scheduling all Discovery World school field trips and group visits, as well as helping to monitor, check, and clean order databases on a regular basis.
The Reservations Specialist interacts with customers daily and is expected to embody strong customer service and communication skills, multitasking abilities, good judgment, patience, and focus on meeting the organization’s needs.
Essential Duties and Responsibilities To perform this job successfully, this position must be able to perform each essential duty listed satisfactorily and be flexible to performing other duties as assigned.
Promote, reserve, and sell Discovery World group and school visits, summer camps, public programs, memberships, and general tickets.
Be well versed in all details, procedures, and policies related to general museum information, group and program reservations, and summer camps.
Field phone calls and emails regarding group and school visits, program details, summer camps, and general museum inquiries.
Consistently provide excellent customer service - answering questions, troubleshooting, and completing any tasks promptly, accurately, thoroughly, and respectfully.
Create and send emails, invoices, documents, and/or receipts as needed.
Develop strong proficiency with Altru Ticketing Software to assist patrons accurately and efficiently.
Maintain cleanliness and accuracy of shared spreadsheets, documents, and order and reservations records.
Accurately count, enter, and balance any received payments at the close of shift.
Work with other departments to contribute to a positive team environment and ensure quality experiences for museum guests.
Perform other reasonably related projects and other duties as assigned.
Follow all policies and procedures outlined by the Reservations Manager(s).
Work Environment
The normal setting for this position is:
office setting .
Required to use motor coordination and finger dexterity in conjunction with computer and machine usage:
majority of the workday .
Required to speak to customers via telephone, email, and/or in-person:
majority of the workday .
May be required to lift objects up to 30 pounds:
occasionally .
May be exposed to physical occupational risks (cuts, burns, exposure to toxic chemicals, etc.):
rarely .
May be exposed to a physical environment which involves dirt, odors and noise:
rarely .
Qualifications The requirements listed below are representative of the qualifications necessary to perform this position.
Education and Experience
One (1) year or more of successful customer service experience.
Experience in box office management, sales, and/or ticketing (preferred).
Experience with the Altru Ticketing Software (preferred, but not required).
Some college coursework (preferred).
Other Knowledge, Skills, or Abilities Required
Excellent interpersonal, written, and verbal communication skills.
Must be able to multi-task and be flexible with changing priorities.
Work under tight schedules and meet deadlines.
Possess a high level of attention to detail.
Ability to demonstrate effective work habits including strong organizational skills, effective time management skills, and the ability to work independently with minimal supervision.
Strong problem-solving, critical thinking, and analytical skills.
Strong working knowledge and proficiency in Microsoft Office Suite and Google Drive programs including Microsoft Word, Excel, PowerPoint, Teams.
Include with Your Application
Cover Letter
Resume
#J-18808-Ljbffr