Luxottica
General Function
The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience. Ensures all patients receive the highest quality Optometric. Delivers the store’s key performance indicators by supporting the Doctor in the routine practice of Optometry under the general direction and supercision of the Store Manager and within the scope of state law and the policies of For Eyes.
Major Duties & Responsibilities
Greets customers without delay (within 30 seconds).
Promptly answers the telephone (3 rings) in a friendly and courteous manner.
Explains all required paperwork, tests, products and services in the doctor’s office and appropriate time frame.
Reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution.
Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
Places contact lens orders, processes shipments and properly submits invoices for payment.
Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
Takes pride in the appearance of the store and ensures visual displays are in accordance with company provided guidelines.
Maintains a safe working environment for all associates/patients.
Responds quickly to changes in store promotions with appropriate staff communications, graphics, and point-of-purchase materials.
Retail
Demonstrates good product knowledge and accurately describes the features and benefits of various lenses and frames.
Assists the customer in selecting frames and lenses that best suit their vision, lifestyle and budget.
Doctor’s Office
Performs all pre-examination testing with accuracy and attention to detail; explains all measurements and answers any questions the patient may have.
Utilizes clinical and product knowledge to provide coaching and guidance to patients on the care and handling of contact lenses.
Responsible for the maintenance and disinfection of contact lens inventory and provides clinical support to the Optometrist as needed.
Basic Qualifications
High School graduate or equivalent.
Strong customer service skills (internal and external).
Knowledge of current fashion trends.
Strong communicator and listener.
Problem solving ability.
Familiarity with cash register, computers and calculators.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.
Preferred Qualifications
Previous experience in customer service, retail and/or optical.
Strong interpersonal skills.
Nearest Major Market:
Washington DC Job Segment:
Fashion Retail, Optometry, Fashion, Healthcare
#J-18808-Ljbffr
Major Duties & Responsibilities
Greets customers without delay (within 30 seconds).
Promptly answers the telephone (3 rings) in a friendly and courteous manner.
Explains all required paperwork, tests, products and services in the doctor’s office and appropriate time frame.
Reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution.
Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
Places contact lens orders, processes shipments and properly submits invoices for payment.
Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
Takes pride in the appearance of the store and ensures visual displays are in accordance with company provided guidelines.
Maintains a safe working environment for all associates/patients.
Responds quickly to changes in store promotions with appropriate staff communications, graphics, and point-of-purchase materials.
Retail
Demonstrates good product knowledge and accurately describes the features and benefits of various lenses and frames.
Assists the customer in selecting frames and lenses that best suit their vision, lifestyle and budget.
Doctor’s Office
Performs all pre-examination testing with accuracy and attention to detail; explains all measurements and answers any questions the patient may have.
Utilizes clinical and product knowledge to provide coaching and guidance to patients on the care and handling of contact lenses.
Responsible for the maintenance and disinfection of contact lens inventory and provides clinical support to the Optometrist as needed.
Basic Qualifications
High School graduate or equivalent.
Strong customer service skills (internal and external).
Knowledge of current fashion trends.
Strong communicator and listener.
Problem solving ability.
Familiarity with cash register, computers and calculators.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.
Preferred Qualifications
Previous experience in customer service, retail and/or optical.
Strong interpersonal skills.
Nearest Major Market:
Washington DC Job Segment:
Fashion Retail, Optometry, Fashion, Healthcare
#J-18808-Ljbffr