Molina Healthcare
Community Connector - Field (Must reside in San Antonio, TX)
Molina Healthcare, San Antonio, Texas, United States, 78208
Community Connector – Field (Must reside in San Antonio, TX)
Job Summary: Provides support for community-based member advocacy activities. Serves as a local member advocate and resource, using knowledge of the community and available resources to engage and assist vulnerable members in managing health care needs. Contributes to overarching strategy to provide quality and cost-effective member care.
Essential Job Duties
Engage with members as an advocate and resource to support management of health care needs.
Collaborate with and support the health care services team by providing non‑clinical paraprofessional duties in the field, including meeting with members in their homes, nursing homes, shelters, provider offices, etc.
Empower members by helping them navigate and maximize their health plan benefits—scheduling appointments, arranging transportation, getting prescriptions filled, following up on missed appointments.
Assist members in accessing social services such as community‑based resources for housing, food, employment, etc.
Provide outreach to locate and/or support disconnected members with special needs.
Conduct research with available data to locate members that Molina has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers, traveling to last known address or community resource locations such as homeless shelters).
Participate in ongoing or project‑based activities that may require extensive member outreach (telephonic and/or face‑to‑face).
Guide members to maintain Medicaid eligibility and other financial resources as appropriate.
50–80% local travel may be required (based on state/contractual requirements).
Required Qualifications
At least 1 year of health care experience, preferably with underserved or special‑needs populations or equivalent combination of education and experience.
Community Health Worker (CHW) certification may be required for certain states.
Valid, unrestricted driver’s license, reliable transportation, and adequate auto insurance for job‑related travel.
Ability to multitask applications while speaking with members.
Excellent customer service skills.
Organizational and time‑management skills.
Willingness to learn other lines of business, programs and relevant software systems/applications.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office suite and applicable software.
Preferred Qualifications
Community Health Worker (CHW) certification (for states other than Ohio, Florida and California).
Certified Medical Assistant (CMA).
Bilingual based on community need.
Familiarity with health care systems.
Knowledge of community‑specific culture.
Experience with or knowledge of health care systems, community resources, social services, and/or health education.
Molina Healthcare offers a competitive benefits and compensation package.
Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $16.40 - $31.97 per hour. Actual compensation may vary based on location, experience, education, and skill level.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Hospitals and Health Care
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Essential Job Duties
Engage with members as an advocate and resource to support management of health care needs.
Collaborate with and support the health care services team by providing non‑clinical paraprofessional duties in the field, including meeting with members in their homes, nursing homes, shelters, provider offices, etc.
Empower members by helping them navigate and maximize their health plan benefits—scheduling appointments, arranging transportation, getting prescriptions filled, following up on missed appointments.
Assist members in accessing social services such as community‑based resources for housing, food, employment, etc.
Provide outreach to locate and/or support disconnected members with special needs.
Conduct research with available data to locate members that Molina has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers, traveling to last known address or community resource locations such as homeless shelters).
Participate in ongoing or project‑based activities that may require extensive member outreach (telephonic and/or face‑to‑face).
Guide members to maintain Medicaid eligibility and other financial resources as appropriate.
50–80% local travel may be required (based on state/contractual requirements).
Required Qualifications
At least 1 year of health care experience, preferably with underserved or special‑needs populations or equivalent combination of education and experience.
Community Health Worker (CHW) certification may be required for certain states.
Valid, unrestricted driver’s license, reliable transportation, and adequate auto insurance for job‑related travel.
Ability to multitask applications while speaking with members.
Excellent customer service skills.
Organizational and time‑management skills.
Willingness to learn other lines of business, programs and relevant software systems/applications.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office suite and applicable software.
Preferred Qualifications
Community Health Worker (CHW) certification (for states other than Ohio, Florida and California).
Certified Medical Assistant (CMA).
Bilingual based on community need.
Familiarity with health care systems.
Knowledge of community‑specific culture.
Experience with or knowledge of health care systems, community resources, social services, and/or health education.
Molina Healthcare offers a competitive benefits and compensation package.
Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $16.40 - $31.97 per hour. Actual compensation may vary based on location, experience, education, and skill level.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Hospitals and Health Care
#J-18808-Ljbffr