Union County Community Action (UCCA)
Operations & Event Coordinator
Union County Community Action (UCCA), Monroe, Louisiana, United States, 71201
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Operations & Event Coordinator
role at
Union County Community Action (UCCA) .
SUMMARY
Responsible for coordinating the day‑to‑day operations of the UCCA Smart Start Early Childhood Resource Center, including supervision of staff, management of the lending library and delivery program, customer service to early childhood providers and families, and coordination of outreach and special events that promote UCCA and Smart Start services in Union County.
ESSENTIAL DUTIES AND RESPONSIBILITIES Primary
Manages the daily operations of the UCCA Smart Start Early Childhood Resource Center, ensuring a safe, organized, colorful, and customer‑friendly environment.
Monitors and provides day‑to‑day direction to staff and volunteers, including scheduling, task assignment, and support for quality customer service.
Administers and utilizes Surpass (or successor) library management software to catalog and organize inventory, maintain patron information, track circulation, manage due dates, fines, and fees, and complete annual inventory, including new acquisitions and withdrawals.
Oversees the delivery program, including planning routes, scheduling deliveries and pick‑ups, and ensuring accurate preparation and return of materials to and from childcare programs.
Oversees maintenance and basic troubleshooting of printers, laminating machine, and other Resource Center equipment; initiates service requests as needed.
Provides excellent customer service to childcare providers, Head Start and NC Pre‑K staff, family childcare homes, therapists, and parents/guardians in selecting appropriate materials aligned with North Carolina Foundations for Early Learning and Development, Head Start Program Performance Standards, and NC Pre‑K requirements.
Develops and maintains strong working relationships with Union County childcare centers, family childcare homes, early childhood programs, and community agencies to promote use of the Resource Center.
Oversees development and implementation of marketing and communication activities for the Resource Center, including email, newsletters, flyers, social media, and other outreach tools, in coordination with UCCA and Alliance for Children.
Participates in program monitoring and evaluation; collects and analyzes usage data, implements changes to policies, procedures, and operations as required, and ensures compliance with UCCA, Alliance for Children, and host‑site policies.
Secondary
Plans, coordinates, and implements special events, open houses, and community outreach activities that highlight Resource Center services, which may occasionally occur during evenings or weekends.
Assists with developing and monitoring the Resource Center budget; tracks fee revenue, purchasing needs, and inventory expenditures as assigned.
Identifies needs for new or replacement materials and equipment based on patron feedback and usage trends and makes purchasing recommendations.
Trains new staff, students, and volunteers on Resource Center policies, Surpass use, safety procedures, and customer service expectations.
Performs general office and clerical duties (filing, copying, email and phone communication, recordkeeping) in support of Resource Center operations.
QUALIFICATIONS EDUCATION and/or EXPERIENCE Associate degree (A.A.) Early Child Development or equivalent from a two‑year college or technical school, and six months to one year related experience and/or training.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one‑on‑one and small group settings to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uncomplicated written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES Incumbent must demonstrate a working knowledge of phone systems, computer and related software, printer, calculator, copier, and fax.
OTHER QUALIFICATIONS Employee must submit to random drug screenings.
CERTIFICATES, LICENSES, REGISTRATIONS Incumbent must have a valid driver's license.
PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
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Operations & Event Coordinator
role at
Union County Community Action (UCCA) .
SUMMARY
Responsible for coordinating the day‑to‑day operations of the UCCA Smart Start Early Childhood Resource Center, including supervision of staff, management of the lending library and delivery program, customer service to early childhood providers and families, and coordination of outreach and special events that promote UCCA and Smart Start services in Union County.
ESSENTIAL DUTIES AND RESPONSIBILITIES Primary
Manages the daily operations of the UCCA Smart Start Early Childhood Resource Center, ensuring a safe, organized, colorful, and customer‑friendly environment.
Monitors and provides day‑to‑day direction to staff and volunteers, including scheduling, task assignment, and support for quality customer service.
Administers and utilizes Surpass (or successor) library management software to catalog and organize inventory, maintain patron information, track circulation, manage due dates, fines, and fees, and complete annual inventory, including new acquisitions and withdrawals.
Oversees the delivery program, including planning routes, scheduling deliveries and pick‑ups, and ensuring accurate preparation and return of materials to and from childcare programs.
Oversees maintenance and basic troubleshooting of printers, laminating machine, and other Resource Center equipment; initiates service requests as needed.
Provides excellent customer service to childcare providers, Head Start and NC Pre‑K staff, family childcare homes, therapists, and parents/guardians in selecting appropriate materials aligned with North Carolina Foundations for Early Learning and Development, Head Start Program Performance Standards, and NC Pre‑K requirements.
Develops and maintains strong working relationships with Union County childcare centers, family childcare homes, early childhood programs, and community agencies to promote use of the Resource Center.
Oversees development and implementation of marketing and communication activities for the Resource Center, including email, newsletters, flyers, social media, and other outreach tools, in coordination with UCCA and Alliance for Children.
Participates in program monitoring and evaluation; collects and analyzes usage data, implements changes to policies, procedures, and operations as required, and ensures compliance with UCCA, Alliance for Children, and host‑site policies.
Secondary
Plans, coordinates, and implements special events, open houses, and community outreach activities that highlight Resource Center services, which may occasionally occur during evenings or weekends.
Assists with developing and monitoring the Resource Center budget; tracks fee revenue, purchasing needs, and inventory expenditures as assigned.
Identifies needs for new or replacement materials and equipment based on patron feedback and usage trends and makes purchasing recommendations.
Trains new staff, students, and volunteers on Resource Center policies, Surpass use, safety procedures, and customer service expectations.
Performs general office and clerical duties (filing, copying, email and phone communication, recordkeeping) in support of Resource Center operations.
QUALIFICATIONS EDUCATION and/or EXPERIENCE Associate degree (A.A.) Early Child Development or equivalent from a two‑year college or technical school, and six months to one year related experience and/or training.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one‑on‑one and small group settings to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uncomplicated written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES Incumbent must demonstrate a working knowledge of phone systems, computer and related software, printer, calculator, copier, and fax.
OTHER QUALIFICATIONS Employee must submit to random drug screenings.
CERTIFICATES, LICENSES, REGISTRATIONS Incumbent must have a valid driver's license.
PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
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