Innerspace
Entry Level Customer Service - Order Processor
Innerspace, Marne, Michigan, United States, 49435
Entry Level Customer Service - Order Processor
Position Summary
Do you consider yourself a customer service professional? Are you career-minded and looking for a challenging, yet stable, environment to put your critical thinking skills to use? Would you enjoy being part of a team that directly impacts the customers’ experience?
The Entry Level Customer Service Representative-Order Processor will be responsible for delivering accurate product information to both customers and sales representatives. Additionally, they will handle the receipt, assessment, and fulfillment of quotes and orders.
Duties, Tasks And Responsibilities
Manage incoming calls and customer service inquiries
Identifying and assessing customers’ needs
Discuss products offered and ensure customer satisfaction
Work directly with sales reps and customers processing orders
Provide continuous customer support through the order process
Building relationships and trust with customer accounts through open communication and problem solving
Handling customer complaints, providing appropriate solutions and alternatives
Troubleshooting customer issues over the phone
Follow procedures, guidelines and policies
Critical Skills & Knowledge
Highly developed sense of integrity and commitment to customer satisfaction
Ability to multi-task, prioritize and manage time effectively
Detail oriented and driven
Excellent verbal and written communications skills
Customer orientation and ability to adapt and respond to different types of characters
Minimum Qualifications
Highschool diploma or equivalent
Previous experience in customer service or related fields
Experience with HubSpot a plus
Job Type: Full-time
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Referrals increase your chances of interviewing at Innerspace by 2x
Get notified about new Order Processor jobs in Marne, MI.
Grand Rapids, MI $40,000.00-$50,000.00 1 month ago
#J-18808-Ljbffr
Do you consider yourself a customer service professional? Are you career-minded and looking for a challenging, yet stable, environment to put your critical thinking skills to use? Would you enjoy being part of a team that directly impacts the customers’ experience?
The Entry Level Customer Service Representative-Order Processor will be responsible for delivering accurate product information to both customers and sales representatives. Additionally, they will handle the receipt, assessment, and fulfillment of quotes and orders.
Duties, Tasks And Responsibilities
Manage incoming calls and customer service inquiries
Identifying and assessing customers’ needs
Discuss products offered and ensure customer satisfaction
Work directly with sales reps and customers processing orders
Provide continuous customer support through the order process
Building relationships and trust with customer accounts through open communication and problem solving
Handling customer complaints, providing appropriate solutions and alternatives
Troubleshooting customer issues over the phone
Follow procedures, guidelines and policies
Critical Skills & Knowledge
Highly developed sense of integrity and commitment to customer satisfaction
Ability to multi-task, prioritize and manage time effectively
Detail oriented and driven
Excellent verbal and written communications skills
Customer orientation and ability to adapt and respond to different types of characters
Minimum Qualifications
Highschool diploma or equivalent
Previous experience in customer service or related fields
Experience with HubSpot a plus
Job Type: Full-time
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Referrals increase your chances of interviewing at Innerspace by 2x
Get notified about new Order Processor jobs in Marne, MI.
Grand Rapids, MI $40,000.00-$50,000.00 1 month ago
#J-18808-Ljbffr