The TJX Companies, Inc.
Key Carrier Coordinator
Join the TJX family as a Key Carrier Coordinator at Marshalls. This role expands the Coordinator position by alternating responsibilities between Coordinator and Key Carrier duties. As a leader in maintaining store excellence, Key Carriers deliver exceptional customer service, uphold company standards, and support the store team.
Responsibilities
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Acts as Manager on Duty adhering to company policy and procedure
Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
Addresses immediate customer service issues and provides appropriate coaching to Associates
Exercises discretion regarding customer service policies to satisfy customers
Maintains accurate Associate coverage in service areas for a positive customer experience
Ensures Associates adhere to all operational procedures
Ensures opening/closing procedures are executed according to company guidelines
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Provides feedback, recognition and coaching to Associates
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Qualifications
Able to work a flexible schedule, including nights and weekends
Team player, working effectively with peers and supervisors
Able to respond appropriately to changes in direction or unexpected situations
Knowledge of company standard software, systems, and procedures
Knowledge of merchandise flow in stores
Proven problem solving skills
Able to effectively coach, delegate, and follow-up on multiple people/tasks
Able to act quickly under challenging circumstances
Capable of multi-tasking
Superior communication and organizational skills with attention to detail
1 year retail, 6 months leadership experience
Benefits Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.
Location & Pay USA Marshalls Store 1016 California MD
Starting pay range: $17.00 to $17.50 per hour.
EEO Statement TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any individual’s status in any protected class. TJX also provides reasonable accommodations to qualified individuals with disabilities.
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Responsibilities
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Acts as Manager on Duty adhering to company policy and procedure
Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
Addresses immediate customer service issues and provides appropriate coaching to Associates
Exercises discretion regarding customer service policies to satisfy customers
Maintains accurate Associate coverage in service areas for a positive customer experience
Ensures Associates adhere to all operational procedures
Ensures opening/closing procedures are executed according to company guidelines
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Provides feedback, recognition and coaching to Associates
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Qualifications
Able to work a flexible schedule, including nights and weekends
Team player, working effectively with peers and supervisors
Able to respond appropriately to changes in direction or unexpected situations
Knowledge of company standard software, systems, and procedures
Knowledge of merchandise flow in stores
Proven problem solving skills
Able to effectively coach, delegate, and follow-up on multiple people/tasks
Able to act quickly under challenging circumstances
Capable of multi-tasking
Superior communication and organizational skills with attention to detail
1 year retail, 6 months leadership experience
Benefits Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.
Location & Pay USA Marshalls Store 1016 California MD
Starting pay range: $17.00 to $17.50 per hour.
EEO Statement TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any individual’s status in any protected class. TJX also provides reasonable accommodations to qualified individuals with disabilities.
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