Genesee Scientific
Customer Development Representative (CDR) - Raleigh, NC
Genesee Scientific, Morrisville, North Carolina, United States, 27560
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Customer Development Representative (CDR) - Raleigh, NC
role at
Genesee Scientific
5 days ago Be among the first 25 applicants
About the Company As a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands‑on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more.
Be part of making a difference At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast‑growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day.
Role Customer Development Representative (CDR)
Reports to: Regional Director of Sales
FLSA: Non‑Exempt
Location: Raleigh, NC
Why is this role important at Genesee Scientific? The Customer Development Representative (CDR) plays a critical role in developing and expanding relationships with existing customers and re‑engaging inactive accounts. This role focuses on account growth, retention, and long‑term customer success, working closely with Account Managers and Sales Leadership to drive sustained revenue.
What Will You Do
Own and manage an assigned book of existing and inactive customer accounts
Proactively engage customers to understand purchasing behavior, challenges, and future needs
Re‑engage dormant accounts and identify opportunities to restore and grow spend
Educate customers on Genesee’s products, services, promotions, and value proposition
Drive incremental revenue by engaging in discovery conversations and gaining customer commitment to participate in a future meeting with their Account Manager
Use Salesforce and sales tools to track customer interactions, pipeline, and opportunities
Collaborate with Customer Service and Marketing to deliver a seamless customer experience
Continue developing advanced sales skills and life science market knowledge through coaching and training
Requirements
Bachelor’s degree in business, science, or equivalent experience
1–3 years of experience in sales, account support, customer development, or customer‑facing roles
Strong communication skills with the ability to build and maintain customer relationships
Proven ability to manage multiple accounts and priorities
Results orientated, strong work ethic and an ability to excel within a rapidly changing and growing organization
Proficient in Microsoft Office Suite applications; experience with CRM/Salesforce is a plus
Ability to thrive in a fast‑paced, collaborative environment and effectively manage multiple priorities
You’ll Be a Great Fit If You
Enjoy owning relationships and driving account growth
Are proactive, organized, and comfortable managing a book of business
Can navigate customer conversations and objections
Are curious, analytical, and solution‑oriented
Are comfortable using technology and data to guide decisions
Are interested in building a long‑term sales career in life sciences
Physical Requirements
Primarily sedentary work on a computer in a climate‑controlled office environment
Regularly sit for extended periods, with occasional standing, walking, and lifting of up to 25 pounds
The role may have limited and periodic overnight travel, i.e. trade shows, sales meetings, etc.
At Genesee Scientific, you can have a good job that can grow into a great career.
Benefits
Training and professional growth initiatives, including comprehensive onboarding programs for new team members
Competitive compensation packages and 401(k) retirement savings plans
Health care and well‑being programs including medical, dental, vision, life, short‑ and long‑term disability and employee assistance programs
Paid time off including vacation, sick and 12 holidays
Candidates must be legally authorized to work in the United States without the need for current or future employer sponsorship. Employment offers are subject to successful completion of a background check and pre‑employment drug test.
Genesee Scientific is proud to be an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
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Customer Development Representative (CDR) - Raleigh, NC
role at
Genesee Scientific
5 days ago Be among the first 25 applicants
About the Company As a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands‑on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more.
Be part of making a difference At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast‑growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day.
Role Customer Development Representative (CDR)
Reports to: Regional Director of Sales
FLSA: Non‑Exempt
Location: Raleigh, NC
Why is this role important at Genesee Scientific? The Customer Development Representative (CDR) plays a critical role in developing and expanding relationships with existing customers and re‑engaging inactive accounts. This role focuses on account growth, retention, and long‑term customer success, working closely with Account Managers and Sales Leadership to drive sustained revenue.
What Will You Do
Own and manage an assigned book of existing and inactive customer accounts
Proactively engage customers to understand purchasing behavior, challenges, and future needs
Re‑engage dormant accounts and identify opportunities to restore and grow spend
Educate customers on Genesee’s products, services, promotions, and value proposition
Drive incremental revenue by engaging in discovery conversations and gaining customer commitment to participate in a future meeting with their Account Manager
Use Salesforce and sales tools to track customer interactions, pipeline, and opportunities
Collaborate with Customer Service and Marketing to deliver a seamless customer experience
Continue developing advanced sales skills and life science market knowledge through coaching and training
Requirements
Bachelor’s degree in business, science, or equivalent experience
1–3 years of experience in sales, account support, customer development, or customer‑facing roles
Strong communication skills with the ability to build and maintain customer relationships
Proven ability to manage multiple accounts and priorities
Results orientated, strong work ethic and an ability to excel within a rapidly changing and growing organization
Proficient in Microsoft Office Suite applications; experience with CRM/Salesforce is a plus
Ability to thrive in a fast‑paced, collaborative environment and effectively manage multiple priorities
You’ll Be a Great Fit If You
Enjoy owning relationships and driving account growth
Are proactive, organized, and comfortable managing a book of business
Can navigate customer conversations and objections
Are curious, analytical, and solution‑oriented
Are comfortable using technology and data to guide decisions
Are interested in building a long‑term sales career in life sciences
Physical Requirements
Primarily sedentary work on a computer in a climate‑controlled office environment
Regularly sit for extended periods, with occasional standing, walking, and lifting of up to 25 pounds
The role may have limited and periodic overnight travel, i.e. trade shows, sales meetings, etc.
At Genesee Scientific, you can have a good job that can grow into a great career.
Benefits
Training and professional growth initiatives, including comprehensive onboarding programs for new team members
Competitive compensation packages and 401(k) retirement savings plans
Health care and well‑being programs including medical, dental, vision, life, short‑ and long‑term disability and employee assistance programs
Paid time off including vacation, sick and 12 holidays
Candidates must be legally authorized to work in the United States without the need for current or future employer sponsorship. Employment offers are subject to successful completion of a background check and pre‑employment drug test.
Genesee Scientific is proud to be an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
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