CX Strategy & Customer Insight Lead

A global company in customer services is seeking a Customer Experience Specialist to enhance client interactions and satisfaction. You will lead research to gather customer feedback, analyze experience metrics such as NPS and CSAT, and drive initiatives to improve service quality. The ideal candidate will manage projects in collaboration with various teams and promote a customer-centric culture. This is an exciting opportunity to thrive in a dynamic, multicultural environment. #J-18808-Ljbffr