IXL Learning
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a
Key Account Manager
to join our IXL account management team. The role focuses on nurturing complex client relationships, streamlining communication across internal and external teams, and ensuring successful implementation and ongoing customer satisfaction.
This is a full‑time position in our Raleigh, NC office. Work schedule is Monday‑Friday in the office with the option to work from home one day per week.
What You’ll Be Doing
Develop a keen understanding of client needs to provide a best‑in‑class customer experience and maximize product and service adoption, usage and engagement.
Own the day‑to‑day program management activities with approximately 30–50 key clients and coordinate tactical projects to completion across internal groups.
Identify, manage, and resolve client issues via collaboration with internal teams to ensure expedient and appropriate resolutions.
Work with field sales to develop and manage targeted campaigns to upsell and expand our business relationships and accounts.
Collaborate closely with the IXL Professional Learning Group to understand customer needs and professional development requirements.
Track and report on performance, analyze account data and usage; regularly present and share results, impact and tactical insights and propose next actions to reach client goals.
Understand all facets of IXL products and related K‑12 brand programs, demonstrating both technical and operational expertise.
Continuously learn and develop true alignment with internal IXL Learning systems and processes.
Effectively communicate new product enhancements and benefits to clients.
What We’re Looking For
BA/BS degree required.
5+ years in account management or customer service.
Project management experience is a plus.
Experience in education from a practitioner perspective preferred.
Experience in educational technology preferred.
MS Office, Google Suite computer skills; Salesforce experience a plus.
Proven organizational skills, attention to detail, and time‑management ability to succeed in a high‑volume, deadline‑driven environment.
Ability to work independently and self‑motivation to achieve goals.
Strong speaking, presentation, and written communication skills are must.
Comfortable with technology and passionate about bringing technology into the classroom.
About IXL Learning IXL Learning is the country’s largest EdTech company. We reach millions of learners through our diverse range of products. For example: 1 in 4 students in the United States uses IXL.com, Rosetta Stone offers immersive learning in 25 languages, Wyzant is the nation’s largest community of tutors covering 300+ subjects, and Teachers Pay Teachers provides a comprehensive marketplace for millions of educator‑created resources.
Our mission is to create innovative products that will make a real, positive difference for learners and educators. We’re looking for passionate, mission‑minded people to join us in achieving this goal. We value collaboration, kindness, and authenticity, and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience. IXL Learning is an equal‑opportunity employer.
#J-18808-Ljbffr
Key Account Manager
to join our IXL account management team. The role focuses on nurturing complex client relationships, streamlining communication across internal and external teams, and ensuring successful implementation and ongoing customer satisfaction.
This is a full‑time position in our Raleigh, NC office. Work schedule is Monday‑Friday in the office with the option to work from home one day per week.
What You’ll Be Doing
Develop a keen understanding of client needs to provide a best‑in‑class customer experience and maximize product and service adoption, usage and engagement.
Own the day‑to‑day program management activities with approximately 30–50 key clients and coordinate tactical projects to completion across internal groups.
Identify, manage, and resolve client issues via collaboration with internal teams to ensure expedient and appropriate resolutions.
Work with field sales to develop and manage targeted campaigns to upsell and expand our business relationships and accounts.
Collaborate closely with the IXL Professional Learning Group to understand customer needs and professional development requirements.
Track and report on performance, analyze account data and usage; regularly present and share results, impact and tactical insights and propose next actions to reach client goals.
Understand all facets of IXL products and related K‑12 brand programs, demonstrating both technical and operational expertise.
Continuously learn and develop true alignment with internal IXL Learning systems and processes.
Effectively communicate new product enhancements and benefits to clients.
What We’re Looking For
BA/BS degree required.
5+ years in account management or customer service.
Project management experience is a plus.
Experience in education from a practitioner perspective preferred.
Experience in educational technology preferred.
MS Office, Google Suite computer skills; Salesforce experience a plus.
Proven organizational skills, attention to detail, and time‑management ability to succeed in a high‑volume, deadline‑driven environment.
Ability to work independently and self‑motivation to achieve goals.
Strong speaking, presentation, and written communication skills are must.
Comfortable with technology and passionate about bringing technology into the classroom.
About IXL Learning IXL Learning is the country’s largest EdTech company. We reach millions of learners through our diverse range of products. For example: 1 in 4 students in the United States uses IXL.com, Rosetta Stone offers immersive learning in 25 languages, Wyzant is the nation’s largest community of tutors covering 300+ subjects, and Teachers Pay Teachers provides a comprehensive marketplace for millions of educator‑created resources.
Our mission is to create innovative products that will make a real, positive difference for learners and educators. We’re looking for passionate, mission‑minded people to join us in achieving this goal. We value collaboration, kindness, and authenticity, and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience. IXL Learning is an equal‑opportunity employer.
#J-18808-Ljbffr