Devex Consulting BV
Parts Sales Representative -Inside
Devex Consulting BV, Cincinnati, Ohio, United States, 45208
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Parts Sales Representative - Inside
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Devex Consulting BV
Summary The primary function of the Parts Sales Representative is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers, mechanics, and peers to find accessories and order parts for repairs, enhancements, or overall needs to the vehicle. Assist in stocking and organizing the showroom floor as necessary.
Description Parts Sales Representative - Inside Full‑time, 1st shift position. Tuesday‑Friday hours 7:30 am to 4:00 pm and Saturday hours 7:00 am to 3:00 pm.
Job Responsibilities
Maintain customer goodwill by greeting and acknowledging all customers upon contact and offering assistance.
Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry.
Suggest additional products and/or services to repair the problem and meet the customer’s needs.
When working the parts counter follow prescribed cash, credit, and check processing procedures of the dealership.
Process cores warranties.
Follow up on shortages and expedite by reporting to Parts Manager.
Be knowledgeable in product merchandising.
Attend training as prescribed by management to maintain proficiency in his/her job description.
Provide service technicians with parts as required.
Maintain the retail sales floor and displays to meet or exceed the dealership’s standards.
Perform other tasks as required by Parts Manager.
Business Skills
Customer Focus – Anticipating, meeting, and/or exceeding customer needs, wants, and expectations.
Teamwork – Cooperating with others to meet objectives.
Understanding Others – Understanding the uniqueness and contributions of others.
Flexibility – Readily modifying, responding, and adapting to change with minimal resistance.
Continuous Learning – Taking initiative to regularly learn new concepts, technologies, and/or methods.
Negotiation – Listening to many points of view and facilitating agreements between two or more parties.
Time and Priority Management – Prioritizing and completing tasks in order to deliver desired outcomes within allotted timeframes.
Qualifications
3 years preferred of leadership of Human Resources team (SHRM Certification).
In‑person position in the Indianapolis Market.
Some travel to other company locations, meetings, and industry continuing education.
Proficiency in MS Office Suite and HRIS systems with a preference to Paylocity.
Ability to work varied shifts, including evenings, weekends, or extended hours based on operational needs; availability for on‑call or emergency situations.
Physical Requirements:
Mobility – Capable of walking, standing, and potentially bending or kneeling to inspect vehicles or equipment.
Vision – Good eyesight and visual acuity to oversee repairs, inspect components, read technical manuals, and ensure quality control.
Hearing – Good hearing to communicate effectively with technicians, customers, and vendors.
Manual dexterity – Ability to handle paperwork, use computer systems, and potentially assist technicians with tasks such as parts ordering or equipment setup.
Lifting – Ability to occasionally lift and move objects such as parts.
Company Overview Palmer Trucks is a full‑service Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois. With more than two million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week. Palmer Trucks has grown to a team of more than 600 individuals and has a history of growth and success spanning more than half a century.
Benefits
Health and Wellness Benefits – Medical, Dental, Vision Insurance, and supplemental products.
Financial Stability and Retirement Preparedness – 401(k) program with company match, retirement planning assistance, and financial guidance.
Paid Time Off – Paid holidays and personal time, vacation based on length of service.
Resources for Major Challenges – Life Insurance, Hospital Stay, Critical Illness, Bereavement Services, Employment Assistance Program, Mental Health Resources.
Paid Training and Tools – Assistance to do the job right.
Job Posting Information: This position has an immediate opening start date and allows for proper notice for existing employers. Submit your resume with confidence that all contacts with us are completely confidential.
Palmer Trucks is committed to working with and providing reasonable accommodations to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: hr@palmertrucks.com
Palmer Trucks is an Equal Opportunity Employer. All applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status, or any other legally protected category.
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Parts Sales Representative - Inside
role at
Devex Consulting BV
Summary The primary function of the Parts Sales Representative is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers, mechanics, and peers to find accessories and order parts for repairs, enhancements, or overall needs to the vehicle. Assist in stocking and organizing the showroom floor as necessary.
Description Parts Sales Representative - Inside Full‑time, 1st shift position. Tuesday‑Friday hours 7:30 am to 4:00 pm and Saturday hours 7:00 am to 3:00 pm.
Job Responsibilities
Maintain customer goodwill by greeting and acknowledging all customers upon contact and offering assistance.
Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry.
Suggest additional products and/or services to repair the problem and meet the customer’s needs.
When working the parts counter follow prescribed cash, credit, and check processing procedures of the dealership.
Process cores warranties.
Follow up on shortages and expedite by reporting to Parts Manager.
Be knowledgeable in product merchandising.
Attend training as prescribed by management to maintain proficiency in his/her job description.
Provide service technicians with parts as required.
Maintain the retail sales floor and displays to meet or exceed the dealership’s standards.
Perform other tasks as required by Parts Manager.
Business Skills
Customer Focus – Anticipating, meeting, and/or exceeding customer needs, wants, and expectations.
Teamwork – Cooperating with others to meet objectives.
Understanding Others – Understanding the uniqueness and contributions of others.
Flexibility – Readily modifying, responding, and adapting to change with minimal resistance.
Continuous Learning – Taking initiative to regularly learn new concepts, technologies, and/or methods.
Negotiation – Listening to many points of view and facilitating agreements between two or more parties.
Time and Priority Management – Prioritizing and completing tasks in order to deliver desired outcomes within allotted timeframes.
Qualifications
3 years preferred of leadership of Human Resources team (SHRM Certification).
In‑person position in the Indianapolis Market.
Some travel to other company locations, meetings, and industry continuing education.
Proficiency in MS Office Suite and HRIS systems with a preference to Paylocity.
Ability to work varied shifts, including evenings, weekends, or extended hours based on operational needs; availability for on‑call or emergency situations.
Physical Requirements:
Mobility – Capable of walking, standing, and potentially bending or kneeling to inspect vehicles or equipment.
Vision – Good eyesight and visual acuity to oversee repairs, inspect components, read technical manuals, and ensure quality control.
Hearing – Good hearing to communicate effectively with technicians, customers, and vendors.
Manual dexterity – Ability to handle paperwork, use computer systems, and potentially assist technicians with tasks such as parts ordering or equipment setup.
Lifting – Ability to occasionally lift and move objects such as parts.
Company Overview Palmer Trucks is a full‑service Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois. With more than two million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week. Palmer Trucks has grown to a team of more than 600 individuals and has a history of growth and success spanning more than half a century.
Benefits
Health and Wellness Benefits – Medical, Dental, Vision Insurance, and supplemental products.
Financial Stability and Retirement Preparedness – 401(k) program with company match, retirement planning assistance, and financial guidance.
Paid Time Off – Paid holidays and personal time, vacation based on length of service.
Resources for Major Challenges – Life Insurance, Hospital Stay, Critical Illness, Bereavement Services, Employment Assistance Program, Mental Health Resources.
Paid Training and Tools – Assistance to do the job right.
Job Posting Information: This position has an immediate opening start date and allows for proper notice for existing employers. Submit your resume with confidence that all contacts with us are completely confidential.
Palmer Trucks is committed to working with and providing reasonable accommodations to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: hr@palmertrucks.com
Palmer Trucks is an Equal Opportunity Employer. All applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status, or any other legally protected category.
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