SMC³
Position Summary
The Strategic Account Manager is responsible for developing new business with carriers and shippers in all industries. The Strategic Account Manager will set goals and initiatives to penetrate new customer segments, the main goal of the position, as well as increase product usage across the existing customer base. This role will consult with prospects and customers to develop and implement SMC³’s ‘best in class’ transportation pricing, data and technology solutions. Requires solution based, intensive qualification, consultative selling experience and knowledge.
Key Responsibilities
Business Development & Revenue Growth
Proactively identify and pursue new business opportunities across targeted verticals, leveraging market intelligence and industry trends.
Develop tailored proposals and presentations that articulate the value of SMC³’s solutions, ensuring alignment with client objectives.
Execute full‑cycle sales activities, including prospecting, cold calling, qualifying leads, negotiating contracts, and closing deals.
Account Management & Expansion
Serve as the primary point of contact for strategic accounts, fostering long‑term partnerships built on trust and value delivery.
Conduct regular business reviews to assess client satisfaction, uncover additional needs, and introduce new products or services.
Collaborate with internal teams to ensure seamless onboarding, implementation, and ongoing support for clients.
Strategic Planning & Market Positioning
Develop and maintain comprehensive account plans that outline growth strategies, revenue targets, and engagement tactics.
Stay ahead of industry developments, competitive offerings, and emerging technologies to position SMC³ as an innovative leader.
Provide thought leadership and consultative guidance to clients on transportation optimization and IT transformation initiatives.
Operational Excellence & Leadership
Accurately forecast sales activity and maintain pipeline visibility to meet or exceed revenue goals.
Prepare pricing proposals, license agreements, and respond to RFQs in compliance with company standards.
Direct and mentor Sales Support staff, ensuring operational efficiency and alignment with strategic objectives.
Coordinate cross‑functional resources—including technical teams and subject matter experts—to deliver customized solutions.
Travel & Client Engagement Plan and execute travel schedules to maximize face‑to‑face interactions with clients and prospects; travel up to 40%.
Qualifications / Education / Skills
Bachelor’s Degree (preferably in logistics, transportation, or business) with 5+ years industry experience; advanced degree a plus.
Knowledge of the LTL transportation industry, supply chain, and technology and software packages used to support it.
Advanced product knowledge of vertical markets that include carriers, shippers, and logistics service providers is required.
Familiarity with transportation procurement practices and API/EDI solutions is required.
Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure in a fast‑paced, complex, collaborative and team‑oriented environment.
Understand at a high level the overall technology concepts used in today’s business environment; SOA, SLAs, APIs, REST, Web Services, etc.
Competencies
Problem Solving
Interpersonal Skills
Oral Communications
Written Communications
Planning/Organization
Attention to Detail
Accuracy
Adaptability
Dependability
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries Transportation, Logistics, Supply Chain and Storage
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Key Responsibilities
Business Development & Revenue Growth
Proactively identify and pursue new business opportunities across targeted verticals, leveraging market intelligence and industry trends.
Develop tailored proposals and presentations that articulate the value of SMC³’s solutions, ensuring alignment with client objectives.
Execute full‑cycle sales activities, including prospecting, cold calling, qualifying leads, negotiating contracts, and closing deals.
Account Management & Expansion
Serve as the primary point of contact for strategic accounts, fostering long‑term partnerships built on trust and value delivery.
Conduct regular business reviews to assess client satisfaction, uncover additional needs, and introduce new products or services.
Collaborate with internal teams to ensure seamless onboarding, implementation, and ongoing support for clients.
Strategic Planning & Market Positioning
Develop and maintain comprehensive account plans that outline growth strategies, revenue targets, and engagement tactics.
Stay ahead of industry developments, competitive offerings, and emerging technologies to position SMC³ as an innovative leader.
Provide thought leadership and consultative guidance to clients on transportation optimization and IT transformation initiatives.
Operational Excellence & Leadership
Accurately forecast sales activity and maintain pipeline visibility to meet or exceed revenue goals.
Prepare pricing proposals, license agreements, and respond to RFQs in compliance with company standards.
Direct and mentor Sales Support staff, ensuring operational efficiency and alignment with strategic objectives.
Coordinate cross‑functional resources—including technical teams and subject matter experts—to deliver customized solutions.
Travel & Client Engagement Plan and execute travel schedules to maximize face‑to‑face interactions with clients and prospects; travel up to 40%.
Qualifications / Education / Skills
Bachelor’s Degree (preferably in logistics, transportation, or business) with 5+ years industry experience; advanced degree a plus.
Knowledge of the LTL transportation industry, supply chain, and technology and software packages used to support it.
Advanced product knowledge of vertical markets that include carriers, shippers, and logistics service providers is required.
Familiarity with transportation procurement practices and API/EDI solutions is required.
Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure in a fast‑paced, complex, collaborative and team‑oriented environment.
Understand at a high level the overall technology concepts used in today’s business environment; SOA, SLAs, APIs, REST, Web Services, etc.
Competencies
Problem Solving
Interpersonal Skills
Oral Communications
Written Communications
Planning/Organization
Attention to Detail
Accuracy
Adaptability
Dependability
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries Transportation, Logistics, Supply Chain and Storage
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