Addison Group
Account Manager
Pay: $60,000-70,000 per year
Base pay range $60,000.00/yr - $70,000.00/yr
Job Summary The Account Manager is responsible for managing and growing relationships with assigned clients by serving as their primary point of contact. This role focuses on understanding client needs, ensuring satisfaction, driving retention, and identifying opportunities to expand services or revenue. The Account Manager collaborates closely with internal teams to deliver solutions that align with client goals.
Key Responsibilities
Serve as the primary point of contact for assigned client accounts
Build and maintain strong, long-term client relationships
Understand client needs, objectives, and challenges to deliver tailored solutions
Manage onboarding, implementation, and ongoing account support
Ensure timely resolution of client issues by coordinating with internal teams
Monitor account performance, usage, and satisfaction metrics
Identify upsell, cross-sell, and renewal opportunities
Prepare and deliver account reviews, reports, and presentations
Maintain accurate account records in CRM systems
Meet or exceed retention, revenue, and customer satisfaction goals
Qualifications
2+ years of experience in account management, customer success, or a related role
5+ years in a heavy analytical role
Ability to manage multiple accounts and priorities effectively
Experience working with CRM software (Salesforce, HubSpot, or similar)
Strong problem-solving and negotiation skills
Experience managing contract renewals and pricing discussions
This position is not eligible for benefits.
Seniority level Mid-Senior level
Employment type Full-time
Job function Customer Service
Industries Staffing and Recruiting
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Base pay range $60,000.00/yr - $70,000.00/yr
Job Summary The Account Manager is responsible for managing and growing relationships with assigned clients by serving as their primary point of contact. This role focuses on understanding client needs, ensuring satisfaction, driving retention, and identifying opportunities to expand services or revenue. The Account Manager collaborates closely with internal teams to deliver solutions that align with client goals.
Key Responsibilities
Serve as the primary point of contact for assigned client accounts
Build and maintain strong, long-term client relationships
Understand client needs, objectives, and challenges to deliver tailored solutions
Manage onboarding, implementation, and ongoing account support
Ensure timely resolution of client issues by coordinating with internal teams
Monitor account performance, usage, and satisfaction metrics
Identify upsell, cross-sell, and renewal opportunities
Prepare and deliver account reviews, reports, and presentations
Maintain accurate account records in CRM systems
Meet or exceed retention, revenue, and customer satisfaction goals
Qualifications
2+ years of experience in account management, customer success, or a related role
5+ years in a heavy analytical role
Ability to manage multiple accounts and priorities effectively
Experience working with CRM software (Salesforce, HubSpot, or similar)
Strong problem-solving and negotiation skills
Experience managing contract renewals and pricing discussions
This position is not eligible for benefits.
Seniority level Mid-Senior level
Employment type Full-time
Job function Customer Service
Industries Staffing and Recruiting
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