A Caring Heart Nursing Services
Client Relationship Specialist
A Caring Heart Nursing Services, West Springfield, Massachusetts, us, 01089
Client Relationship Specialist – A Caring Heart Nursing Services
Oversee the daily operations of the agency, ensuring professional and courteous client interactions and efficient internal processes.
Responsibilities
Oversee daily agency operations including managing phone calls and handling paperwork via fax.
Maintain professionalism by ensuring all phones are answered promptly and courteously.
Manage the reception area to facilitate effective telephone and mail communications internally and externally.
Conduct regular follow‑up calls with clients to confirm satisfaction and address any concerns.
Perform post‑admission follow‑up calls to welcome clients and provide needed information.
Make post‑discharge follow‑up calls after 30 days to ensure client needs have been met.
Resolve client issues or concerns promptly and efficiently.
Initiate follow‑up communication for clients and caregivers with Home Care Pulse scores of 8 or lower.
Review customer feedback quarterly and record minutes.
Coordinate and schedule nursing visits using Optimoroute software for maximum efficiency.
Serve as the primary point of contact for clients, addressing their inquiries and concerns.
Act as a point of contact in the absence of the primary contact person, coordinating with other team members to meet client needs.
Develop and implement strategies to improve client retention and enhance overall client experience.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Hospitals and Health Care
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Responsibilities
Oversee daily agency operations including managing phone calls and handling paperwork via fax.
Maintain professionalism by ensuring all phones are answered promptly and courteously.
Manage the reception area to facilitate effective telephone and mail communications internally and externally.
Conduct regular follow‑up calls with clients to confirm satisfaction and address any concerns.
Perform post‑admission follow‑up calls to welcome clients and provide needed information.
Make post‑discharge follow‑up calls after 30 days to ensure client needs have been met.
Resolve client issues or concerns promptly and efficiently.
Initiate follow‑up communication for clients and caregivers with Home Care Pulse scores of 8 or lower.
Review customer feedback quarterly and record minutes.
Coordinate and schedule nursing visits using Optimoroute software for maximum efficiency.
Serve as the primary point of contact for clients, addressing their inquiries and concerns.
Act as a point of contact in the absence of the primary contact person, coordinating with other team members to meet client needs.
Develop and implement strategies to improve client retention and enhance overall client experience.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industry Hospitals and Health Care
#J-18808-Ljbffr