AIPAC
About AIPAC
AIPAC’s mission is to strengthen, protect, and promote the U.S.–Israel relationship in ways that enhance the security of both nations. Every day, we come to work motivated by a singular goal: keeping America strong and Israel secure.
Position Overview The Associate, Donor Relations will make a meaningful impact by engaging current supporters, encouraging greater investment in AIPAC’s work, and delivering exceptional donor service. This role focuses on three core responsibilities:
Responsibilities
Engaging current Sustaining Club Members to demonstrate the value of AIPAC and reinforce the urgency of supporting a strong U.S.–Israel relationship.
Soliciting existing Club Members to become Sustaining Club Members.
Managing donor transactions and service, including processing gifts, handling credit card declines, setting up sustainer plans, and responding to donor inquiries.
Managing a portfolio of 800+ donor households, ensuring an exceptional and personalized member experience.
Monitoring billing plans, proactively resolving payment issues and collecting updated credit card information from current Sustaining Club Members and annual Club Members.
Collaborating with Direct Marketing and Digital Fundraising teams to ensure Sustaining Club Members are effectively engaged and strategically solicited for upgrades.
Soliciting Club Members and Sustaining Club Members to increase annual giving within the $1,800–$9,999 range.
Meeting daily, weekly, monthly, quarterly, and annual fundraising goals.
Communicating AIPAC’s mission and impact through Zoom meetings, phone calls, email, and text.
Delivering responsive, high-quality customer service for inbound and outbound communications.
Maintaining accurate donor records in Salesforce and Outreach.io, including activity tracking and meeting documentation.
Performing additional duties as assigned.
Qualifications & Skills
0–1+ years of experience in a customer-facing role (sales, customer success, account management, or similar).
Strong passion for the U.S.–Israel relationship; familiarity with Middle East policy and American politics strongly preferred.
Excellent judgment, professionalism, and ability to remain calm while resolving donor issues.
Strong organizational, interpersonal, and relationship-building skills.
Ability to work in a fast-paced, metrics-driven environment and adapt quickly to changing priorities.
Resilient, goal-oriented mindset with comfort navigating rejection.
Strong written and verbal communication skills.
Self-motivated; able to work both independently and collaboratively.
Bachelor’s degree preferred or equivalent experience.
Proficiency with CRM systems (Salesforce) and sales platforms (Outreach.io) or ability to learn quickly.
Experience in politics, call centers, or high-volume phone engagement is a plus.
AIPAC is offering a competitive market base salary between
$55,000.00 and $62,000.00
for the position. A job offer within the range will depend on how closely a candidate's skills and experience match the role's requirements. AIPAC also offers a competitive and comprehensive benefits package that contributes to employees’ overall total compensation package.
We currently work remotely two days a week and in our offices the other three.
AIPAC is an equal-opportunity employer.
Please provide cover letter with resume to be considered. Incomplete applications with missing documentation will not be considered.
#J-18808-Ljbffr
Position Overview The Associate, Donor Relations will make a meaningful impact by engaging current supporters, encouraging greater investment in AIPAC’s work, and delivering exceptional donor service. This role focuses on three core responsibilities:
Responsibilities
Engaging current Sustaining Club Members to demonstrate the value of AIPAC and reinforce the urgency of supporting a strong U.S.–Israel relationship.
Soliciting existing Club Members to become Sustaining Club Members.
Managing donor transactions and service, including processing gifts, handling credit card declines, setting up sustainer plans, and responding to donor inquiries.
Managing a portfolio of 800+ donor households, ensuring an exceptional and personalized member experience.
Monitoring billing plans, proactively resolving payment issues and collecting updated credit card information from current Sustaining Club Members and annual Club Members.
Collaborating with Direct Marketing and Digital Fundraising teams to ensure Sustaining Club Members are effectively engaged and strategically solicited for upgrades.
Soliciting Club Members and Sustaining Club Members to increase annual giving within the $1,800–$9,999 range.
Meeting daily, weekly, monthly, quarterly, and annual fundraising goals.
Communicating AIPAC’s mission and impact through Zoom meetings, phone calls, email, and text.
Delivering responsive, high-quality customer service for inbound and outbound communications.
Maintaining accurate donor records in Salesforce and Outreach.io, including activity tracking and meeting documentation.
Performing additional duties as assigned.
Qualifications & Skills
0–1+ years of experience in a customer-facing role (sales, customer success, account management, or similar).
Strong passion for the U.S.–Israel relationship; familiarity with Middle East policy and American politics strongly preferred.
Excellent judgment, professionalism, and ability to remain calm while resolving donor issues.
Strong organizational, interpersonal, and relationship-building skills.
Ability to work in a fast-paced, metrics-driven environment and adapt quickly to changing priorities.
Resilient, goal-oriented mindset with comfort navigating rejection.
Strong written and verbal communication skills.
Self-motivated; able to work both independently and collaboratively.
Bachelor’s degree preferred or equivalent experience.
Proficiency with CRM systems (Salesforce) and sales platforms (Outreach.io) or ability to learn quickly.
Experience in politics, call centers, or high-volume phone engagement is a plus.
AIPAC is offering a competitive market base salary between
$55,000.00 and $62,000.00
for the position. A job offer within the range will depend on how closely a candidate's skills and experience match the role's requirements. AIPAC also offers a competitive and comprehensive benefits package that contributes to employees’ overall total compensation package.
We currently work remotely two days a week and in our offices the other three.
AIPAC is an equal-opportunity employer.
Please provide cover letter with resume to be considered. Incomplete applications with missing documentation will not be considered.
#J-18808-Ljbffr