Regus
Community Associate – Fort Collins, CO
Address
155 E. Boardwalk Drive
3rd and 4th floor
80525 Fort Collins
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever and however they want…in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll enjoy a great work‑life balance and competitive benefits, while growing your career path along the way.
The Opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will help take care of all administrative and support needs so customers can focus on running their business.
A Typical Day at IWG You arrive a few minutes before the center opens to ensure everything is ready and that the cleaners have missed nothing. Throughout the morning you greet customers—helping one with a Wi‑Fi code change, another who wants to know if his package has arrived, a woman who needs directions to her meeting room and help setting up the projector. You also manage phone calls, verify that services are properly charged, and keep invoices accurate. Breaks are short, followed by a mail check and quick responses to other customer requests. In the afternoon you assist with printing and invoices, open service tickets, and collaborate with the Community Manager to plan next week’s networking event, send e‑invites, and create posters. You share the space’s benefits with prospects and encourage new memberships. The day ends with each customer’s needs addressed and the center tidy for a smooth close.
About You
A good communicator who builds strong professional relationships and empathizes with people’s needs (ideally 1+ years of customer service experience)
Comfortable taking ownership of problems and finding solutions
Positive, enthusiastic, and able to adapt to fast‑changing situations
Experienced and confident using MS Office and other basic IT equipment
Legally eligible to work in the country you are applying within and at least 18 years old
What We Offer
Work life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 paid company holidays per calendar year, plus PTO accrual
Competitive 401(k) program with company match
Affordable, comprehensive health care for all full‑time team members (and some options for part‑timers)
A quarterly bonus plan program, plus an hourly rate of $20.14
A bright, inspiring work environment
Training and development opportunities aligned with clear career path options
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
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The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever and however they want…in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll enjoy a great work‑life balance and competitive benefits, while growing your career path along the way.
The Opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will help take care of all administrative and support needs so customers can focus on running their business.
A Typical Day at IWG You arrive a few minutes before the center opens to ensure everything is ready and that the cleaners have missed nothing. Throughout the morning you greet customers—helping one with a Wi‑Fi code change, another who wants to know if his package has arrived, a woman who needs directions to her meeting room and help setting up the projector. You also manage phone calls, verify that services are properly charged, and keep invoices accurate. Breaks are short, followed by a mail check and quick responses to other customer requests. In the afternoon you assist with printing and invoices, open service tickets, and collaborate with the Community Manager to plan next week’s networking event, send e‑invites, and create posters. You share the space’s benefits with prospects and encourage new memberships. The day ends with each customer’s needs addressed and the center tidy for a smooth close.
About You
A good communicator who builds strong professional relationships and empathizes with people’s needs (ideally 1+ years of customer service experience)
Comfortable taking ownership of problems and finding solutions
Positive, enthusiastic, and able to adapt to fast‑changing situations
Experienced and confident using MS Office and other basic IT equipment
Legally eligible to work in the country you are applying within and at least 18 years old
What We Offer
Work life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 paid company holidays per calendar year, plus PTO accrual
Competitive 401(k) program with company match
Affordable, comprehensive health care for all full‑time team members (and some options for part‑timers)
A quarterly bonus plan program, plus an hourly rate of $20.14
A bright, inspiring work environment
Training and development opportunities aligned with clear career path options
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
#J-18808-Ljbffr