International Workplace Group plc
Position
Community Associate – International Workplace Group (IWG), Carson City, NV.
About the Role As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You provide administrative and support services so that customers can focus on running their business.
A Typical Day You arrive a few minutes before your center opens to ensure everything is ready and that the cleaners haven’t missed anything.
Customers arrive throughout the morning. A client may ask for a Wi‑Fi code change, another wants to know if a package has arrived, while a woman needs directions to her meeting room, help setting up a projector, and coffee recommendations.
You stay attentive and handle these requests while ensuring all services are properly charged and invoices are accurate.
Your quick coffee break allows you to relax for a few minutes.
You sort the incoming mail, respond to other customer requests, and notify customers about delivered packages.
In the afternoon, additional customers arrive for printing or invoicing assistance, and you open tickets in our service portal for technical issues.
You schedule a short coffee break to recharge and prepare for the next tasks.
Later, you meet with the Community Manager to plan next week’s networking event, write e‑invites, create and post posters, and promote the event to prospects.
As the day ends, you wrap up the large group in meeting room 3, suggest a nearby restaurant, and ensure the center is tidy before heading home.
About You
A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast‑changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the Country you are applying within and at least 18 years old
What We Offer
Work‑life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 paid company holidays per calendar year (in addition to your PTO accrual)
Competitive 401(k) program, with a company match
Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
A quarterly bonus plan program, plus an hourly rate of $18.68
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
Location Carson City, NV. Salary range: $60,000.00–$65,000.00.
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About the Role As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You provide administrative and support services so that customers can focus on running their business.
A Typical Day You arrive a few minutes before your center opens to ensure everything is ready and that the cleaners haven’t missed anything.
Customers arrive throughout the morning. A client may ask for a Wi‑Fi code change, another wants to know if a package has arrived, while a woman needs directions to her meeting room, help setting up a projector, and coffee recommendations.
You stay attentive and handle these requests while ensuring all services are properly charged and invoices are accurate.
Your quick coffee break allows you to relax for a few minutes.
You sort the incoming mail, respond to other customer requests, and notify customers about delivered packages.
In the afternoon, additional customers arrive for printing or invoicing assistance, and you open tickets in our service portal for technical issues.
You schedule a short coffee break to recharge and prepare for the next tasks.
Later, you meet with the Community Manager to plan next week’s networking event, write e‑invites, create and post posters, and promote the event to prospects.
As the day ends, you wrap up the large group in meeting room 3, suggest a nearby restaurant, and ensure the center is tidy before heading home.
About You
A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast‑changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the Country you are applying within and at least 18 years old
What We Offer
Work‑life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 paid company holidays per calendar year (in addition to your PTO accrual)
Competitive 401(k) program, with a company match
Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
A quarterly bonus plan program, plus an hourly rate of $18.68
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
Location Carson City, NV. Salary range: $60,000.00–$65,000.00.
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