Oncourse Home Solutions
Oncourse Home Solutions (OHS) is a people‑centric, $500M organization that is owned by private equity firm Apax Partners, operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home‑solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US‑based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.
As an equal‑opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary Reporting to the Head of Brand Strategy, the
Copywriter
will bring our brand voice to life across a wide range of marketing and customer communication materials, with a strong focus on direct mail and acquisition‑driven messaging. This role requires the ability to craft clear, compelling, and strategically structured copy that resonates with current customers while helping us reach new audiences. They must be highly adaptable—shifting between technical, customer‑friendly, playful, and brand‑forward tones depending on the channel and objective. The Copywriter will collaborate closely with design, marketing, social media, and PR teams to ensure all messaging is aligned, accurate, and on‑brand. This role demands strong writing discipline, quick responsiveness, and the ability to manage urgent requests with professionalism and creativity.
This role is based in Naperville, IL office. A regular in‑office hybrid model (generally Tu‑Th in office, M & F remote) is required, as our office environment is a key driver of our company culture and employee experience.
Responsibilities
Develop copy for a variety of marketing channels, including direct mail, website content, digital ads, email campaigns, social media, and internal communications.
Create strategically structured messaging that supports, but is not limited to, acquisition, retention, education, and partner communication goals.
Concept and collaborate with the Head of Brand Strategy, Creative Manager and Graphic Designers to ensure copy and visuals work together seamlessly.
Craft and refine brand tone of voice across materials, ensuring consistency and effectiveness for different audience segments.
Write and structure high‑performing direct mail pieces, leveraging insights, clarity, and storytelling to guide reader engagement.
Adapt messaging based on demographics, customer needs, and campaign intent while staying within brand architecture and compliance requirements.
Proofread and edit copy for grammar, accuracy, clarity, and tone, ensuring all content meets brand and quality standards.
Support the social media team in developing or refining captions, paid copy variations, content themes, and timely messaging.
Assist the PR team by editing, refining, or adapting press releases and statements to ensure alignment with brand tone.
Respond quickly to urgent or time‑sensitive requests—such as website updates, customer notifications, or operational messages—with accuracy and clarity.
Comfortable working in a fast‑paced environment with shifting priorities and tight deadlines.
Present copy concepts, rationales, and structural recommendations to leadership and cross‑functional partners.
Experience and Qualifications
2+ years of professional copywriting experience, preferably in marketing, direct response, advertising, or brand communications.
Experience writing for multiple formats, including direct mail, digital, social media, email, and website content.
Ability to switch between technical writing, customer‑friendly explanations, and creative or playful brand messaging.
Strong understanding of audience segmentation, customer psychology, and tailoring tone to meet different marketing objectives.
Experience collaborating with designers, marketers, and PR teams to develop cohesive, integrated creative work.
Exceptional writing, editing, and proofreading skills, with attention to structure, clarity, and narrative flow.
Comfortable working in a fast‑paced environment with shifting priorities and tight deadlines.
Strong presentation and communication skills, with the ability to explain messaging decisions and articulate creative approaches.
Experience in the home services, utilities, or warranty industry is a plus but not required.
A portfolio showcasing versatility across tones, platforms, and campaign types.
Computer Skills
Proficiency in Microsoft O365.
Education
Bachelor’s degree in Journalism, Communications, English, Marketing, Public Relations, Advertising, or equivalent work experience required.
Salary The base pay range for this position is $64,515 – $86,600 USD per year. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance‑based bonus, sales incentive plan or commission target.
Benefits Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short‑term and long‑term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall wellbeing.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Senior-Level and Employment Details Seniority level: Associate
Employment type: Full‑time
Job function: Marketing, Writing/Editing, and Art/Creative
Industry: Consumer Services
Location: Naperville, IL
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As a US‑based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.
As an equal‑opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary Reporting to the Head of Brand Strategy, the
Copywriter
will bring our brand voice to life across a wide range of marketing and customer communication materials, with a strong focus on direct mail and acquisition‑driven messaging. This role requires the ability to craft clear, compelling, and strategically structured copy that resonates with current customers while helping us reach new audiences. They must be highly adaptable—shifting between technical, customer‑friendly, playful, and brand‑forward tones depending on the channel and objective. The Copywriter will collaborate closely with design, marketing, social media, and PR teams to ensure all messaging is aligned, accurate, and on‑brand. This role demands strong writing discipline, quick responsiveness, and the ability to manage urgent requests with professionalism and creativity.
This role is based in Naperville, IL office. A regular in‑office hybrid model (generally Tu‑Th in office, M & F remote) is required, as our office environment is a key driver of our company culture and employee experience.
Responsibilities
Develop copy for a variety of marketing channels, including direct mail, website content, digital ads, email campaigns, social media, and internal communications.
Create strategically structured messaging that supports, but is not limited to, acquisition, retention, education, and partner communication goals.
Concept and collaborate with the Head of Brand Strategy, Creative Manager and Graphic Designers to ensure copy and visuals work together seamlessly.
Craft and refine brand tone of voice across materials, ensuring consistency and effectiveness for different audience segments.
Write and structure high‑performing direct mail pieces, leveraging insights, clarity, and storytelling to guide reader engagement.
Adapt messaging based on demographics, customer needs, and campaign intent while staying within brand architecture and compliance requirements.
Proofread and edit copy for grammar, accuracy, clarity, and tone, ensuring all content meets brand and quality standards.
Support the social media team in developing or refining captions, paid copy variations, content themes, and timely messaging.
Assist the PR team by editing, refining, or adapting press releases and statements to ensure alignment with brand tone.
Respond quickly to urgent or time‑sensitive requests—such as website updates, customer notifications, or operational messages—with accuracy and clarity.
Comfortable working in a fast‑paced environment with shifting priorities and tight deadlines.
Present copy concepts, rationales, and structural recommendations to leadership and cross‑functional partners.
Experience and Qualifications
2+ years of professional copywriting experience, preferably in marketing, direct response, advertising, or brand communications.
Experience writing for multiple formats, including direct mail, digital, social media, email, and website content.
Ability to switch between technical writing, customer‑friendly explanations, and creative or playful brand messaging.
Strong understanding of audience segmentation, customer psychology, and tailoring tone to meet different marketing objectives.
Experience collaborating with designers, marketers, and PR teams to develop cohesive, integrated creative work.
Exceptional writing, editing, and proofreading skills, with attention to structure, clarity, and narrative flow.
Comfortable working in a fast‑paced environment with shifting priorities and tight deadlines.
Strong presentation and communication skills, with the ability to explain messaging decisions and articulate creative approaches.
Experience in the home services, utilities, or warranty industry is a plus but not required.
A portfolio showcasing versatility across tones, platforms, and campaign types.
Computer Skills
Proficiency in Microsoft O365.
Education
Bachelor’s degree in Journalism, Communications, English, Marketing, Public Relations, Advertising, or equivalent work experience required.
Salary The base pay range for this position is $64,515 – $86,600 USD per year. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance‑based bonus, sales incentive plan or commission target.
Benefits Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short‑term and long‑term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall wellbeing.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Senior-Level and Employment Details Seniority level: Associate
Employment type: Full‑time
Job function: Marketing, Writing/Editing, and Art/Creative
Industry: Consumer Services
Location: Naperville, IL
#J-18808-Ljbffr