Forrest Solutions
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This range is provided by Forrest Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$95,000.00/yr - $110,000.00/yr Direct message the job poster from Forrest Solutions Director of Talent Acquisition at Forrest Solutions
Client Relations Manager About Forrest Solutions
Forrest Solutions is the nation’s leading onsite outsourcing and staffing firm, delivering exceptional hospitality-driven workplace experiences. We partner with top organizations to manage front-of-house and guest service operations, enabling our clients to focus on what matters most — their core business. Position Overview
The
Client Relations Manager
is a client-facing leadership role responsible for delivering a five-star guest experience across reception, meeting services, and event operations. This individual oversees a team of corporate receptionists, ensuring service excellence, seamless daily operations, and a consistently polished, welcoming environment. Reporting to theClient Relations Director (CRD) in New York, the Manager serves as the day-to-day ambassador of the client’s workplace experience, fostering relationships, managing performance, and driving continuous improvement. Key Responsibilities
Client Experience & Relationship Management
Serve as the primary liaison between Forrest Solutions and the client, ensuring alignment with brand standards and workplace culture. Maintain strong relationships through proactive communication, responsiveness, and an unwavering commitment to hospitality excellence. Monitor client and guest satisfaction, resolve issues promptly, and identify opportunities to elevate the experience. Partner with the CRD on regular business reviews and collaborate with fellow managers to share best practices. Operational Leadership
Oversee all front-of-house operations including reception, meeting coordination, guest services, and hospitality support. Ensure daily readiness of all spaces — reception, lobbies, conference areas, and lounges — maintaining a “tour-ready” standard at all times. Implement and refine operational workflows, SOPs, and training programs to support consistency and quality. Track and report on service-level performance(SLAs, KPIs) and lead operational audits to ensure excellence. Leverage technology and innovation to streamline processes and enhance the client experience. Lead, mentor, and inspire a team of corporate receptionists to deliver genuine, anticipatory service. Provide regular coaching, feedback, and recognition to promote professional growth and engagement. Manage staffing, scheduling, and professional presentation standards. Partner with the CRD and People Solutions team on performance management, employee relations, and training initiatives. Foster a positive, inclusive, and service-driven culture where every team member feels empowered to create memorable experiences. Qualifications
5+ years of leadership experience, managing large teams of receptionists or concierges, in a corporate or high-end hospitality setting. Proven ability to manage and inspire teams delivering five-star service in fast-paced, client-facing settings. Strong client relationship management skills with a track record of delivering measurable service excellence. Highly organized with the ability to manage multiple priorities and maintain composure under pressure. Exceptional communication, presentation, and interpersonal skills. Skilled in Microsoft Office Suite; familiarity with hospitality management systems a plus. Professional, polished, and hospitality-minded demeanor at all times. Commitment to confidentiality, discretion, and operational integrity. Seniority level
Mid-Senior level Employment type
Full-time Job function
Administrative Referrals increase your chances of interviewing at Forrest Solutions by 2x Medical insurance Vision insurance 401(k)
#J-18808-Ljbffr
$95,000.00/yr - $110,000.00/yr Direct message the job poster from Forrest Solutions Director of Talent Acquisition at Forrest Solutions
Client Relations Manager About Forrest Solutions
Forrest Solutions is the nation’s leading onsite outsourcing and staffing firm, delivering exceptional hospitality-driven workplace experiences. We partner with top organizations to manage front-of-house and guest service operations, enabling our clients to focus on what matters most — their core business. Position Overview
The
Client Relations Manager
is a client-facing leadership role responsible for delivering a five-star guest experience across reception, meeting services, and event operations. This individual oversees a team of corporate receptionists, ensuring service excellence, seamless daily operations, and a consistently polished, welcoming environment. Reporting to theClient Relations Director (CRD) in New York, the Manager serves as the day-to-day ambassador of the client’s workplace experience, fostering relationships, managing performance, and driving continuous improvement. Key Responsibilities
Client Experience & Relationship Management
Serve as the primary liaison between Forrest Solutions and the client, ensuring alignment with brand standards and workplace culture. Maintain strong relationships through proactive communication, responsiveness, and an unwavering commitment to hospitality excellence. Monitor client and guest satisfaction, resolve issues promptly, and identify opportunities to elevate the experience. Partner with the CRD on regular business reviews and collaborate with fellow managers to share best practices. Operational Leadership
Oversee all front-of-house operations including reception, meeting coordination, guest services, and hospitality support. Ensure daily readiness of all spaces — reception, lobbies, conference areas, and lounges — maintaining a “tour-ready” standard at all times. Implement and refine operational workflows, SOPs, and training programs to support consistency and quality. Track and report on service-level performance(SLAs, KPIs) and lead operational audits to ensure excellence. Leverage technology and innovation to streamline processes and enhance the client experience. Lead, mentor, and inspire a team of corporate receptionists to deliver genuine, anticipatory service. Provide regular coaching, feedback, and recognition to promote professional growth and engagement. Manage staffing, scheduling, and professional presentation standards. Partner with the CRD and People Solutions team on performance management, employee relations, and training initiatives. Foster a positive, inclusive, and service-driven culture where every team member feels empowered to create memorable experiences. Qualifications
5+ years of leadership experience, managing large teams of receptionists or concierges, in a corporate or high-end hospitality setting. Proven ability to manage and inspire teams delivering five-star service in fast-paced, client-facing settings. Strong client relationship management skills with a track record of delivering measurable service excellence. Highly organized with the ability to manage multiple priorities and maintain composure under pressure. Exceptional communication, presentation, and interpersonal skills. Skilled in Microsoft Office Suite; familiarity with hospitality management systems a plus. Professional, polished, and hospitality-minded demeanor at all times. Commitment to confidentiality, discretion, and operational integrity. Seniority level
Mid-Senior level Employment type
Full-time Job function
Administrative Referrals increase your chances of interviewing at Forrest Solutions by 2x Medical insurance Vision insurance 401(k)
#J-18808-Ljbffr