H&M
H&M Sales Advisor – Cool Springs Galleria
Posted: 2 days ago. Be among the first 25 applicants.
About the Role As a Sales Advisor, you will provide excellent customer service, welcoming & guiding customers through the store to actively sell our products and support them with relevant information. You will also manage garment refill & care, maintain a clean sales floor, and work closely with the store team to deliver an outstanding customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Provide excellent customer service and guide customers through the store & OMNI experience.
Engage in conversations with customers to promote and sell our products.
Guide customers through fashion trends, stories & products in all areas.
Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
Represent the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
Fashion & Trend Awareness
Keep up‑to‑date with fashion trends, styles, brands, competitors and relevant influencers.
Use product & fashion knowledge to share relevant information with customers.
Team & Development
Retain and share service, fashion, and store operations knowledge with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give and receive feedback with colleagues to learn, develop, and support each other.
Participate in available onboarding, training, and courses relevant to your role and career growth.
Retail Operations / Visual & Commercial Execution
Complete the full garment cycle: unpacking, refill, steaming, and garment care.
Operate fitting rooms and checkout areas according to best practice and processes.
Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms).
Support garment presentation, maintain attractive displays, clear trends & stories in line with visual & commercial guidelines.
Ensure good stock levels with replenishment routines.
Follow best practice for in‑store OMNI services and in‑store tech tools.
Support opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to the role.
Qualifications
Passionate about fashion and the H&M brand.
Motivated by providing a great customer experience.
Communicative, creative, curious, flexible, decisive, and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Have sales experience in a dynamic, collaborative setting.
Experience with customer service in fashion, retail, or related industries.
Benefits
Global employee discount card for all H&M Group brands.
Participation in the H&M Incentive Program (HIP).
Extensive development and career growth opportunities.
Inclusive culture and diversity initiatives.
Well‑being support, health insurance, retirement plan match, paid leave, and community day.
Personal style expression through employee discount on H&M, Other Stories, and COS.
Additional Information Job Status: Hourly, Non‑Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $15.00 per hour
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Industries Retail
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About the Role As a Sales Advisor, you will provide excellent customer service, welcoming & guiding customers through the store to actively sell our products and support them with relevant information. You will also manage garment refill & care, maintain a clean sales floor, and work closely with the store team to deliver an outstanding customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Provide excellent customer service and guide customers through the store & OMNI experience.
Engage in conversations with customers to promote and sell our products.
Guide customers through fashion trends, stories & products in all areas.
Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
Represent the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
Fashion & Trend Awareness
Keep up‑to‑date with fashion trends, styles, brands, competitors and relevant influencers.
Use product & fashion knowledge to share relevant information with customers.
Team & Development
Retain and share service, fashion, and store operations knowledge with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give and receive feedback with colleagues to learn, develop, and support each other.
Participate in available onboarding, training, and courses relevant to your role and career growth.
Retail Operations / Visual & Commercial Execution
Complete the full garment cycle: unpacking, refill, steaming, and garment care.
Operate fitting rooms and checkout areas according to best practice and processes.
Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms).
Support garment presentation, maintain attractive displays, clear trends & stories in line with visual & commercial guidelines.
Ensure good stock levels with replenishment routines.
Follow best practice for in‑store OMNI services and in‑store tech tools.
Support opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to the role.
Qualifications
Passionate about fashion and the H&M brand.
Motivated by providing a great customer experience.
Communicative, creative, curious, flexible, decisive, and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Have sales experience in a dynamic, collaborative setting.
Experience with customer service in fashion, retail, or related industries.
Benefits
Global employee discount card for all H&M Group brands.
Participation in the H&M Incentive Program (HIP).
Extensive development and career growth opportunities.
Inclusive culture and diversity initiatives.
Well‑being support, health insurance, retirement plan match, paid leave, and community day.
Personal style expression through employee discount on H&M, Other Stories, and COS.
Additional Information Job Status: Hourly, Non‑Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $15.00 per hour
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Industries Retail
#J-18808-Ljbffr