Fairmont Hotels & Resorts
Job Title
Group Sales Coordinator at Fairmont Hotels & Resorts.
Location Austin, TX.
Company Overview Austin’s largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Job Description Reporting to the Associate Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
Organize and implement administrative systems & procedures, and perform necessary support duties
Monthly expense reports for Sales Managers
Customer proposals and contracts
Site alerts for customer visits
Data entry into sales system platform Opera Cloud
Working in a team environment
Support Group Sales Managers
Coordinate and oversee Opera Sales and Catering system to all include definite, tentative and prospective group and catering booking activity
Generate group sales contracts, proposals and deposit/payment invoicing
Consistently offer professional, friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Escort general inquiries during site inspections
Prioritize all telephone calls and in-person visitors, scheduling appointments as required
Maintain a positive relationship with all guests, vendors, colleagues and global sales network
Ensure all sales promotional literature is current and updated; update convention bureau lists
Prepare and disseminate month-end reports
Provide all administration duties for the Sales office
Assist with the maintenance of accounts, contacts, activity and business details within appropriate software applications
Follow departmental policies and procedures
Follow all safety policies
Other duties as assigned
Qualifications
Previous sales or administrative experience preferred
Advanced skills in Microsoft Windows applications and/or relevant computer applications required; knowledge of Opera Cloud an asset
University/College degree in a related discipline an asset
Excellent communication skills, both written and verbal required
Strong interpersonal and problem‑solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Benefits
Paid time off
Medical, Dental and Vision Insurance, 401(k)
Complimentary shift meal
Employee benefit card offering discounted rates worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop talent and grow within your property and across the world
Ability to make a difference through Corporate Social Responsibility activities, like the Sustainability Committee
Commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
EEO Statement Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
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Location Austin, TX.
Company Overview Austin’s largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Job Description Reporting to the Associate Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
Organize and implement administrative systems & procedures, and perform necessary support duties
Monthly expense reports for Sales Managers
Customer proposals and contracts
Site alerts for customer visits
Data entry into sales system platform Opera Cloud
Working in a team environment
Support Group Sales Managers
Coordinate and oversee Opera Sales and Catering system to all include definite, tentative and prospective group and catering booking activity
Generate group sales contracts, proposals and deposit/payment invoicing
Consistently offer professional, friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Escort general inquiries during site inspections
Prioritize all telephone calls and in-person visitors, scheduling appointments as required
Maintain a positive relationship with all guests, vendors, colleagues and global sales network
Ensure all sales promotional literature is current and updated; update convention bureau lists
Prepare and disseminate month-end reports
Provide all administration duties for the Sales office
Assist with the maintenance of accounts, contacts, activity and business details within appropriate software applications
Follow departmental policies and procedures
Follow all safety policies
Other duties as assigned
Qualifications
Previous sales or administrative experience preferred
Advanced skills in Microsoft Windows applications and/or relevant computer applications required; knowledge of Opera Cloud an asset
University/College degree in a related discipline an asset
Excellent communication skills, both written and verbal required
Strong interpersonal and problem‑solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Benefits
Paid time off
Medical, Dental and Vision Insurance, 401(k)
Complimentary shift meal
Employee benefit card offering discounted rates worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop talent and grow within your property and across the world
Ability to make a difference through Corporate Social Responsibility activities, like the Sustainability Committee
Commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
EEO Statement Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
#J-18808-Ljbffr