Bi-State Development
Group Sales Coordinator
Headquarters
Non-Exempt
$40,880 - $45,990 Annually
Benefits
Work for a company that strives to make a positive impact in the region
Earn competitive salary
Wellness program that provides free health screenings
Free MetroLink and MetroBus access
Medical, Dental, Vision coverage effective on your 1st day
4 weeks earned PTO
Your Birthday is a floating holiday
Company sponsored 401(k) plan
Employee assistance program
Eligible for federal Public Service Student Loan Forgiveness program
Tuition Reimbursement Available
Salary Range:
$40,880 - $45,990
Let us support your well-being and professional growth while making a difference!
Job Summary Mission Thisposition manages and processes reservations for National Park Service programs (Educationand Interpretation) serving as the point of contact for inquiries via phone andemail. Reservations may also include ticketed activities (tram, movie,riverboat cruise) and/or an on-site meal. Additionally, this position supportsthe Group Sales Department in promoting the destination and its attractions to schools,group tour operators, travel planners, and other tourism partners.
Essential Outcomes
Ensure a seamless experience for visiting educational groups and other groups by supporting sales initiatives, coordinating reservations, and providing exceptional service
Organize highly detailed reservation information in order to clearly understand and describe the logistics of all aspect of various group itineraries including arrival and departure.
Assist the Tourism Sales Manager in developing and maintaining relationships with educational intuitions, domestic and international tour operators, group leaders, and travel agents.
Respond to inquiries regarding education program availability, group pricing, itineraries, and reservations.
Serve as a group sales coordinator for all markets to generate education and group reservations for the various program and event offerings at Gateway Arch National Park.
Track and process payments, invoices, and other sales documentation.
Maintain accurate records of leads, contacts, and bookings in the CRM system.
Communicate with internal departments including ticketing, operations, and food & beverage to ensure all group details are confirmed and executed smoothly.
Handle orders by phone or email and verify that orders have the correct details including program date/time, ticketed activity pricing, and number of attendees.
Input orders and change orders, ensuring they are processed according to customer requirements, and ensure all orders are accurate and delivered on time.
Develop and/or maintain filing systems for reservation/sales records, prepare reports, and provide financial information as needed.
Supportthe coordination of group schedules, bus arrivals, and special requests toprovide an efficient and welcoming guest experience.
Knowledge, Skills, and Abilities
Attention to Detail: Strong ability to organize and manage detaileditinerary information, ensuring accurate scheduling, pricing, and guestservices.
Project Management: Skilled at overseeing multiple projectssimultaneously, ensuring deadlines are met and objectives are achieved.
Communication Skills: Proven ability to clearly convey information bothorally and in writing.
Interpersonal Skills: Proven broad-based people skills and experience withdirecting group dynamics.
Public Speaking: Advanced presentation skills with the ability toengage and inform groups of varying sizes.
Industry Knowledge: Knowledgeable of best practices in guest experience,tourism, and hospitality.
Guest Experience: Committed to providing exceptional service and creatingpositive experiences for visitors.
Initiative: Proactive in anticipating needs, solving problems,and taking independent action when required.
Teamwork andCollaboration: Comfortable collaboratingwith colleagues and working independently to achieve shared goals.
Data Management: Proficient in maintaining accurate sales andreservation records in CRM systems, preparing reports, and providing financialor operational documentation as needed.
Technical Skills: Ability to quickly learn and effectively use standardoffice software, including ticketing and reservation system.
Client Relations: Skilled at fostering positive interactions with bothinternal teams and external clients to ensure smooth operations and visitorsatisfaction
Education
Degree:
Associates degree or equivalent experience required. BS preferred.
Field:
Hospitality, Tourism, or related field
Experience
Years:
One (1) to three (3) years industry experience required.
Field:
Hospitality, Tourism, or related field
Compensation: $40,880.00 - $45,990.00 (Annually)
Employment Type: Non-Exempt
Location: Headquarters
Equal Employment Opportunity (EEO) Bi-State Development is proud to be an Equal Opportunity Employer.
Compensation Disclosure Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.
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Non-Exempt
$40,880 - $45,990 Annually
Benefits
Work for a company that strives to make a positive impact in the region
Earn competitive salary
Wellness program that provides free health screenings
Free MetroLink and MetroBus access
Medical, Dental, Vision coverage effective on your 1st day
4 weeks earned PTO
Your Birthday is a floating holiday
Company sponsored 401(k) plan
Employee assistance program
Eligible for federal Public Service Student Loan Forgiveness program
Tuition Reimbursement Available
Salary Range:
$40,880 - $45,990
Let us support your well-being and professional growth while making a difference!
Job Summary Mission Thisposition manages and processes reservations for National Park Service programs (Educationand Interpretation) serving as the point of contact for inquiries via phone andemail. Reservations may also include ticketed activities (tram, movie,riverboat cruise) and/or an on-site meal. Additionally, this position supportsthe Group Sales Department in promoting the destination and its attractions to schools,group tour operators, travel planners, and other tourism partners.
Essential Outcomes
Ensure a seamless experience for visiting educational groups and other groups by supporting sales initiatives, coordinating reservations, and providing exceptional service
Organize highly detailed reservation information in order to clearly understand and describe the logistics of all aspect of various group itineraries including arrival and departure.
Assist the Tourism Sales Manager in developing and maintaining relationships with educational intuitions, domestic and international tour operators, group leaders, and travel agents.
Respond to inquiries regarding education program availability, group pricing, itineraries, and reservations.
Serve as a group sales coordinator for all markets to generate education and group reservations for the various program and event offerings at Gateway Arch National Park.
Track and process payments, invoices, and other sales documentation.
Maintain accurate records of leads, contacts, and bookings in the CRM system.
Communicate with internal departments including ticketing, operations, and food & beverage to ensure all group details are confirmed and executed smoothly.
Handle orders by phone or email and verify that orders have the correct details including program date/time, ticketed activity pricing, and number of attendees.
Input orders and change orders, ensuring they are processed according to customer requirements, and ensure all orders are accurate and delivered on time.
Develop and/or maintain filing systems for reservation/sales records, prepare reports, and provide financial information as needed.
Supportthe coordination of group schedules, bus arrivals, and special requests toprovide an efficient and welcoming guest experience.
Knowledge, Skills, and Abilities
Attention to Detail: Strong ability to organize and manage detaileditinerary information, ensuring accurate scheduling, pricing, and guestservices.
Project Management: Skilled at overseeing multiple projectssimultaneously, ensuring deadlines are met and objectives are achieved.
Communication Skills: Proven ability to clearly convey information bothorally and in writing.
Interpersonal Skills: Proven broad-based people skills and experience withdirecting group dynamics.
Public Speaking: Advanced presentation skills with the ability toengage and inform groups of varying sizes.
Industry Knowledge: Knowledgeable of best practices in guest experience,tourism, and hospitality.
Guest Experience: Committed to providing exceptional service and creatingpositive experiences for visitors.
Initiative: Proactive in anticipating needs, solving problems,and taking independent action when required.
Teamwork andCollaboration: Comfortable collaboratingwith colleagues and working independently to achieve shared goals.
Data Management: Proficient in maintaining accurate sales andreservation records in CRM systems, preparing reports, and providing financialor operational documentation as needed.
Technical Skills: Ability to quickly learn and effectively use standardoffice software, including ticketing and reservation system.
Client Relations: Skilled at fostering positive interactions with bothinternal teams and external clients to ensure smooth operations and visitorsatisfaction
Education
Degree:
Associates degree or equivalent experience required. BS preferred.
Field:
Hospitality, Tourism, or related field
Experience
Years:
One (1) to three (3) years industry experience required.
Field:
Hospitality, Tourism, or related field
Compensation: $40,880.00 - $45,990.00 (Annually)
Employment Type: Non-Exempt
Location: Headquarters
Equal Employment Opportunity (EEO) Bi-State Development is proud to be an Equal Opportunity Employer.
Compensation Disclosure Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.
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