Solari, Inc.
Remote Opportunity – Applicants must live in Arizona
Are you passionate about helping individuals overcome barriers to secure housing? Join our team as a Housing Specialist and make a meaningful impact in our community!
As a Housing Specialist, you will play a crucial role in coordinating the housing eligibility and determination process. You will review assessment and Housing and Health Opportunities (H2O) evaluation documentation, request additional information from external agencies, and communicate with referring parties to gather necessary details. You will also prepare case files for review and ensure all determination timelines are met.
In this role, you will conduct care coordination for members facing significant challenges in accessing housing, providing them with the support they need to find stable and secure living arrangements.
Responsibilities
Manage caseload of applications for housing services. Upon referral, review and collect all available member assessment and evaluation documentation, request medical records, and contact the referring party for clarifying information as needed.
Know of and provide education on the Housing Verification Letter process.
Collect Housing Verification Letters and ensure the fidelity of documents collected.
Monitor reports to track progress and update each step in the H2O eligibility determination process as it progresses.
Coordinate care with treatment providers and H2O housing providers; determine whether information is sufficient for a decision to be rendered; contact clients and outside agencies for additional information as needed.
Respond to requests for information and direct inquiries to entities such as RBHAs, mental health providers, mental health courts, DDD, shelters, homeless services providers, and others involved in a member's care team.
Assess applications to identify collateral information that will influence the determination process.
Track all aspects of the H2O eligibility determination process to ensure mandated timelines are met.
Enter data accurately into the Electronic Health Record system and ensure the ongoing accuracy of members' electronic health records. Maintain communication with other agencies on behalf of the organization and the member.
Answer phones and email correspondences in a timely and respectful manner.
Utilize multiple web portals and databases to find and verify member information.
Contribute to and maintain knowledge of H2O policies and procedures.
Complete trainings as assigned.
Perform duties in compliance with AHCCCS requirements and Solari Policies and Procedures.
All other duties as assigned.
Knowledge, Skills, Abilities
Well‑organized and detailed; ability to multitask; work in a fast‑paced environment; possess excellent written and verbal communication skills; ability to summarize large amounts of information.
Familiarity with and understanding of AHCCCS requirements.
Familiar with standards and practices related to Permanent Supportive Housing: Federal fair housing, equal opportunity, non‑discrimination, ARLTA, VI‑SPDAT, LOCUS, Fundamentals of Housing First, SAMHSA PSH Program, Best Practices in PSH, Continuums of Care, Coordinated Entry, HMIS.
Ability to act professionally and maintain appropriate boundaries with clients and staff.
Ability to report as scheduled to work, meetings, training, and job‑related activities prepared and as scheduled.
Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self‑aware and self‑reflective for continual personal, professional, and leadership growth.
Education & Experience
0-1 years of experience in behavioral health, housing, healthcare, or homeless/social services.
GED/High School Diploma, Required.
Working Conditions While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.
Who We Are & What We Offer Solari is an award‑winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to inspire hope through our talented and compassionate staff. Since 2007, Solari has been providing crisis contact center services and has helped thousands of individuals and families connect to the help they need. In addition, Solari has expanded services to a peer‑run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room‑based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow‑up to those who need it, tragedy support lines and other in‑kind services to the community.
Friendly work environment
Generous paid time off (PTO)
Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
Competitive compensation
Convenient office locations and hybrid schedule
On‑site fitness room free to all employees (Tempe Office)
Basic Life Insurance
Voluntary Life, Spouse, Child Insurance
Critical Illness with free dependents
Critical Illness Spouse
Short Term & Long Term Disability – Starts first of the month after 90 days of employment
401K & 401K Roth – Starts first of the month after 90 days of employment
United Pet Care
LifeLock for identity theft
LYRA Employee Assistance Program – 25 free sessions for mental health per family member
Solari is proud to be an equal‑opportunity employer and does not unlawfully discriminate against any employee or applicant for employment per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our client’s lives. All qualified applicants will receive equal consideration for employment.
We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.
#J-18808-Ljbffr
As a Housing Specialist, you will play a crucial role in coordinating the housing eligibility and determination process. You will review assessment and Housing and Health Opportunities (H2O) evaluation documentation, request additional information from external agencies, and communicate with referring parties to gather necessary details. You will also prepare case files for review and ensure all determination timelines are met.
In this role, you will conduct care coordination for members facing significant challenges in accessing housing, providing them with the support they need to find stable and secure living arrangements.
Responsibilities
Manage caseload of applications for housing services. Upon referral, review and collect all available member assessment and evaluation documentation, request medical records, and contact the referring party for clarifying information as needed.
Know of and provide education on the Housing Verification Letter process.
Collect Housing Verification Letters and ensure the fidelity of documents collected.
Monitor reports to track progress and update each step in the H2O eligibility determination process as it progresses.
Coordinate care with treatment providers and H2O housing providers; determine whether information is sufficient for a decision to be rendered; contact clients and outside agencies for additional information as needed.
Respond to requests for information and direct inquiries to entities such as RBHAs, mental health providers, mental health courts, DDD, shelters, homeless services providers, and others involved in a member's care team.
Assess applications to identify collateral information that will influence the determination process.
Track all aspects of the H2O eligibility determination process to ensure mandated timelines are met.
Enter data accurately into the Electronic Health Record system and ensure the ongoing accuracy of members' electronic health records. Maintain communication with other agencies on behalf of the organization and the member.
Answer phones and email correspondences in a timely and respectful manner.
Utilize multiple web portals and databases to find and verify member information.
Contribute to and maintain knowledge of H2O policies and procedures.
Complete trainings as assigned.
Perform duties in compliance with AHCCCS requirements and Solari Policies and Procedures.
All other duties as assigned.
Knowledge, Skills, Abilities
Well‑organized and detailed; ability to multitask; work in a fast‑paced environment; possess excellent written and verbal communication skills; ability to summarize large amounts of information.
Familiarity with and understanding of AHCCCS requirements.
Familiar with standards and practices related to Permanent Supportive Housing: Federal fair housing, equal opportunity, non‑discrimination, ARLTA, VI‑SPDAT, LOCUS, Fundamentals of Housing First, SAMHSA PSH Program, Best Practices in PSH, Continuums of Care, Coordinated Entry, HMIS.
Ability to act professionally and maintain appropriate boundaries with clients and staff.
Ability to report as scheduled to work, meetings, training, and job‑related activities prepared and as scheduled.
Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self‑aware and self‑reflective for continual personal, professional, and leadership growth.
Education & Experience
0-1 years of experience in behavioral health, housing, healthcare, or homeless/social services.
GED/High School Diploma, Required.
Working Conditions While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency.
Who We Are & What We Offer Solari is an award‑winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to inspire hope through our talented and compassionate staff. Since 2007, Solari has been providing crisis contact center services and has helped thousands of individuals and families connect to the help they need. In addition, Solari has expanded services to a peer‑run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room‑based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow‑up to those who need it, tragedy support lines and other in‑kind services to the community.
Friendly work environment
Generous paid time off (PTO)
Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
Competitive compensation
Convenient office locations and hybrid schedule
On‑site fitness room free to all employees (Tempe Office)
Basic Life Insurance
Voluntary Life, Spouse, Child Insurance
Critical Illness with free dependents
Critical Illness Spouse
Short Term & Long Term Disability – Starts first of the month after 90 days of employment
401K & 401K Roth – Starts first of the month after 90 days of employment
United Pet Care
LifeLock for identity theft
LYRA Employee Assistance Program – 25 free sessions for mental health per family member
Solari is proud to be an equal‑opportunity employer and does not unlawfully discriminate against any employee or applicant for employment per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our client’s lives. All qualified applicants will receive equal consideration for employment.
We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.
#J-18808-Ljbffr