MassMarkets
Call Center Sales Representative I (Entry-Level)
MassMarkets, Wichita, Kansas, United States, 67232
Call Center Sales Representative I (Entry-Level)
Join
MassMarkets
as a Call Center Sales Representative I (Entry-Level).
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to our clients. We are looking for motivated and results‑driven Call Center Sales Representatives to join our dynamic team. In this role, you will connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence.
Position Responsibilities
Handle inbound and outbound calls with professionalism and empathy
Use product knowledge and training to recommend solutions and close sales
Build rapport, listen actively, and address customer needs effectively
Research account details and collaborate with internal teams to resolve issues
Manage customer accounts and process orders accurately using our systems
Follow scripts, policies, and procedures to ensure consistency and compliance
Protect customer data and handle sensitive information responsibly
Escalate complex issues to appropriate team members when needed
Stay current with training, system updates, and team communications
Maintain excellent attendance and punctuality
Candidate Qualifications
Must be 18 years or older with a high school diploma or equivalent
Strong verbal and written communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Dependable, punctual, and self‑motivated
Skilled in conflict resolution, problem‑solving, and negotiation
Customer‑focused with empathy, patience, and responsiveness
Ability to multitask and manage time effectively
Team‑oriented with a positive attitude
Comfortable in a fast‑paced, evolving environment
Strong interpersonal skills and relationship‑building ability
Preferred Qualifications
1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
Experience in state or federal work environments
Compensation and Benefits Starting compensation is based on experience. Benefits include:
Paid Training
Paid Time Off and paid holidays
Daily, weekly, and monthly contests (cash bonuses and prizes)
Medical, Dental, Vision, Life Insurance, and Disability Insurance
Retirement Savings (available where offered)
Career Growth opportunities and internal promotions
Casual Dress Code
Regular raises and performance‑based incentives
Physical Requirements At least 40 pounds lift; use computer and phone headset for prolonged periods; occasionally move within the office.
Reasonable Accommodation Employee requests for accommodation under the ADA are handled per policy. Contact Human Resources.
Diversity and Equality MassMarkets maintains a recruitment and employment process free from discrimination and provides equal opportunity for all qualified individuals in accordance with applicable laws and regulations.
About MCI MCI is a leading provider of contact center and business process outsourcing solutions. We serve diverse clients across many industries and locations.
Job Details
Location: Wichita, KS
Employment Type: Full‑time & Part‑time (Hourly + Bonus)
Schedule: Flexible
Application: No resume required; entry‑level
#J-18808-Ljbffr
MassMarkets
as a Call Center Sales Representative I (Entry-Level).
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to our clients. We are looking for motivated and results‑driven Call Center Sales Representatives to join our dynamic team. In this role, you will connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence.
Position Responsibilities
Handle inbound and outbound calls with professionalism and empathy
Use product knowledge and training to recommend solutions and close sales
Build rapport, listen actively, and address customer needs effectively
Research account details and collaborate with internal teams to resolve issues
Manage customer accounts and process orders accurately using our systems
Follow scripts, policies, and procedures to ensure consistency and compliance
Protect customer data and handle sensitive information responsibly
Escalate complex issues to appropriate team members when needed
Stay current with training, system updates, and team communications
Maintain excellent attendance and punctuality
Candidate Qualifications
Must be 18 years or older with a high school diploma or equivalent
Strong verbal and written communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Dependable, punctual, and self‑motivated
Skilled in conflict resolution, problem‑solving, and negotiation
Customer‑focused with empathy, patience, and responsiveness
Ability to multitask and manage time effectively
Team‑oriented with a positive attitude
Comfortable in a fast‑paced, evolving environment
Strong interpersonal skills and relationship‑building ability
Preferred Qualifications
1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
Experience in state or federal work environments
Compensation and Benefits Starting compensation is based on experience. Benefits include:
Paid Training
Paid Time Off and paid holidays
Daily, weekly, and monthly contests (cash bonuses and prizes)
Medical, Dental, Vision, Life Insurance, and Disability Insurance
Retirement Savings (available where offered)
Career Growth opportunities and internal promotions
Casual Dress Code
Regular raises and performance‑based incentives
Physical Requirements At least 40 pounds lift; use computer and phone headset for prolonged periods; occasionally move within the office.
Reasonable Accommodation Employee requests for accommodation under the ADA are handled per policy. Contact Human Resources.
Diversity and Equality MassMarkets maintains a recruitment and employment process free from discrimination and provides equal opportunity for all qualified individuals in accordance with applicable laws and regulations.
About MCI MCI is a leading provider of contact center and business process outsourcing solutions. We serve diverse clients across many industries and locations.
Job Details
Location: Wichita, KS
Employment Type: Full‑time & Part‑time (Hourly + Bonus)
Schedule: Flexible
Application: No resume required; entry‑level
#J-18808-Ljbffr