H&M
Base pay range
$14.25/hr - $14.25/hr
Job Description
As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through your store to actively sell our products and offer support and guidance. You will use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting them with direct customer service Engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories and products in all areas of the store Effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives Represent yourself and the H&M brand positively during all customer interactions Support commercial or operational actions to reach sales targets with store management team
Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Use your product and fashion knowledge to share relevant information with customers
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines and legal requirements in all areas of the store Give and receive feedback with your colleagues to learn, develop and support each other Participate in relevant available onboarding, introduction processes, trainings and courses relevant for your role and future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on sales floor Follow best practice for any in‑store omni services and in‐store tech services/tools Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to role and responsibilities
Qualifications
As a Sales Advisor, you will be passionate about fashion and everything we create in store. You will be motivated by giving customers a great experience. You should also be communicative, creative and curious, motivated, flexible, decisive and action‑oriented. You should enjoy working in a collaborative and dynamic environment. You have sales experience working in a dynamic and collaborative environment that you can apply to your role. You have experience working with customer service in fashion, retail or other service‑related industries.
Why you’ll love working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability We are a values‑driven organization guided by our seven unique values that have been part of our success story for over 75 years You will have access to our Colleague Resource Groups to find community and networking opportunities among colleagues We are an inclusive company where you’re encouraged to be yourself at work You will have access to a large global talent community, where career growth and aspirations have no limits We support your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community You will be able to express your personal style with our employee discount at H&M, Other Stories and COS
Benefits
All H&M employees receive a staff discount card, usable on all H&M Group brands in stores and online. Brands covered by the discount are H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET and Afound. All employees are included in the H&M Incentive Program – HIP. You can read more about the H&M Incentive Program here.
Additional Information
Job Status: Hourly, Non‑Exempt
EEOC Code: SLS
Compensation
Sales Associates Pay Rate $14.25 per hour
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
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$14.25/hr - $14.25/hr
Job Description
As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through your store to actively sell our products and offer support and guidance. You will use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting them with direct customer service Engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories and products in all areas of the store Effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives Represent yourself and the H&M brand positively during all customer interactions Support commercial or operational actions to reach sales targets with store management team
Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Use your product and fashion knowledge to share relevant information with customers
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines and legal requirements in all areas of the store Give and receive feedback with your colleagues to learn, develop and support each other Participate in relevant available onboarding, introduction processes, trainings and courses relevant for your role and future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on sales floor Follow best practice for any in‑store omni services and in‐store tech services/tools Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to role and responsibilities
Qualifications
As a Sales Advisor, you will be passionate about fashion and everything we create in store. You will be motivated by giving customers a great experience. You should also be communicative, creative and curious, motivated, flexible, decisive and action‑oriented. You should enjoy working in a collaborative and dynamic environment. You have sales experience working in a dynamic and collaborative environment that you can apply to your role. You have experience working with customer service in fashion, retail or other service‑related industries.
Why you’ll love working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability We are a values‑driven organization guided by our seven unique values that have been part of our success story for over 75 years You will have access to our Colleague Resource Groups to find community and networking opportunities among colleagues We are an inclusive company where you’re encouraged to be yourself at work You will have access to a large global talent community, where career growth and aspirations have no limits We support your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community You will be able to express your personal style with our employee discount at H&M, Other Stories and COS
Benefits
All H&M employees receive a staff discount card, usable on all H&M Group brands in stores and online. Brands covered by the discount are H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET and Afound. All employees are included in the H&M Incentive Program – HIP. You can read more about the H&M Incentive Program here.
Additional Information
Job Status: Hourly, Non‑Exempt
EEOC Code: SLS
Compensation
Sales Associates Pay Rate $14.25 per hour
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
#J-18808-Ljbffr