SCIENTIFIC GAMES
Scientific Games – Sales Manager
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting‑edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary The Sales Manager will manage to the sales budget overall and manage the target goals for each rep. This role will also have oversight of the inside sales team who reviews daily retail orders and processes these orders.
Duties and Responsibilities
Oversee the day to day activities of the inside sales representatives and field sales team
Responsible for the training of assigned personnel
Manage the sales routes, retailer training and recruitment targets of the field sales team
Manage the process of initiating retailer calls by telephone, analyze retailer feedback and provide information requested or ascertain who can best provide the information and route the request to the proper person
Establish call lists and retailer order priorities with the staff
Draft TelSell scripts for DSO review and approval
Maintain/manage Active Retailer base with input from Lottery.
Report retailer information to management regarding all products and services experienced by the retailers
Train, explain tasks and assist in the solution of problems
Prepare and present reports and other documentation on a timely basis
Review TSRs paperwork, including, but not limited to, daily call and phone activity reports
Monitor Automated Call Distributor (ACD) daily and provide monthly reports or as needed
Implement key corporate initiatives as required
Establish quarterly and annual goals with each inside sales rep. and field sales staff, and evaluate at the end of each quarter
Monitor Lottery ticket sales and take action to help maximize sales
Provide daily direction and feedback to ensure staff has a good understanding of the job and current priorities
Qualifications
High School Diploma or equivalent
Excellent computer skills including, but not limited to, "MS Office" applications (Outlook, Excel, Word, Access, PowerPoint etc.)
5+ years experience in Customer Service or Sales related role
3+ years supervisory experience
Proven telephone customer service experience
Good administrative skills and the ability to prioritize
Detail oriented
Strong analytical skills
Excellent verbal and written communication skills
Ability to remain tactful and diplomatic in difficult situations
An understanding of the dynamics of selling in a retailer environment
Basic math aptitude
Ability to handle multiple tasks/projects simultaneously
Physical Demands While performing the duties of this job, the employee is frequently required to walk. The employee is required to stand or sit, use hands to finger, handle, or feel and talk or hear. Ability to lift up to 20 pounds periodically.
Work Conditions Scientific Games (collectively, “SG”) is engaged in highly regulated lottery businesses. As a result, certain SG employees may, among other things, be required to undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a prerequisite to employment with SG, you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all‑inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job‑related tasks and responsibilities than those stated above.
Equal Opportunity Employment SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Sales and Business Development
Industries: Gambling Facilities and Casinos, IT Services and IT Consulting, and Printing Services
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Position Summary The Sales Manager will manage to the sales budget overall and manage the target goals for each rep. This role will also have oversight of the inside sales team who reviews daily retail orders and processes these orders.
Duties and Responsibilities
Oversee the day to day activities of the inside sales representatives and field sales team
Responsible for the training of assigned personnel
Manage the sales routes, retailer training and recruitment targets of the field sales team
Manage the process of initiating retailer calls by telephone, analyze retailer feedback and provide information requested or ascertain who can best provide the information and route the request to the proper person
Establish call lists and retailer order priorities with the staff
Draft TelSell scripts for DSO review and approval
Maintain/manage Active Retailer base with input from Lottery.
Report retailer information to management regarding all products and services experienced by the retailers
Train, explain tasks and assist in the solution of problems
Prepare and present reports and other documentation on a timely basis
Review TSRs paperwork, including, but not limited to, daily call and phone activity reports
Monitor Automated Call Distributor (ACD) daily and provide monthly reports or as needed
Implement key corporate initiatives as required
Establish quarterly and annual goals with each inside sales rep. and field sales staff, and evaluate at the end of each quarter
Monitor Lottery ticket sales and take action to help maximize sales
Provide daily direction and feedback to ensure staff has a good understanding of the job and current priorities
Qualifications
High School Diploma or equivalent
Excellent computer skills including, but not limited to, "MS Office" applications (Outlook, Excel, Word, Access, PowerPoint etc.)
5+ years experience in Customer Service or Sales related role
3+ years supervisory experience
Proven telephone customer service experience
Good administrative skills and the ability to prioritize
Detail oriented
Strong analytical skills
Excellent verbal and written communication skills
Ability to remain tactful and diplomatic in difficult situations
An understanding of the dynamics of selling in a retailer environment
Basic math aptitude
Ability to handle multiple tasks/projects simultaneously
Physical Demands While performing the duties of this job, the employee is frequently required to walk. The employee is required to stand or sit, use hands to finger, handle, or feel and talk or hear. Ability to lift up to 20 pounds periodically.
Work Conditions Scientific Games (collectively, “SG”) is engaged in highly regulated lottery businesses. As a result, certain SG employees may, among other things, be required to undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a prerequisite to employment with SG, you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all‑inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job‑related tasks and responsibilities than those stated above.
Equal Opportunity Employment SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Sales and Business Development
Industries: Gambling Facilities and Casinos, IT Services and IT Consulting, and Printing Services
#J-18808-Ljbffr