UPS
Customer Success Account Manager - Signature - Kenosha, WI
UPS, Elm Grove, Wisconsin, United States, 53122
Customer Success Account Manager - Signature - Kenosha, WI
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Customer Success Account Manager - Signature - Kenosha, WI
role at
UPS
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.
Job Description The Signature Customer Success Account Manager (CSM) manages a high volume of smaller customers. The Signature CSM focuses on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The CSM excels in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The CSM drives customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.
Effective January 2026, this will be a Non‑MIP FT Sales Management position with an enhanced sales incentive plan.
Sales territory coverage: Burlington, Elkhorn, Lake Geneva, Racine, Kenosha, and Pleasant Prairie.
Key Responsibilities
Issue Management
Serve as the primary point of contact and advocate for assigned accounts
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn
Conduct periodic, mostly virtual customer check‑ins and performance reviews to assess satisfaction and identify improvement areas
Identify low‑touch upsell opportunities and guide customers to resources for additional value
Develop strategies for upselling / cross‑selling opportunities to drive account growth
Drive product adoption and educate customers on products and services
Territory Management
Manage a large portfolio of lower‑tier accounts with a focus on efficiency and scalability
Monitor customer health metrics to measure satisfaction and prevent churn
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth
Qualifications
0‑4 years in customer success, support, or related customer‑facing roles
SMB account management experience
Can manage multiple customer engagements through strong organizational skills
Data‑driven mindset
Excellent written communication skills
Must currently reside in the same geographic location as the job or be willing to relocate promptly - Required
Employee Type Permanent
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Truck Transportation
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
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Customer Success Account Manager - Signature - Kenosha, WI
role at
UPS
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.
Job Description The Signature Customer Success Account Manager (CSM) manages a high volume of smaller customers. The Signature CSM focuses on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The CSM excels in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The CSM drives customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.
Effective January 2026, this will be a Non‑MIP FT Sales Management position with an enhanced sales incentive plan.
Sales territory coverage: Burlington, Elkhorn, Lake Geneva, Racine, Kenosha, and Pleasant Prairie.
Key Responsibilities
Issue Management
Serve as the primary point of contact and advocate for assigned accounts
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn
Conduct periodic, mostly virtual customer check‑ins and performance reviews to assess satisfaction and identify improvement areas
Identify low‑touch upsell opportunities and guide customers to resources for additional value
Develop strategies for upselling / cross‑selling opportunities to drive account growth
Drive product adoption and educate customers on products and services
Territory Management
Manage a large portfolio of lower‑tier accounts with a focus on efficiency and scalability
Monitor customer health metrics to measure satisfaction and prevent churn
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth
Qualifications
0‑4 years in customer success, support, or related customer‑facing roles
SMB account management experience
Can manage multiple customer engagements through strong organizational skills
Data‑driven mindset
Excellent written communication skills
Must currently reside in the same geographic location as the job or be willing to relocate promptly - Required
Employee Type Permanent
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Truck Transportation
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
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