AIRGAS INC AND SUBSIDIARIES
Strategic Accounts Sales Support Specialist
AIRGAS INC AND SUBSIDIARIES, Germantown, Wisconsin, United States
R10075675 Strategic Accounts Sales Support Specialist (Open)
Location: Germantown, WI (LLC Support) - Management
Job Description Summary The Sales Support Specialist serves as a centralized point of contact to commercial leaders and strategic account stakeholders across the business. This role is responsible for providing sales support, contract implementation, and resource coordination to drive business success.
Essential Duties and Responsibilities
Assist the commercial team in managing customer contracts, including coordinating and communicating with internal teams as needed.
Develop a clear understanding of customer requirements, contractual commitments, and service requirements to ensure alignment with internal business processes and best practices.
Ensure commercial expectations translate to business processes and systems and that cost and fee considerations are consistent with and appropriate for the contract type, market standards, investment requirements, and other support factors are reviewed and approved during the contract review process.
Collaborate with subject matter experts and stakeholders to establish appropriate implementation timelines and documentation required for rollout.
Coordinate the ramp‑down and transition of migrated and de‑marketed strategic accounts.
Maintain details and organize files for each contract which will include the original contract, relevant correspondence, changes/deviations, amendments, and clarifications.
Work in partnership with the commercial team and business stakeholders to scope new requests, action deliverables, communicate and disseminate information.
Report generation and analysis, including relevant financial and price exhibit views.
Coordinate new account set‑up, changes, and customer master information changes.
Coordinate customer credit review.
Assist in resolving customer related order‑to‑cash issues.
Communicate with key stakeholders, share information as needed, and provide timely progress reports on outstanding requests.
Promote adoption of best practices within the Business Management Team that are in alignment with strategic account profitability goals.
Identify and communicate process improvement areas.
Responsible for self‑development by being available and receptive to all training made available by the company.
Maintain documentation of and development of processes.
Perform special or other duties as assigned.
Required Qualifications
High School Diploma or equivalent.
2+ years inside sales, customer service or relevant Airgas/industry experience.
Strong written and verbal communication skills.
Relevant Microsoft Office or Google Suite experience.
Demonstrates the ability to prioritize, multi‑task and meet deadlines.
Displays business acumen through strong communication and decision‑making skills.
Organized, self‑motivated, resourceful, proactive individual that is comfortable working both independently and as a team member, taking ownership for assigned work.
Outstanding work ethic; driven to meet critical deadlines in a fast‑paced environment by managing multiple tasks and adapting to changing priorities.
Ability to interact with and take direction from all levels of the strategic account team including management, the sales field and other members of the SA Business Management Team.
Proven ability to identify and communicate process improvement opportunities.
Preferred Qualifications
Bachelor's degree.
Previous exposure to commercial contract terms and conditions.
Prior experience manipulating datasets and analyzing data from multiple sources.
Knowledge of industrial, medical and specialty gases, welding and safety products a plus.
Physical Demands
Able to talk, hear, and walk/sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects required.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits Airgas offers a comprehensive benefits package that includes medical, dental, vision, life, short‑term and long‑term disability insurance, vacation, sick leave, paid holidays, 401(k) retirement plan with company match, tuition assistance, and additional benefits. Benefits begin after 30 days of employment.
Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide company, is a governmental contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations. If you are an individual with a disability and would like to request a reasonable accommodation, please contact us by email at us‑accommodationrequest@airgas.com.
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Location: Germantown, WI (LLC Support) - Management
Job Description Summary The Sales Support Specialist serves as a centralized point of contact to commercial leaders and strategic account stakeholders across the business. This role is responsible for providing sales support, contract implementation, and resource coordination to drive business success.
Essential Duties and Responsibilities
Assist the commercial team in managing customer contracts, including coordinating and communicating with internal teams as needed.
Develop a clear understanding of customer requirements, contractual commitments, and service requirements to ensure alignment with internal business processes and best practices.
Ensure commercial expectations translate to business processes and systems and that cost and fee considerations are consistent with and appropriate for the contract type, market standards, investment requirements, and other support factors are reviewed and approved during the contract review process.
Collaborate with subject matter experts and stakeholders to establish appropriate implementation timelines and documentation required for rollout.
Coordinate the ramp‑down and transition of migrated and de‑marketed strategic accounts.
Maintain details and organize files for each contract which will include the original contract, relevant correspondence, changes/deviations, amendments, and clarifications.
Work in partnership with the commercial team and business stakeholders to scope new requests, action deliverables, communicate and disseminate information.
Report generation and analysis, including relevant financial and price exhibit views.
Coordinate new account set‑up, changes, and customer master information changes.
Coordinate customer credit review.
Assist in resolving customer related order‑to‑cash issues.
Communicate with key stakeholders, share information as needed, and provide timely progress reports on outstanding requests.
Promote adoption of best practices within the Business Management Team that are in alignment with strategic account profitability goals.
Identify and communicate process improvement areas.
Responsible for self‑development by being available and receptive to all training made available by the company.
Maintain documentation of and development of processes.
Perform special or other duties as assigned.
Required Qualifications
High School Diploma or equivalent.
2+ years inside sales, customer service or relevant Airgas/industry experience.
Strong written and verbal communication skills.
Relevant Microsoft Office or Google Suite experience.
Demonstrates the ability to prioritize, multi‑task and meet deadlines.
Displays business acumen through strong communication and decision‑making skills.
Organized, self‑motivated, resourceful, proactive individual that is comfortable working both independently and as a team member, taking ownership for assigned work.
Outstanding work ethic; driven to meet critical deadlines in a fast‑paced environment by managing multiple tasks and adapting to changing priorities.
Ability to interact with and take direction from all levels of the strategic account team including management, the sales field and other members of the SA Business Management Team.
Proven ability to identify and communicate process improvement opportunities.
Preferred Qualifications
Bachelor's degree.
Previous exposure to commercial contract terms and conditions.
Prior experience manipulating datasets and analyzing data from multiple sources.
Knowledge of industrial, medical and specialty gases, welding and safety products a plus.
Physical Demands
Able to talk, hear, and walk/sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects required.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits Airgas offers a comprehensive benefits package that includes medical, dental, vision, life, short‑term and long‑term disability insurance, vacation, sick leave, paid holidays, 401(k) retirement plan with company match, tuition assistance, and additional benefits. Benefits begin after 30 days of employment.
Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide company, is a governmental contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations. If you are an individual with a disability and would like to request a reasonable accommodation, please contact us by email at us‑accommodationrequest@airgas.com.
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