Direct message the job poster from WebMD
WebMD
is the most recognized and trusted brand of health information and is the leading provider of health information services, serving consumers, physicians, healthcare professionals, employers, and health plans through our public and private online portals and WebMD the Magazine. The WebMD Health Network includes WebMD, WebMD Care Physician Directory, Vitals.com, Medscape, MedicineNet, eMedicine, RxList, theheart.org and Medscape Education. Our consumer portals and mobile health applications provide engaging, relevant, and credible health and wellness information, personalized health assessment tools, and access to online communities.
Our mission is to help consumers take an active role in managing their own health and wellness.
The
Account Manager
is focused on enhancing the overall client relationship and retention rates by providing a seamless customer experience with WebMD. You will do this by managing clients in our network, communicating best approaches, upselling, and ensuring their success with WebMD.
What you’ll do:
Manage client relationships and deliver outstanding customer experience.
Support prospective and current clients with provisioning, updating, and maintaining their accounts and services.
Provide day‑to‑day customer service such as answering inbound calls.
Help clients understand and maximize the value of their services.
Proactively identify areas for improvement and optimization.
Manage retention efforts for assigned clients with regularly scheduled check‑ins and surfacing issues in a timely manner to minimize account attrition.
Actively recognize and initiate up‑sell opportunities.
Track and monitor customer payments, following up in delinquency situations.
Achieve KPI targets such as client retention rate, up‑sell revenue, CRM task completion %, and task age.
What you should bring:
Excellent written and oral communication skills.
Ability to prioritize and multi‑task based on established deadlines, client needs, and business interests.
Detail‑oriented and able to execute responsibilities at a high level with minimal supervision.
Comfortable with selling add‑on/upgrade services to existing accounts (physician offices, businesses).
Ability to problem‑solve on behalf of accounts.
Ability to gain technical competence in utilizing back‑end account management portals and systems.
Microsoft Suite competence (Word and Excel mandatory).
The compensation for this role starts at $20/hour.
Benefits include medical insurance, vision insurance, 401(k), and paid maternity leave.
Seniority level Entry level
Employment type Full‑time
Job function Sales, Business Development, and Consulting
Industries Technology, Information and Media, and Business Consulting and Services
Internet Brands and its wholly owned affiliates are an equal opportunity employer. Internet Brands will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
#J-18808-Ljbffr
WebMD
is the most recognized and trusted brand of health information and is the leading provider of health information services, serving consumers, physicians, healthcare professionals, employers, and health plans through our public and private online portals and WebMD the Magazine. The WebMD Health Network includes WebMD, WebMD Care Physician Directory, Vitals.com, Medscape, MedicineNet, eMedicine, RxList, theheart.org and Medscape Education. Our consumer portals and mobile health applications provide engaging, relevant, and credible health and wellness information, personalized health assessment tools, and access to online communities.
Our mission is to help consumers take an active role in managing their own health and wellness.
The
Account Manager
is focused on enhancing the overall client relationship and retention rates by providing a seamless customer experience with WebMD. You will do this by managing clients in our network, communicating best approaches, upselling, and ensuring their success with WebMD.
What you’ll do:
Manage client relationships and deliver outstanding customer experience.
Support prospective and current clients with provisioning, updating, and maintaining their accounts and services.
Provide day‑to‑day customer service such as answering inbound calls.
Help clients understand and maximize the value of their services.
Proactively identify areas for improvement and optimization.
Manage retention efforts for assigned clients with regularly scheduled check‑ins and surfacing issues in a timely manner to minimize account attrition.
Actively recognize and initiate up‑sell opportunities.
Track and monitor customer payments, following up in delinquency situations.
Achieve KPI targets such as client retention rate, up‑sell revenue, CRM task completion %, and task age.
What you should bring:
Excellent written and oral communication skills.
Ability to prioritize and multi‑task based on established deadlines, client needs, and business interests.
Detail‑oriented and able to execute responsibilities at a high level with minimal supervision.
Comfortable with selling add‑on/upgrade services to existing accounts (physician offices, businesses).
Ability to problem‑solve on behalf of accounts.
Ability to gain technical competence in utilizing back‑end account management portals and systems.
Microsoft Suite competence (Word and Excel mandatory).
The compensation for this role starts at $20/hour.
Benefits include medical insurance, vision insurance, 401(k), and paid maternity leave.
Seniority level Entry level
Employment type Full‑time
Job function Sales, Business Development, and Consulting
Industries Technology, Information and Media, and Business Consulting and Services
Internet Brands and its wholly owned affiliates are an equal opportunity employer. Internet Brands will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
#J-18808-Ljbffr