TELACU Residential Management, Inc.
Resident Services Coordinator I- 90015 (Plaza)
TELACU Residential Management, Inc., Los Angeles, California, United States, 90079
2 days ago – Apply now for the Resident Services Coordinator I position at TELACU Residential Management, Inc. in Los Angeles, CA.
About the Company TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TRM, which provides the highest levels of in‑house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.
Compensation Base pay range: $24.50/hr – $25.50/hr. Your actual pay will be based on your skills and experience.
Job Summary The Resident Services Coordinator (“RSC I”) provides supportive services to elderly and physically challenged residents living at TRM housing communities. The role involves creating and implementing individualized health‑driven aging plans, educating residents about available resources, advocating on their behalf, managing the 504 reasonable accommodation process, and providing case management to prevent premature institutionalization.
Essential Job Duties
Serves as resident advocate when an issue arises that affects their daily lives or well‑being.
Initiates 504 process for reasonable accommodations and modifications, manages the process to ensure timeliness, and communicates the final resolution to residents.
Prepares a Supportive Services Plan that includes activities and services facilitating safe aging in place, maximizes the impact of benefits, and incorporates evidence‑based or evidence‑informed programming.
Supports the Resident Services Supervisor in preparing and writing grants, proposals, applications, and reporting.
Provides case management by assessing resident’s needs, updating support/needs as residents age, and responding to changing needs.
Develops resource directories for the housing community and educates residents about community programs and resources.
Makes appropriate referrals to service providers on behalf of residents.
Creates annual calendars for ongoing education, wellness programs, and compliance presentations for residents.
Liaises with the community, creates awareness of the resident services program, and develops partnerships to support the residents.
Supports and coordinates care for discharged residents as they transition back to their apartments, developing networks with family and friends.
Facilitates language services to residents with limited English proficiency via the approved company translation services.
Provides support to residents, including eviction, crisis prevention, and conflict resolution.
Ensures residents understand regulatory and lease agreement requirements, such as annual recertification documents, REAC/NSPIRE unit inspections, and reasonable accommodation requests or orders.
Other Duties
Timely submittal of required reports: semi‑monthly management, monthly frail, and at‑risk reports as outlined in the Operational Policies and Procedures Manual (OPPM) and HUD.
Maintains necessary data using AASC Online for case management, progress updates, interactions, program participation, and sentinel events (falls, emergency department visits).
Maintains personal resident information in accordance with privacy and confidentiality requirements per policy and HUD.
Responds to calls and/or after‑hours or weekends as needed by the assigned housing community.
Experience & Education
Bachelor’s degree in Social Work, Gerontology, Psychology, Counseling, or equivalent combination of education and experience.
Bilingual English/Spanish preferred.
Ability to advocate, organize, and problem‑solve.
Ability to communicate in understandable lay language at appropriate literacy and cognitive level.
Understanding the needs of low‑income older adults and persons with disabilities.
Disciplined self‑starter who can work independently and be part of a team.
Ability to multi‑task and establish priorities in a sometimes busy and stressful environment.
Ability to establish positive and collaborative relationships with residents, staff, and community‑based providers.
Experience working with older adults and special‑need individuals.
Knowledge of programs and services to support the elderly and special‑needs population.
Cultural competency with diverse populations, including non‑English speaking adults.
Familiarity with mental health needs.
Strong verbal, written, and interpersonal communication skills.
Computer & Software Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet.
Familiar with AASC Online and HUD provided software.
Travel
Occasional local travel to corporate office and other TRM locations, meetings, and visits to local hospitals, skilled nursing facilities, assisted living and rehabilitation facilities as needed.
Must have a valid California driver’s license, current vehicle insurance and a driving record that meets TELACU’s criteria; must be able to use own vehicle for work.
Physical Requirements Constantly (6–8 hrs/day) – sitting, using hands for computer operation. Occasionally (up to 3 hrs/day) – standing, walking, stooping/bending, reaching with arms, lifting up to 20 lbs.
Work Environment & Exposures Position may require occasional exposure to fumes or airborne particles, vibration, loud noise, varying weather conditions, soil, pollen, grass, fertilizers, cleaning solutions, industrial strength solvents, paints, and biohazards such as blood‑borne pathogens and sewage.
Benefits
Medical health coverage (Limited HMO, Full HMO, POS)
Dental coverage (HMO, PPO)
Vision PPO insurance option
Flexible Spending Account (FSA) for medical expenses and dependent day care
401(k) retirement plan with generous employer match
Company‑paid basic life/AD&D insurance
Voluntary supplemental basic life/AD&D insurance
Company‑paid long‑term disability
Company‑paid Employee Assistance Program (EAP)
Colony voluntary supplemental insurance options
Paid time off for vacation, sick, and holidays
Education reimbursement
Additional Information Seniority level: Entry level.
Employment type: Full‑time.
Job function: Other.
Industries: Non‑profit organizations.
Location: Los Angeles, CA.
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About the Company TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TRM, which provides the highest levels of in‑house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.
Compensation Base pay range: $24.50/hr – $25.50/hr. Your actual pay will be based on your skills and experience.
Job Summary The Resident Services Coordinator (“RSC I”) provides supportive services to elderly and physically challenged residents living at TRM housing communities. The role involves creating and implementing individualized health‑driven aging plans, educating residents about available resources, advocating on their behalf, managing the 504 reasonable accommodation process, and providing case management to prevent premature institutionalization.
Essential Job Duties
Serves as resident advocate when an issue arises that affects their daily lives or well‑being.
Initiates 504 process for reasonable accommodations and modifications, manages the process to ensure timeliness, and communicates the final resolution to residents.
Prepares a Supportive Services Plan that includes activities and services facilitating safe aging in place, maximizes the impact of benefits, and incorporates evidence‑based or evidence‑informed programming.
Supports the Resident Services Supervisor in preparing and writing grants, proposals, applications, and reporting.
Provides case management by assessing resident’s needs, updating support/needs as residents age, and responding to changing needs.
Develops resource directories for the housing community and educates residents about community programs and resources.
Makes appropriate referrals to service providers on behalf of residents.
Creates annual calendars for ongoing education, wellness programs, and compliance presentations for residents.
Liaises with the community, creates awareness of the resident services program, and develops partnerships to support the residents.
Supports and coordinates care for discharged residents as they transition back to their apartments, developing networks with family and friends.
Facilitates language services to residents with limited English proficiency via the approved company translation services.
Provides support to residents, including eviction, crisis prevention, and conflict resolution.
Ensures residents understand regulatory and lease agreement requirements, such as annual recertification documents, REAC/NSPIRE unit inspections, and reasonable accommodation requests or orders.
Other Duties
Timely submittal of required reports: semi‑monthly management, monthly frail, and at‑risk reports as outlined in the Operational Policies and Procedures Manual (OPPM) and HUD.
Maintains necessary data using AASC Online for case management, progress updates, interactions, program participation, and sentinel events (falls, emergency department visits).
Maintains personal resident information in accordance with privacy and confidentiality requirements per policy and HUD.
Responds to calls and/or after‑hours or weekends as needed by the assigned housing community.
Experience & Education
Bachelor’s degree in Social Work, Gerontology, Psychology, Counseling, or equivalent combination of education and experience.
Bilingual English/Spanish preferred.
Ability to advocate, organize, and problem‑solve.
Ability to communicate in understandable lay language at appropriate literacy and cognitive level.
Understanding the needs of low‑income older adults and persons with disabilities.
Disciplined self‑starter who can work independently and be part of a team.
Ability to multi‑task and establish priorities in a sometimes busy and stressful environment.
Ability to establish positive and collaborative relationships with residents, staff, and community‑based providers.
Experience working with older adults and special‑need individuals.
Knowledge of programs and services to support the elderly and special‑needs population.
Cultural competency with diverse populations, including non‑English speaking adults.
Familiarity with mental health needs.
Strong verbal, written, and interpersonal communication skills.
Computer & Software Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet.
Familiar with AASC Online and HUD provided software.
Travel
Occasional local travel to corporate office and other TRM locations, meetings, and visits to local hospitals, skilled nursing facilities, assisted living and rehabilitation facilities as needed.
Must have a valid California driver’s license, current vehicle insurance and a driving record that meets TELACU’s criteria; must be able to use own vehicle for work.
Physical Requirements Constantly (6–8 hrs/day) – sitting, using hands for computer operation. Occasionally (up to 3 hrs/day) – standing, walking, stooping/bending, reaching with arms, lifting up to 20 lbs.
Work Environment & Exposures Position may require occasional exposure to fumes or airborne particles, vibration, loud noise, varying weather conditions, soil, pollen, grass, fertilizers, cleaning solutions, industrial strength solvents, paints, and biohazards such as blood‑borne pathogens and sewage.
Benefits
Medical health coverage (Limited HMO, Full HMO, POS)
Dental coverage (HMO, PPO)
Vision PPO insurance option
Flexible Spending Account (FSA) for medical expenses and dependent day care
401(k) retirement plan with generous employer match
Company‑paid basic life/AD&D insurance
Voluntary supplemental basic life/AD&D insurance
Company‑paid long‑term disability
Company‑paid Employee Assistance Program (EAP)
Colony voluntary supplemental insurance options
Paid time off for vacation, sick, and holidays
Education reimbursement
Additional Information Seniority level: Entry level.
Employment type: Full‑time.
Job function: Other.
Industries: Non‑profit organizations.
Location: Los Angeles, CA.
#J-18808-Ljbffr