Juniper
Client Relations Manager - Maintenance (48787)
Juniper, Hilton Head Island, South Carolina, us, 29938
Client Relations Manager – Maintenance (48787)
Posted 6 days ago. Be among the first 25 applicants.
Juniper is Growing! We are seeking a Client Relations Manager to be the liaison between Juniper and our clients, setting reasonable expectations and ensuring we meet those expectations for the client’s landscaping needs.
Juniper is a full‑service landscape design, build, and management company servicing the Southeast. We are recognized as an award‑winning leader in our industry with over 20 locations and 2,000+ team members. At Juniper, the foundation of who we are, how we perform, and how we treat others is guided by our core values. We are committed to a culture that welcomes, grows, and celebrates people who share in our mission to design, build, and maintain the best landscaping in the industry.
We offer career growth opportunities and excellent benefits (health/dental/vision insurance, 401(k), and PTO plans). Join our company, where we
Welcome / Grow / Celebrate
you at Juniper!
Responsibilities
Grow existing client’s business as well as secure new clients within the Construction Landscaping Services.
Set & manage expectations with our clients.
Build strong, favorable relationships with our clients.
Manage all interactions with clients’ decision maker or “DM” pertaining to deadlines, pricing & follow‑up at the “DM” level.
Manage the financial portion of contracted work including original contracts and change orders, and monitor small enhancement/change order sales and interactions on projects completed by the field supervisor and their client peer (not a main “DM”).
Communicate all pertinent info including but not limited to changes in scope, deadlines, and expectations to the “DM” even after the job is ongoing.
Gather accurate information for the estimating and design team to perform their duties, including all job information and deadlines.
Turn over contracted work to operations, with accurate plans, proposals, contracts, budgets & schedules.
Monitor and be accountable for project and account Gross Margin.
Communicate with operations to ensure they have client contacts and fully understand the expectations set with the client for every new project.
Report on potential and secured sales weekly.
Create forecasts for your market to help the company better plan for fluctuations in demand.
Qualifications
Sense of urgency: there should never be a day that goes by when you don’t respond to a client call or email. We have zero tolerance for lack of availability or follow‑up with clients.
Over‑communication both internally and externally. Communicating internally to ensure your requests are being fulfilled from individual departments as well as communicating with clients when changes happen.
Clear understanding of your market & client. You should be able to accurately report the state of your market and client from a business standpoint. Forecasted growth or drop off, service failures, and areas that need improvement to help us grow sales. Reporting on positive news to internal sales support is critical, too.
Strong networking ability: you should be an active member of relevant organizations to promote Juniper’s brand and secure new opportunities. Conduct or sponsor training events for CAMs and board members. Attend after‑hours events put on by organizations or potential clients.
Knowledgeable in scopes such as Horticulture, Pest & Fertilization, Arbor work, etc.
High level of proficiency with Office Products, presentation preparation & generating client‑catered marketing materials.
Strong established reputation in the industry is a plus.
Certified CEU instructor is a plus.
Any and all licenses and qualifications are a plus.
We Welcome / Grow / Celebrate you at Juniper! Equal Opportunity Employer.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industry
Landscaping Services
Location and Salary Hilton Head Island, SC – $65,000.00–$90,000.00
#J-18808-Ljbffr
Juniper is Growing! We are seeking a Client Relations Manager to be the liaison between Juniper and our clients, setting reasonable expectations and ensuring we meet those expectations for the client’s landscaping needs.
Juniper is a full‑service landscape design, build, and management company servicing the Southeast. We are recognized as an award‑winning leader in our industry with over 20 locations and 2,000+ team members. At Juniper, the foundation of who we are, how we perform, and how we treat others is guided by our core values. We are committed to a culture that welcomes, grows, and celebrates people who share in our mission to design, build, and maintain the best landscaping in the industry.
We offer career growth opportunities and excellent benefits (health/dental/vision insurance, 401(k), and PTO plans). Join our company, where we
Welcome / Grow / Celebrate
you at Juniper!
Responsibilities
Grow existing client’s business as well as secure new clients within the Construction Landscaping Services.
Set & manage expectations with our clients.
Build strong, favorable relationships with our clients.
Manage all interactions with clients’ decision maker or “DM” pertaining to deadlines, pricing & follow‑up at the “DM” level.
Manage the financial portion of contracted work including original contracts and change orders, and monitor small enhancement/change order sales and interactions on projects completed by the field supervisor and their client peer (not a main “DM”).
Communicate all pertinent info including but not limited to changes in scope, deadlines, and expectations to the “DM” even after the job is ongoing.
Gather accurate information for the estimating and design team to perform their duties, including all job information and deadlines.
Turn over contracted work to operations, with accurate plans, proposals, contracts, budgets & schedules.
Monitor and be accountable for project and account Gross Margin.
Communicate with operations to ensure they have client contacts and fully understand the expectations set with the client for every new project.
Report on potential and secured sales weekly.
Create forecasts for your market to help the company better plan for fluctuations in demand.
Qualifications
Sense of urgency: there should never be a day that goes by when you don’t respond to a client call or email. We have zero tolerance for lack of availability or follow‑up with clients.
Over‑communication both internally and externally. Communicating internally to ensure your requests are being fulfilled from individual departments as well as communicating with clients when changes happen.
Clear understanding of your market & client. You should be able to accurately report the state of your market and client from a business standpoint. Forecasted growth or drop off, service failures, and areas that need improvement to help us grow sales. Reporting on positive news to internal sales support is critical, too.
Strong networking ability: you should be an active member of relevant organizations to promote Juniper’s brand and secure new opportunities. Conduct or sponsor training events for CAMs and board members. Attend after‑hours events put on by organizations or potential clients.
Knowledgeable in scopes such as Horticulture, Pest & Fertilization, Arbor work, etc.
High level of proficiency with Office Products, presentation preparation & generating client‑catered marketing materials.
Strong established reputation in the industry is a plus.
Certified CEU instructor is a plus.
Any and all licenses and qualifications are a plus.
We Welcome / Grow / Celebrate you at Juniper! Equal Opportunity Employer.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industry
Landscaping Services
Location and Salary Hilton Head Island, SC – $65,000.00–$90,000.00
#J-18808-Ljbffr