Cenikor Foundation
Client Outreach Manager
Cenikor Foundation
The Client Outreach Manager is responsible for business development and marketing programs that connect Cenikor with referral sources, including substance use centers, mental health facilities, private clinicians, physicians, hospitals, clergy, attorneys, CPS, probation and networking groups, to ensure program utilization goals are achieved. The role focuses on insurance carriers/payers and individual providers to grow insurance client volumes, acting as a liaison between Cenikor and referral sources to facilitate referrals, admissions, progress reporting, and discharge planning.
REMOTE POSITION
working for Farmington Facility. QUALIFICATIONS FOR THE POSITION:
ESSENTIAL FUNCTIONS: Develop and maintain relationships within assigned territory in coordination with the Director of Business Development to ensure an appropriate mix of insurance and state-funded clients. Assist the Director of Business Development in building relationships with insurance companies, referring providers, and EAP programs to stabilize incoming referral volumes. Conduct presentations with judges, attorneys, physicians, payers, probation and parole departments, Department of Human Services, shelters, hospitals and other drug treatment facilities. Document contacts weekly in the Customer Relationship Management system (e.g., Salesforce) and report via other requested methods. Track and report activities, contacts, success rates and outcomes for referral partners. Participate in regional and team-wide strategic planning activities under the direction of the Director of Business Development, Facility Director(s), and other Cenikor Leadership to maximize business development efforts. Seek opportunities to participate in health fairs, rallies, and conferences where Cenikor’s services can be showcased to referral sources. Act as a community resource to referral partners. Work closely with the Director of Business Development, Facility Director(s), and other Cenikor Leadership to uphold the core principles of Cenikor’s culture. Travel throughout the assigned geographic region to present Cenikor Foundation’s continuum of care. Present in a courteous and professional manner at all times. Maintain strict confidentiality on all client and Foundation matters and refer questionable issues to your supervisor. Actively maintain facility office hours at a designated location, with hours subject to change based on business needs. Perform additional duties as assigned and consistent with the exempt functions as defined in this job description. Skills, Knowledge and Abilities: Knowledge of drug and alcohol treatment programs. Demonstrated ability to work independently and possess intrinsic motivation. Ability to influence the utilization of Cenikor’s services using effective sales techniques and knowledge of treatment needs and practices. Skilled customer service provider, presenter, and public speaker. Strategic thinking to solve problems and achieve goals. Embrace diversity and interact effectively with various types of people. Professional and positive image reflecting well on the organization. Proficiency with Microsoft Office, including MS Outlook calendar experience. Consistently uphold the Core Principles of Cenikor’s Culture: Demonstrate “mission of service” to clients, positive respectful communication with staff and clients, self‑motivation and perseverance, appropriate professional behaviors including client boundaries, and effective teamwork. Education:
Bachelor’s Degree preferred in business, marketing, or with clinical licensure. Experience:
Minimum of two (2) years of business development experience, recovery or healthcare sales preferred. Experience with Salesforce software preferred. Licensure Required:
Valid Driver’s License required. IMPORTANT NOTES:
EQUAL OPPORTUNITY EMPLOYER DRUG-FREE WORKPLACE Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Sales and Business Development Industries
Hospitals and Health Care; Health and Human Services
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REMOTE POSITION
working for Farmington Facility. QUALIFICATIONS FOR THE POSITION:
ESSENTIAL FUNCTIONS: Develop and maintain relationships within assigned territory in coordination with the Director of Business Development to ensure an appropriate mix of insurance and state-funded clients. Assist the Director of Business Development in building relationships with insurance companies, referring providers, and EAP programs to stabilize incoming referral volumes. Conduct presentations with judges, attorneys, physicians, payers, probation and parole departments, Department of Human Services, shelters, hospitals and other drug treatment facilities. Document contacts weekly in the Customer Relationship Management system (e.g., Salesforce) and report via other requested methods. Track and report activities, contacts, success rates and outcomes for referral partners. Participate in regional and team-wide strategic planning activities under the direction of the Director of Business Development, Facility Director(s), and other Cenikor Leadership to maximize business development efforts. Seek opportunities to participate in health fairs, rallies, and conferences where Cenikor’s services can be showcased to referral sources. Act as a community resource to referral partners. Work closely with the Director of Business Development, Facility Director(s), and other Cenikor Leadership to uphold the core principles of Cenikor’s culture. Travel throughout the assigned geographic region to present Cenikor Foundation’s continuum of care. Present in a courteous and professional manner at all times. Maintain strict confidentiality on all client and Foundation matters and refer questionable issues to your supervisor. Actively maintain facility office hours at a designated location, with hours subject to change based on business needs. Perform additional duties as assigned and consistent with the exempt functions as defined in this job description. Skills, Knowledge and Abilities: Knowledge of drug and alcohol treatment programs. Demonstrated ability to work independently and possess intrinsic motivation. Ability to influence the utilization of Cenikor’s services using effective sales techniques and knowledge of treatment needs and practices. Skilled customer service provider, presenter, and public speaker. Strategic thinking to solve problems and achieve goals. Embrace diversity and interact effectively with various types of people. Professional and positive image reflecting well on the organization. Proficiency with Microsoft Office, including MS Outlook calendar experience. Consistently uphold the Core Principles of Cenikor’s Culture: Demonstrate “mission of service” to clients, positive respectful communication with staff and clients, self‑motivation and perseverance, appropriate professional behaviors including client boundaries, and effective teamwork. Education:
Bachelor’s Degree preferred in business, marketing, or with clinical licensure. Experience:
Minimum of two (2) years of business development experience, recovery or healthcare sales preferred. Experience with Salesforce software preferred. Licensure Required:
Valid Driver’s License required. IMPORTANT NOTES:
EQUAL OPPORTUNITY EMPLOYER DRUG-FREE WORKPLACE Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Sales and Business Development Industries
Hospitals and Health Care; Health and Human Services
#J-18808-Ljbffr