Monmouth County
Join to apply for the
Care Manager
role at
Monmouth County
1 week ago Be among the first 25 applicants
About Us We are a small but mighty home care agency proudly serving Monmouth and Ocean County, NJ. Our team is tight‑knit, mission‑driven, and rooted in the values of family, compassion, and reliability. Every client is treated as if they were our own loved one, and every team member’s contribution directly impacts the well‑being of the families we serve.
Benefits
401(k)
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Position Overview The
Care Manager
serves as the agency’s frontline relationship builder—responsible for in‑home assessments (“living room visits”), client onboarding, care plan oversight, retention, and ongoing customer satisfaction. This role acts as the critical bridge between the Managing Director (marketing, sales, strategic direction) and the Scheduler/Recruiter (staffing cases, filling open shifts, managing caregivers).
Mission Convert leads into long‑term clients and ensure every family feels supported, heard, and cared for throughout their entire journey with our agency. You are the trusted liaison, advocate, communicator, and problem‑solver who keeps clients engaged and caregivers supported.
Key Responsibilities Client Assessments, Onboarding & Retention
Conduct in‑home assessments and create individualized service plans.
Present our agency with warmth, professionalism, and expertise during living‑room visits.
Convert inquiries into active clients through education, rapport‑building, and trust.
Maintain regular check‑ins with clients and families to ensure satisfaction.
Serve as the family's point of contact for any non‑clinical care concerns.
Document all client interactions in our home care software (AxisCare).
Care Coordination & Support
Partner closely with the Scheduler to match caregivers to the right clients.
Communicate client preferences, updates, and changes to scheduling and recruiting.
Ensure smooth transitions between caregivers and resolve any care‑related issues.
Support onboarding of caregivers as needed by gathering client‑specific instructions.
Quality Assurance
Conduct recurring client touchpoints (7‑day, 30‑day, 60‑day, quarterly).
Observe caregiver performance and provide feedback to scheduling/recruiting.
Monitor safety, environmental risks, and changes in condition during home visits.
Advocate for proactive service adjustments to improve care outcomes.
What Success Looks Like
High conversion rate from lead → assessment → start of care.
Strong client satisfaction and retention.
Fewer caregiver/client mismatches.
Timely feedback loop between Care Manager → Scheduler → Operations Director.
Clients feeling like they’re part of a family—not just a service.
A culture of trust, warmth, and accountability in every home visit and interaction.
Required Skills & Experience
Experience in home care, senior care, case management, customer service, or related field.
Excellent communication skills, both in‑person and by phone.
Ability to quickly build rapport with older adults and family decision‑makers.
Strong organizational skills and ability to handle multiple priorities.
Professional, compassionate, and reliable demeanor.
Valid driver’s license and reliable transportation.
Preferred but Not Required
CNA, HHA, or healthcare‑related background.
Experience with AxisCare or similar home care software.
Understanding of dementia, mobility issues, and ADLs/IADLs.
Who You Are You are warm, confident, compassionate, and proactive. You love being on the road, meeting families, listening to their stories, and helping them feel safe and supported. You enjoy working with a small team where your voice matters and your impact is visible each day. You thrive in an environment where:
Everyone helps each other.
Communication is direct and respectful.
We celebrate wins, fix problems quickly, and move with purpose.
Families know us by name, not by title.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Health Care Provider
Industries Government Administration
Referrals increase your chances of interviewing at Monmouth County by 2x.
Get notified about new Care Manager jobs in Sea Girt, NJ.
#J-18808-Ljbffr
Care Manager
role at
Monmouth County
1 week ago Be among the first 25 applicants
About Us We are a small but mighty home care agency proudly serving Monmouth and Ocean County, NJ. Our team is tight‑knit, mission‑driven, and rooted in the values of family, compassion, and reliability. Every client is treated as if they were our own loved one, and every team member’s contribution directly impacts the well‑being of the families we serve.
Benefits
401(k)
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Position Overview The
Care Manager
serves as the agency’s frontline relationship builder—responsible for in‑home assessments (“living room visits”), client onboarding, care plan oversight, retention, and ongoing customer satisfaction. This role acts as the critical bridge between the Managing Director (marketing, sales, strategic direction) and the Scheduler/Recruiter (staffing cases, filling open shifts, managing caregivers).
Mission Convert leads into long‑term clients and ensure every family feels supported, heard, and cared for throughout their entire journey with our agency. You are the trusted liaison, advocate, communicator, and problem‑solver who keeps clients engaged and caregivers supported.
Key Responsibilities Client Assessments, Onboarding & Retention
Conduct in‑home assessments and create individualized service plans.
Present our agency with warmth, professionalism, and expertise during living‑room visits.
Convert inquiries into active clients through education, rapport‑building, and trust.
Maintain regular check‑ins with clients and families to ensure satisfaction.
Serve as the family's point of contact for any non‑clinical care concerns.
Document all client interactions in our home care software (AxisCare).
Care Coordination & Support
Partner closely with the Scheduler to match caregivers to the right clients.
Communicate client preferences, updates, and changes to scheduling and recruiting.
Ensure smooth transitions between caregivers and resolve any care‑related issues.
Support onboarding of caregivers as needed by gathering client‑specific instructions.
Quality Assurance
Conduct recurring client touchpoints (7‑day, 30‑day, 60‑day, quarterly).
Observe caregiver performance and provide feedback to scheduling/recruiting.
Monitor safety, environmental risks, and changes in condition during home visits.
Advocate for proactive service adjustments to improve care outcomes.
What Success Looks Like
High conversion rate from lead → assessment → start of care.
Strong client satisfaction and retention.
Fewer caregiver/client mismatches.
Timely feedback loop between Care Manager → Scheduler → Operations Director.
Clients feeling like they’re part of a family—not just a service.
A culture of trust, warmth, and accountability in every home visit and interaction.
Required Skills & Experience
Experience in home care, senior care, case management, customer service, or related field.
Excellent communication skills, both in‑person and by phone.
Ability to quickly build rapport with older adults and family decision‑makers.
Strong organizational skills and ability to handle multiple priorities.
Professional, compassionate, and reliable demeanor.
Valid driver’s license and reliable transportation.
Preferred but Not Required
CNA, HHA, or healthcare‑related background.
Experience with AxisCare or similar home care software.
Understanding of dementia, mobility issues, and ADLs/IADLs.
Who You Are You are warm, confident, compassionate, and proactive. You love being on the road, meeting families, listening to their stories, and helping them feel safe and supported. You enjoy working with a small team where your voice matters and your impact is visible each day. You thrive in an environment where:
Everyone helps each other.
Communication is direct and respectful.
We celebrate wins, fix problems quickly, and move with purpose.
Families know us by name, not by title.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Health Care Provider
Industries Government Administration
Referrals increase your chances of interviewing at Monmouth County by 2x.
Get notified about new Care Manager jobs in Sea Girt, NJ.
#J-18808-Ljbffr