Hilton Worldwide, Inc.
Groups & Reservations Executive
Hilton Worldwide, Inc., Hilton Village, Virginia, United States
Job Description - Groups & Reservations Executive (HOT0C6I0)
Job Description
Groups & Reservations Executive Job Number:
HOT0C6I0
Work Locations Hilton Surfers Paradise 6 Orchid Avenue Surfers Paradise 4217
Before you get started…Yes, we do have the
BEST Team Member Travel Program
with
HUGE discounts
on hotel rooms for our Team Members!
Why you’ll love working for Hilton!
Access to the world’s best Team Member Travel Program with highly discounted rates
Discounts of up to 25-50% on products and services in participating Hilton outlets
Comprehensive training and support for your new role
Access to Hilton University training, offering more than 3000 learning programs
Extensive range of career development opportunities
What will you be doing?
As Groups & Reservations Executive, you will oversee the Reservations Team to maximise revenue and guest satisfaction and work with the Reservations Team & Commercial Director to develop future and repeat business. Specifically, you will be responsible for:
Assist in the day-to-day operations of the Reservations Department
Manage telephone and email enquiries in a prompt and professional manner ensuring accuracy and attention to detail
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue with a focus on Groups
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
Ensure Team Members are developed effectively, and generate a culture of high quality standards for relationship building and customer service,
What are we looking for?
Previous experience in the Reservations/Sales function within the hotel/leisure sector preferably in a Supervisor or Team Leader role
Having a qualification in Hospitality, Hotel Management, Business Administration, or another similar field is advantageous
Strong influencing and communication skills and an ability to handle a variety of clients
A passion for guest service and hotels
Ability to apply good judgement & work to strict deadlines
Excellent organisational, planning and administrative skills including knowledge of inventory management
Proven sales skills and ability to develop relationships
Calm, efficient, and organized with great attention to detail
A highly professional, confident telephone manner
Ability to multi-task while maintaining a positive attitude when working with a Guest
Computer literate and able to navigate through Company systems
Travel the world and grow your career with Hilton
Hilton has again been recognised by the Great Place to Work® Instituteas Australia’s #1 best place to work for in 2025!
#J-18808-Ljbffr
Job Description
Groups & Reservations Executive Job Number:
HOT0C6I0
Work Locations Hilton Surfers Paradise 6 Orchid Avenue Surfers Paradise 4217
Before you get started…Yes, we do have the
BEST Team Member Travel Program
with
HUGE discounts
on hotel rooms for our Team Members!
Why you’ll love working for Hilton!
Access to the world’s best Team Member Travel Program with highly discounted rates
Discounts of up to 25-50% on products and services in participating Hilton outlets
Comprehensive training and support for your new role
Access to Hilton University training, offering more than 3000 learning programs
Extensive range of career development opportunities
What will you be doing?
As Groups & Reservations Executive, you will oversee the Reservations Team to maximise revenue and guest satisfaction and work with the Reservations Team & Commercial Director to develop future and repeat business. Specifically, you will be responsible for:
Assist in the day-to-day operations of the Reservations Department
Manage telephone and email enquiries in a prompt and professional manner ensuring accuracy and attention to detail
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue with a focus on Groups
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
Ensure Team Members are developed effectively, and generate a culture of high quality standards for relationship building and customer service,
What are we looking for?
Previous experience in the Reservations/Sales function within the hotel/leisure sector preferably in a Supervisor or Team Leader role
Having a qualification in Hospitality, Hotel Management, Business Administration, or another similar field is advantageous
Strong influencing and communication skills and an ability to handle a variety of clients
A passion for guest service and hotels
Ability to apply good judgement & work to strict deadlines
Excellent organisational, planning and administrative skills including knowledge of inventory management
Proven sales skills and ability to develop relationships
Calm, efficient, and organized with great attention to detail
A highly professional, confident telephone manner
Ability to multi-task while maintaining a positive attitude when working with a Guest
Computer literate and able to navigate through Company systems
Travel the world and grow your career with Hilton
Hilton has again been recognised by the Great Place to Work® Instituteas Australia’s #1 best place to work for in 2025!
#J-18808-Ljbffr