WENCOR
Overview
Sales Support Specialist is driven by customer satisfaction. They assist multiple departments in executing proposals for shipment of customer requirements through accurate data maintenance. Responsibilities
Data entry of request for quotations, vendor responses, customer quotations, sales orders. Interface with vendors daily for request for quotation and follow up as needed. Process and manage Return Material Authorizations (RMAs) and customer complaints to closure. Maintain vendor and customer profiles. Actively review open order reports and work closely with internal departments to meet customer expectations. Archive documents and various reporting as required. Drive exceptional customer service both internally and externally. Perform other duties as assigned. Qualifications
High school diploma or equivalent; some administrative assistant or customer service experience preferred. Working knowledge of data entry systems, MS Outlook, Word and Excel. Effective use of phone and communication skills. Excellent interpersonal skills, problem solving and analytical skills. Ability to prioritize, organize, manage multiple tasks, set and achieve goals, and work effectively on a team. Ability to take initiative and be self‑motivated. Actively participates in team projects and maintains company confidentiality. Physical Demands and Work Environment
Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, and crawl; lift up to 10 pounds. Regularly required to sit and use hands to finger, handle, or feel. Frequently required to talk or listen. Works in moderate noise levels. Minimal travel required. Equal Opportunity Employer
Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/E-Verify Participant
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Sales Support Specialist is driven by customer satisfaction. They assist multiple departments in executing proposals for shipment of customer requirements through accurate data maintenance. Responsibilities
Data entry of request for quotations, vendor responses, customer quotations, sales orders. Interface with vendors daily for request for quotation and follow up as needed. Process and manage Return Material Authorizations (RMAs) and customer complaints to closure. Maintain vendor and customer profiles. Actively review open order reports and work closely with internal departments to meet customer expectations. Archive documents and various reporting as required. Drive exceptional customer service both internally and externally. Perform other duties as assigned. Qualifications
High school diploma or equivalent; some administrative assistant or customer service experience preferred. Working knowledge of data entry systems, MS Outlook, Word and Excel. Effective use of phone and communication skills. Excellent interpersonal skills, problem solving and analytical skills. Ability to prioritize, organize, manage multiple tasks, set and achieve goals, and work effectively on a team. Ability to take initiative and be self‑motivated. Actively participates in team projects and maintains company confidentiality. Physical Demands and Work Environment
Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, and crawl; lift up to 10 pounds. Regularly required to sit and use hands to finger, handle, or feel. Frequently required to talk or listen. Works in moderate noise levels. Minimal travel required. Equal Opportunity Employer
Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/E-Verify Participant
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