Guardian Pharmacy
Account Manager – Guardian Pharmacy
Guardian Pharmacy of Indiana, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Indianapolis.
We are reimagining medication management and transforming care. Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs.
We offer an opportunity to learn and grow your career in a fast‑paced, diverse, and inclusive environment.
Essential Job Functions
Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs.
Work directly with pharmacy operations to address and resolve all service‑related issues in a timely manner.
Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
Serve as liaison/quality assurance point of contact during new client onboarding, ensuring seamless and error‑free service.
Prepare and deliver business reviews with facility management to review business deliverables and present value‑added services.
Conduct training sessions and education programs to clients regarding operational best practices, regulatory compliance and pharmacy tools/systems.
Manage client base through documentation in SalesFuse CRM system, including tracking of activities, tasks and contacts.
Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
Stay current on industry trends.
Other essential functions and duties may be assigned as needed.
Attributes Required
Work Ethic/Integrity – intrinsic drive to excel aligned with company philosophy.
Leadership – ability to lead project teams to deadlines while maintaining strong team orientation.
Relational – ability to build relationships with business unit management and become a “trusted advisor.”
Strategy and Planning – ability to think ahead, plan and manage time efficiently.
Problem Solving – ability to analyze causes and solve problems at both strategic and functional level.
Team Oriented – ability to work effectively and collaboratively with all team members.
Education and Certifications
High School Diploma required; Bachelor’s degree preferred.
Valid driver’s license and clean driving record.
Skills and Qualifications
3+ years of related experience (advanced degree may substitute for experience); experience working in long‑term care pharmacy and/or institutional patient care setting required.
Excellent computer skills, including Outlook, internet, and Microsoft Office.
Proven experience effectively troubleshooting and solving customer service issues in a positive and pro‑active manner.
Ability to work independently and deliver to deadlines.
Ability to solve problems with minimal direction.
Great attention to detail and accuracy.
Ability to excel in a fast‑paced, team‑oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines.
Quality‑minded; motivated to seek out errors and inquire when something appears inaccurate.
Work Environment
Ability to routinely travel within assigned territory, predominantly ground travel in state or throughout multi‑state area based on client territory and business needs.
The noise level in the work environment is usually low to moderate.
Due to the collaborative nature of the business and the need to service clients, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.
Requires desk work in office environment.
Ability to work flexible hours.
Benefits Compensation & Financial
Competitive pay.
401(k) with company match.
Health & Insurance Benefits (Full‑time employees working 30+ hours/week only)
Medical, Dental and Vision.
Health Savings Accounts and Flexible Spending Accounts.
Company‑paid Basic Life and Accidental Death & Dismemberment.
Company‑paid Long‑Term Disability and optional Short‑Term Disability.
Voluntary Employee and Dependent Life, Accident and Critical Illness.
Dependent Care Flexible Spending Accounts.
Wellbeing
Employee Assistance Program (EAP).
Guardian Angels (Employee assistance fund).
Time Off
Paid holidays and sick days.
Generous vacation benefits based on years of service.
The Guardian Difference Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet clients’ needs.
Our corporate support offices, based in Atlanta, GA, provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.
Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever‑changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.
At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
Join us to discover what your best work truly looks like.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function
Sales and Business Development
Hospitals and Health Care
#J-18808-Ljbffr
We are reimagining medication management and transforming care. Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs.
We offer an opportunity to learn and grow your career in a fast‑paced, diverse, and inclusive environment.
Essential Job Functions
Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs.
Work directly with pharmacy operations to address and resolve all service‑related issues in a timely manner.
Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
Serve as liaison/quality assurance point of contact during new client onboarding, ensuring seamless and error‑free service.
Prepare and deliver business reviews with facility management to review business deliverables and present value‑added services.
Conduct training sessions and education programs to clients regarding operational best practices, regulatory compliance and pharmacy tools/systems.
Manage client base through documentation in SalesFuse CRM system, including tracking of activities, tasks and contacts.
Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
Stay current on industry trends.
Other essential functions and duties may be assigned as needed.
Attributes Required
Work Ethic/Integrity – intrinsic drive to excel aligned with company philosophy.
Leadership – ability to lead project teams to deadlines while maintaining strong team orientation.
Relational – ability to build relationships with business unit management and become a “trusted advisor.”
Strategy and Planning – ability to think ahead, plan and manage time efficiently.
Problem Solving – ability to analyze causes and solve problems at both strategic and functional level.
Team Oriented – ability to work effectively and collaboratively with all team members.
Education and Certifications
High School Diploma required; Bachelor’s degree preferred.
Valid driver’s license and clean driving record.
Skills and Qualifications
3+ years of related experience (advanced degree may substitute for experience); experience working in long‑term care pharmacy and/or institutional patient care setting required.
Excellent computer skills, including Outlook, internet, and Microsoft Office.
Proven experience effectively troubleshooting and solving customer service issues in a positive and pro‑active manner.
Ability to work independently and deliver to deadlines.
Ability to solve problems with minimal direction.
Great attention to detail and accuracy.
Ability to excel in a fast‑paced, team‑oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines.
Quality‑minded; motivated to seek out errors and inquire when something appears inaccurate.
Work Environment
Ability to routinely travel within assigned territory, predominantly ground travel in state or throughout multi‑state area based on client territory and business needs.
The noise level in the work environment is usually low to moderate.
Due to the collaborative nature of the business and the need to service clients, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.
Requires desk work in office environment.
Ability to work flexible hours.
Benefits Compensation & Financial
Competitive pay.
401(k) with company match.
Health & Insurance Benefits (Full‑time employees working 30+ hours/week only)
Medical, Dental and Vision.
Health Savings Accounts and Flexible Spending Accounts.
Company‑paid Basic Life and Accidental Death & Dismemberment.
Company‑paid Long‑Term Disability and optional Short‑Term Disability.
Voluntary Employee and Dependent Life, Accident and Critical Illness.
Dependent Care Flexible Spending Accounts.
Wellbeing
Employee Assistance Program (EAP).
Guardian Angels (Employee assistance fund).
Time Off
Paid holidays and sick days.
Generous vacation benefits based on years of service.
The Guardian Difference Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet clients’ needs.
Our corporate support offices, based in Atlanta, GA, provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.
Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever‑changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.
At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
Join us to discover what your best work truly looks like.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function
Sales and Business Development
Hospitals and Health Care
#J-18808-Ljbffr