Essex Property Trust
Community Account Specialist
Essex Property Trust, Los Angeles, California, United States, 90079
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Community Account Specialist
role at
Essex Property Trust .
City: Valley Village State: California Job Location: LAX 422 Ashton Sherman Village
Position Type: Regular
What You Will Do
Actively communicates with residents regarding move‑in process, ledger balances, past‑move‑out balances, and eviction status. Resolves customer escalations in a timely and accurate manner.
Maintains the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication. Be a team player.
Ensures compliance of company money management and accounts receivable policies and procedures.
Responsible for the collection process, ensuring accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
Completes accounting responsibilities including revenue management, and timely processing of Deposit Accounting and Accounting Month End.
Ensures systems are kept up to date and accurate for data integrity and reporting purposes.
Ability to support legal proceedings for unpaid rent, including the unlawful detainer, small claims, and eviction processes.
Assists with other ad hoc requests and reports as needed.
Maintains alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
What You Will Need
High school diploma or equivalent required. College degree preferred.
One year’s experience in a customer service environment preferred.
Must have a valid driver’s license.
What The Job Requires
Maintains alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
Maintains compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.
Regular, consistent, and timely attendance required.
This role requires a five‑day workweek that will likely include weekend coverage. Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the regular need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time.
Travel required for occasional meetings, training, community visits, court appearances.
What You Will Bring To The Table
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations.
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
Highly organized and demonstrated project management skills.
Ability to exercise initiative.
Ability to meet all job requirements and assignments.
All full‑time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.
Essex provides great communities in which to live, work and invest. We are a purpose‑driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
The pay range for this position is $23.08 - $32.69 per hour. New hires generally start between $23.08 - $28.37 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.
This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.
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Community Account Specialist
role at
Essex Property Trust .
City: Valley Village State: California Job Location: LAX 422 Ashton Sherman Village
Position Type: Regular
What You Will Do
Actively communicates with residents regarding move‑in process, ledger balances, past‑move‑out balances, and eviction status. Resolves customer escalations in a timely and accurate manner.
Maintains the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication. Be a team player.
Ensures compliance of company money management and accounts receivable policies and procedures.
Responsible for the collection process, ensuring accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
Completes accounting responsibilities including revenue management, and timely processing of Deposit Accounting and Accounting Month End.
Ensures systems are kept up to date and accurate for data integrity and reporting purposes.
Ability to support legal proceedings for unpaid rent, including the unlawful detainer, small claims, and eviction processes.
Assists with other ad hoc requests and reports as needed.
Maintains alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
What You Will Need
High school diploma or equivalent required. College degree preferred.
One year’s experience in a customer service environment preferred.
Must have a valid driver’s license.
What The Job Requires
Maintains alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
Maintains compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.
Regular, consistent, and timely attendance required.
This role requires a five‑day workweek that will likely include weekend coverage. Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the regular need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time.
Travel required for occasional meetings, training, community visits, court appearances.
What You Will Bring To The Table
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations.
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
Highly organized and demonstrated project management skills.
Ability to exercise initiative.
Ability to meet all job requirements and assignments.
All full‑time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.
Essex provides great communities in which to live, work and invest. We are a purpose‑driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
The pay range for this position is $23.08 - $32.69 per hour. New hires generally start between $23.08 - $28.37 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.
This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.
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