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Trek Bicycle

Service Tech / Advisor

Trek Bicycle, Oro Valley, Arizona, United States

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Service Tech / Advisor

– Trek Bicycle (Trek Store Oro Valley)

Summary:

As a Trek Service Technician/Advisor, no one day is the same as the last. This role focuses on caring for bikes so their owners love riding them. You’ll troubleshoot repairs, service all kinds of bikes on the spot, install accessories selected by customers, and be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager and serves as the face of the department to customers when the Service Manager is not available.

What You’ll Bring To The Team

Self‑motivation, a positive, team‑focused mentality, plus a willingness to pitch in on any task

Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days

Top‑notch communication skills

Impressive attention to detail and a love for tinkering ‘til you figure it out

Eagerness to learn the ins and outs of servicing bicycles

A desire to continually learn proper service methods and new technologies

Trek Benefits

Flexible and fun company culture

Competitive health care/PPO & HDHP medical plan options, dental & vision insurance

Flexible Spending Accounts (FSA)

Free life insurance & optional term life insurance

Competitive vacation package

401(k) with match and Employee Stock Ownership Plans (ESOP)

12 weeks of maternity leave with 100% pay

Paid company holidays

Tuition reimbursement up to $15,000 (undergraduate & masters)

Employee discounts on all products

Deep partner retail discounts

Seniority Level Entry level

Employment Type Full‑time

Job Function Information Technology

Industries Sporting Goods Manufacturing, Retail, and IT Services and IT Consulting

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E‑Verify employer.

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